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District Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
  • Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. I am a team leader with success guiding, coaching and motivating employees. I am a experienced in administering and enhancing operations for multiple stores across central North carolina. I see myself as a talented marketer, team builder and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in C-Store management.
  • I am a seasoned District Manager with experience directing company assets and developing team members. I incorporate forward-thinking when coaching and cross-training employees for future growth. I have a successful track record overhauling operations to improve profitability and reduce staff turnover. I am also a great motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. I am focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
  • Budgeting skills
  • Sales orientation
  • Employee scheduling
  • Revenue generation
  • Team building and motivation
  • Issue and conflict resolution
  • Key accounts and territory management
  • Supervision
  • Capital improvement planning
  • Microsoft Office
  • Organization
  • Troubleshooting
  • Time management
Experience
09/2014 to Current District Manager C&S Family Of Companies | Maui, HI,
  • Restructured operational workflows to better capitalize on changing market conditions and customer buying habits.
  • Sourced and recruited top talent for various C Store positions.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Oversaw store merchandising, brand exposure and product availability.
  • Maintained stores profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Cultivated positive rapport with associates and team leadership.
  • Maximized branch revenue by optimizing daily operations.
  • Built 1 new store from the ground up and transitioned 2 stores with clear and proactive business leadership.
  • Collaborated with Vice President of operations to improve performance and grow sales.
  • Applied suggestive selling techniques to produce growth in sales.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Oversaw quality of operations of 11 locations throughout the Eastern district.
08/2011 to 05/2014 Assistant Manager Cinemark | Portland, OR,
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer identification for alcohol or tobacco purchases.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Managed cashier shifts and breaks.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Resolved customer complaints and escalated worsening concerns for remediation.
06/1999 to 07/2012 Hairstylist Monarch Casino Black Hawk | Reno, NV,
  • Developed new hair styling techniques to increase satisfaction and return customers.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.
  • Pre-booked future appointments to increase repeat business.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Introduced state-of-the-art techniques to color and treat hair.
  • Monitored, tracked and recorded client satisfaction to maintain positive ratings.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Education and Training
Expected in 05/1999 Associate of Arts | Cosmetology Sandhills Community College, Pinehurst, NC GPA:

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Resume Strength

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  • Measurable Results
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Resume Overview

School Attended
  • Sandhills Community College
Job Titles Held:
  • District Manager
  • Assistant Manager
  • Hairstylist
Degrees
  • Associate of Arts

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