Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Seasoned District Manager experienced in directing company assets and working to develop team members for future growth. Successful track record in overhauling operations to improve profitability and reduce staff turnover.

Skills
  • Tobacco/Alcohol training
  • Food Safety
  • SNAP and EBT
  • Organizational skills
  • Task management
  • Communication skills both verbal and written.
  • Follow up / Accountability
  • Merchandising skills
  • Self motivator/ team player
  • Customer Service
  • Food Safety
  • Hiring
  • Payroll
  • Sales
  • Team building and motivation
  • Problem resolution
  • Planning and coordination
  • Business operations
  • Operational improvement
  • MS Office
  • Inventory management
  • CCTV
  • RFI Scanners
  • Communications
  • Administrative support
Experience
11/2004 to 05/2020 District Manager C&S Family Of Companies | Chelmsford, MA,
  • District manager of Northeast Ohio and Southern Michigan.
  • Achieved company stated goals and personal goals for my team.
  • Strategic business operations, merchandising strategies and personnel moves.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Collaborated with Store Managers to improve performance and grow sales.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Reduced manager turnover rate by offering percentage of training through e-learning.
  • Supervised 16 to 40 Store Managers and managed all performance metrics within District territory.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Participated in regional trade shows.
  • Built 19 new stores from ground up with clear and proactive business leadership.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes met new store opening timelines.
  • Led monthly district conference calls with Store Manager teams to update and align sales objectives.
  • Cultivated positive rapport with associates and team leadership.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Maximized branch revenue by optimizing daily operations.
06/2002 to 11/2004 Store Manager Barnes & Noble, Inc. | Raleigh, NC,
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Increased profits 25% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Processed shipments and maintained stock shelf organization.
  • Hired, trained and managed team of 6 associates, including evaluating performance and enforcing disciplinary actions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Counted cash drawers and made bank deposits.
  • Enforced adherence to policies, standards and security protocols.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
10/1999 to 05/2002 Customer Service Manager Res-Care, Inc. | Mackinaw, IL,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Scheduled appointments with Store Manager to meet customer needs and resolve key concerns.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Managed day-to-day operations, including supervision and assignment delegation for 15-member team.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Education and Training
Expected in 06/1986 High School Diploma | Ida High School, Ida, MI, GPA:
Awards and Acknowledgements
  • Corporate Award for shrink improvement
  • Corporate Award for customer Service achievements.
  • Awarded Best Sidewalk Sale Presentation in the Region-3 years in a row
  • Overall Performance award placed within the top 5 of the Region and in the top 20 of the Division.
  • Chairman Circle Winner for 2017
  • Top shrink award for 2018
  • MVP of the Region in 2019
Certifications
  • Certified Manager Certification

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Resume Overview

School Attended

  • Ida High School

Job Titles Held:

  • District Manager
  • Store Manager
  • Customer Service Manager

Degrees

  • High School Diploma

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