Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Seasoned District Manager experienced in directing company assets and working to develop team members for future growth. Successful track record in overhauling operations to improve profitability and reduce staff turnover.

  • Tobacco/Alcohol training
  • Food Safety
  • SNAP and EBT
  • Organizational skills
  • Task management
  • Communication skills both verbal and written.
  • Follow up / Accountability
  • Merchandising skills
  • Self motivator/ team player
  • Customer Service
  • Food Safety
  • Hiring
  • Payroll
  • Sales
  • Team building and motivation
  • Problem resolution
  • Planning and coordination
  • Business operations
  • Operational improvement
  • MS Office
  • Inventory management
  • CCTV
  • RFI Scanners
  • Communications
  • Administrative support
11/2004 to 05/2020 District Manager C&S Family Of Companies | Chelmsford, MA,
  • District manager of Northeast Ohio and Southern Michigan.
  • Achieved company stated goals and personal goals for my team.
  • Strategic business operations, merchandising strategies and personnel moves.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Collaborated with Store Managers to improve performance and grow sales.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Reduced manager turnover rate by offering percentage of training through e-learning.
  • Supervised 16 to 40 Store Managers and managed all performance metrics within District territory.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Participated in regional trade shows.
  • Built 19 new stores from ground up with clear and proactive business leadership.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes met new store opening timelines.
  • Led monthly district conference calls with Store Manager teams to update and align sales objectives.
  • Cultivated positive rapport with associates and team leadership.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Maximized branch revenue by optimizing daily operations.
06/2002 to 11/2004 Store Manager Barnes & Noble, Inc. | Raleigh, NC,
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Increased profits 25% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Processed shipments and maintained stock shelf organization.
  • Hired, trained and managed team of 6 associates, including evaluating performance and enforcing disciplinary actions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Counted cash drawers and made bank deposits.
  • Enforced adherence to policies, standards and security protocols.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
10/1999 to 05/2002 Customer Service Manager Res-Care, Inc. | Mackinaw, IL,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Scheduled appointments with Store Manager to meet customer needs and resolve key concerns.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Managed day-to-day operations, including supervision and assignment delegation for 15-member team.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Education and Training
Expected in 06/1986 High School Diploma | Ida High School, Ida, MI, GPA:
Awards and Acknowledgements
  • Corporate Award for shrink improvement
  • Corporate Award for customer Service achievements.
  • Awarded Best Sidewalk Sale Presentation in the Region-3 years in a row
  • Overall Performance award placed within the top 5 of the Region and in the top 20 of the Division.
  • Chairman Circle Winner for 2017
  • Top shrink award for 2018
  • MVP of the Region in 2019
  • Certified Manager Certification

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  • Ida High School

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  • High School Diploma

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