District Manager Resume Example
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DISTRICT MANAGER
Professional Summary
Seasoned District Manager bringing 27 years of progressive experience in retail environments devoted to boosting sales and bottom-line profitability with performance-oriented strategies. Talented team builder and analytical problem solver with high level of organization, attention to detail, sound judgment and strong business acumen. Effectively deepen customer, team, and corporate relationships with articulate and persuasive communication style.
Skills
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Work History
District Manager, 11/2002 to Current
Cafe Zupas – Spanish Fork , UT
Cafe Zupas – Spanish Fork , UT
- Managed and motivated district store team to increase sales 2% in Fiscal 2019 finishing #3. YoY Top 1/3 finishes 6 years running. Oversee 13 Stores generating $8,129,222 in annual volume.
- Implemented new omni-channel fulfillment initiatives including BASS/BOPIS within district over previous 3 years, reducing process inconsistencies and effectively training team members on best practices and protocols.
- Built positive and productive relationships with store, peer, corporate, and field leadership.
- Coordinated with other district managers to actualize strategies for improving performance and growing private label credit card acquisition, and tender share.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking store leadership teams.
- Set clear expectations by modeling best practices for sales and customer service. Rolled out and taught targeted training programs to educate staff on product benefits and selling skills.
- Held weekly meetings with Store Managers, assessing each location's individual and team performances, to help them identify techniques to improve their business acumen, overcome sales obstacles and improve performance & results.
- Created enticing social media content for district's local Facebook pages resulting in increased traffic in store.
- Completed compliance audits for all locations in district to ensure all processes, policies, procedures, and standards were being followed. Where inconsistencies were found, actions plans were developed to fix compliance violations, minimizing financial losses due to theft or careless mismanagement.
- Oversaw inventory counts each year to maintain stock records and account for shrinkage.
- Developed multiple new store locations from scratch by leveraging proactive leadership approaches, time management skills and sound business acumen.
- Delivered 25 new District Manager onboarding and training sessions in person focusing on computer training, setting up needed documents and files for effective office days and planning for store visits. Traveled new DM market to help facilitate successful introduction to teams.
Store Manager, 03/1995 to 10/2002
Goodwill Industries Of Akron – Northfield , OH
Goodwill Industries Of Akron – Northfield , OH
- Engaged and interacted with customers to create positive shopping experiences and drive sales growth.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Led team to record growth, hitting store's all-time high sales volume, through customer 1st focus and improving selling skills.
- Hired top talent, delegated and reviewed sales staff performance and provided comprehensive coaching in customer service & selling, operations, and visual merchandising.
- Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning, and executing promotional and local store marketing activities. Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed all aspects of store operations, including organization, maintenance, and safety functions.
Assistant Store Manager, 09/1993 to 02/1995
Ollie's Bargain Outlet – Olean , NY
Ollie's Bargain Outlet – Olean , NY
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff of 8 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Education
Liberal Arts And General StudiesAugustana University - City, State
High School Diploma: 05/1989
Springfield High School - City
Springfield High School - City
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Resume Overview
School Attended
- Augustana University
- Springfield High School
Job Titles Held:
- District Manager
- Store Manager
- Assistant Store Manager
Degrees
- Liberal Arts And General Studies
High School Diploma : 05/1989
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