district manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
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Ambitious multi-unit professional with over 12 years of leadership experience. With years of experience across San Diego county, understands the various demographics and the impact on shopping patterns and unique customer needs in each community. Thrives in fast-paced retail environments with a focus on exceeding both the customer's and associate's expectations. Continuously analyzes relevant data to explore and challenge the status quo and motivates the team through compelling vision and direction. Delivers long term and sustainable results through building team capabilities, establishing consistent routines and elevating behaviors that impact business growth.

District Manager, 11/2020 - Current
National General Detroit, MI,
  • Develop district level strategies to achieve each store's financial, operational and customer service goals with a portfolio of up to 12 stores, ~400 partners and $35MM revenue
  • Build Store Manager business acumen through monthly review of financial results including P&L analysis that identifies opportunities to improve profitability
  • Establish and maintain a cadence to set and communicate store/district goals, model and elevate the expectations during in store visits and follow up based on success/opportunity
  • Within 6 month of district assignment, reduced staff turnover by 25% and increased 90-day retention to 99% through guiding store managers on appropriate selection, orientation and training of new hires
  • Successfully maintains ongoing staggered succession plan across all levels of store leadership that has resulted in the promotion of six Store Managers and numerous supervisors
  • Led numerous trainings for DM peer group to elevate area performance with regard to staffing, scheduling and effective labor management
  • Currently driving a 22% sales comp YTD outpacing both area and regional averages
  • Continuously evaluating and elevating the in-store experience to meet the needs of every customer within various channels currently in the top 10% of SD area and exceeding 52-week highs across the portfolio
  • Responsible for the opening, closing, relocating and renovating of six locations to date
  • Programming Lead for Regional Disability Advocacy Partner Network aimed at fostering a community of awareness, inclusion and accessibility for partners with apparent and non-apparent disabilities
Store Manager, 10/2018 - 11/2020
Patagonia Inc. Seattle, WA,
  • San Diego District Loyalty Champion responsible for monitoring and analyzing loyalty trends across 14 stores and developing/implementing plans to exceed company goals
  • SD District People Development Champion- Ideated and implemented strategy for district talent assessment, succession planning and on-going development at all levels of leadership
  • University Campus Manager responsible for attracting, hiring, and training externally hired executives which led the territory in success in role/retention rates
  • Analyze workload strategies & share findings with store staff and leadership to develop effective store action plans
  • Drive Associate Engagement and Development through effective communication, collaboration, feedback, and recognition
  • Demonstrate and promote a "hospitality mentality" ensuring a best-in-class customer experience in the top 5% of the company (FY 2019 and FY 2020)
  • Direct store visual workload & planograms ensuring company merchandise presentation directives and merchandise standards reflect brand and drive sell thru
  • Monitor pricing and markdown accuracy ensuring inventory dispositions follow Kohl's Best Processes & Weights and Measures compliance
  • Make informed decisions to support store expense management (e.g. payroll, productivity, shortage)
  • Manage freight receipts and ensure timely replenishment of all sell thru merchandise
  • Store Scorecard results in the top 20% of company executing profitability, operational and service goals to company standard
  • Maintain and enhance relationships with vendors and community partners
Assistant Manager- Human Resources and Operations, 02/2016 - 10/2018
Cost Plus World Market Alexandria, VA,
  • SD District Operations Co-Champion- Piloted OMNI Channel Fulfillment process and created/facilitated training for all 14 district stores
  • Identified opportunity with Web Exclusive process and redesigned which resulted in District Hybrid Process
  • Through strategic scheduling and effective training, saved $10k year over year (FY 2016-2018) on labor budgets
  • Developed & implemented "customer mapping" concept that elevated the customer in store shopping experience to the top 10% of the company (FY 2017-2018)
  • Responsible for implementing merchandise handling processes and product protection processes to reduce shrink which resulted in less than 1% shortage FY 2016, 2017, and 2018
  • Responsible for the training of eight newly on-boarded Salaried Executives
  • Responsible for scheduling, payroll, and employee benefits of 100-200 associates
  • Responsible for employee file maintenance and performance management of store team 100-200 associates
  • Responsible for all environmental recycling processes and passed 100% of audits (2016-2018)
  • Active member of the Campus Recruit team
Assistant Manager- Merchandising, 08/2014 - 02/2016
Kohl's Department Stores, Inc City, STATE,
  • Led all dayside operations while undergoing a three-month full store remodel
  • Facilitated training of two new Merchant ASMs
  • Developed and promoted three sales leaders
  • Coordinated staff schedules and other labor activities to foster seamless delivery of service.
  • Successfully managed the receipt and setting of product and brand launches/resets
  • Responsible for timely and accurate execution of weekly/monthly planogram updates, price changes and all visual graphic/mannequin elements
  • Through successful merchandising strategies and timely replenishment routines, drove positive sales comp (FY 2014- FY 2016)
  • Active member of the Campus Recruit team
Bachelor of Science: Business Management, Expected in 05/2014
San Diego State University - San Diego, CA
Status -

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Resume Overview

School Attended

  • San Diego State University

Job Titles Held:

  • District Manager
  • Store Manager
  • Assistant Manager- Human Resources and Operations
  • Assistant Manager- Merchandising


  • Bachelor of Science

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