Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

High-performing District Manager with over 17 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. For 1 year and 4 months I was able to grow 1,376.77 added contract hours our office business $981,855.63, retain all employees 29,834 contracted hours while also keeping the team together while others moved on to other opportunities. While I was directing the team we did not loose any business.

  • Budgeting skills
  • Sales orientation
  • Employee scheduling
  • Team building and motivation
  • Issue and conflict resolution
  • Contract development and management
  • Key accounts and territory management
  • Capital improvement planning
  • Time management
  • Systems and automation applications
  • PPE use
  • Troubleshooting
  • Supervision
  • Active listening
  • Analytical
  • Microsoft Office
  • First Aid/CPR
  • I9 Specialist
  • CCURE 9000 Trainer
  • Strong Leadership Ability
District Manager, 10/2019 - Current
Cafe Zupas Schaumburg, IL,
  • Ensure that all G4S personnel are supported by the local office with up to date training and supporting documentation, to meet stated client protection needs
  • Coordinate with Human Resources and Training to identify and execute continuing education programs to support officer and staff development and licensing compliance
  • Identify opportunities and execute plans to improve client satisfaction and retention
  • Ensure and monitor compliance to the G4S Way of Operating
  • Manage and continuously develop subordinates which are direct/indirect reports
  • Ensure that G4S contract requirements, training and development are consistently being met
  • Certify compliance to G4S systems and procedures such as Secure Trax as well as accurate time and attendance disciplines and corrections
  • Coordinate with Centralized Scheduling and HR to identify and mitigate open posts, so the schedule may be adjusted to maximize coverage of the schedule and a job posting may be placed to quickly replace that employee
  • Address any issues, provide feedback to ensure that the needs of each individual officer and/or client are heard and are being met
  • Document, revise and advise action plans to improve scheduling performance and function as it pertains to non-billed overtime (NBOT) and fulfilling client relationships
  • Attend weekly meetings with Office Management, Human Resource Management, and labor scheduling to align operational goals
  • Maintain frequent and positive contact with subordinates, customers and the general public to ensure interactions are align with the G4S core values
  • Coordinate with Human Resources and Labor Scheduling on new hire availability, qualifications and schedule as needed
  • Track/Monitor open position percentage to total headcount, call off hour’s percentage, and overhead to billable hour’s ratio
  • Conduct regular site visits to customer locations to ensure employees are maintaining high code of conduct standards and to ensure a high standard of quality in servicing the contract (should meet the customer 2 times each week when possible)
  • Managed business expansion, revenue development and market gains.
  • Evaluated budget plans and current costs to project trends and recommend updates.
Account Manager, 07/2013 - 10/2019
At&T Anaheim, CA,

General Operations management; review post orders and make recommendations to client when updates should be considered responsible for officers meeting company standards pertaining to quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all company policies and procedures including standards and Key Performance Indicators (KPI); conduct required off hour and weekend site visit to ensure client’s compliance and provide recommendation on operations, policy and technology applications to client

• General Human Resources management; participate in selection and placement, conduct performance reviews, manage attendance, and conflict resolution; scheduling; as required; manage the selection, orientation, training/development and retention of high caliber staff

• Review alarm system open/close reports, compile exception reports and forward to appropriate Account Manager for review

• Provide monthly report to client detailing all pertinent activities that have occurred in the previous month concerning any security and safety issues

• Conduct monthly conference calls with servicing G4S offices to ensure consistencies in quality of service and provide quarterly reports to client senior management; Interface with Supplier District Management and client; coordinate with other Regional Managers to achieve common goals and objectives;

  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Assessed processes used to send products to customers and discovered improved method.
  • Streamlined operational efficiencies by developing customer service protocols and standards.
Account Manager, 07/2012 - 07/2013
At&T Anchorage, AK,

Provide security services to a campus of 3 buildings containing pharmaceutical staff, supervise and train 36 AlliedBarton employees, and complete weekly and monthly administrative reports.

▪ Provide monitoring via CCTV and a 24/7 Security Rover, and verify all identification badges.

▪ Complete employee inspections several time per month, complete yearly employee reviews, perform month post order tests, and perform monthly emergency situation trainings.

▪ Perform License, Dashboard, Last Claire, Accounts Receivable, Overtime and WOR reports.

▪ Formal commendations by the Supervisor and Client: o Going above and beyond. Every assignment, without fail, completed in a thorough and timely manner. Impeccable research skills.

Works well with the staff and always pleasant.

  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Mitigated financial discrepancies for division accounts.
Site Supervisor, 05/2006 - 03/2010
Temco Troy, MI,
  • Provided training to new employees, processed time sheet, conducted performance evaluations, made suggestions regarding employee changes and addressed any employee related issues. On-call 24 hours each Claire.
  • Checked incoming and outgoing trailers, checked customers coming into the Trolley Lane and Baltimore Avenue FedEx property, served as a deterrent to theft, assisted Giant Food Store detectives with surveillance, assisted Prince George’s County police with detainment, and performed customer service.
  • Organized and participated in monthly on-site meetings with clientele and subcontractors.
  • Trained construction teams on site-specific requirements, techniques and procedures.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
Education and Training
: Secondary Education, Expected in
Duquesne University - Pittsburgh, PA

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School Attended

  • Duquesne University

Job Titles Held:

  • District Manager
  • Account Manager
  • Account Manager
  • Site Supervisor


  • Some College (No Degree)

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