Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Experience
District Manager, 01/2015 - Current
Conn's, Inc. Slidell, LA,
  • Managed up to 10 stores, 300+ associates, $17M District, overseeing all business operations and driving sales through strategic planning, customer engagement, data analysis, and talent development.
  • Drove customer loyalty and retention and acted as the point of contact to deescalate and resolve customer issues across district.
  • Consistently improved district OSAT and NPS Year-Over-Year and recognized as a company top performer in customer satisfaction, achieving the highest district OSAT (81) and NPS (79) in the Southeast Region in 2020.
  • Analyzed KPIs, identified opportunities and collaborated with store teams and cross functional partners to ensure proper resources were available and being utilized efficiently to reach maximum success.
  • Increased district sales YOY for 3 consecutive years (2016-2019) by an average of 5% per year and produced best YOY business in Southeast Region for 2020, 10% above company average.
  • Influenced store teams adoption and implementation to novel company software, i.e., InMoment, PlayerLync, Microsoft Teams, OneNote, SharePoint, Planner.
  • Presented district performance and initiatives to leadership on weekly conference calls, during store visits and quarterly business meetings.
  • Led weekly store touch bases, bi-weekly district conference calls and facilitated quarterly store manager meetings with up to 30 attendees.
  • Received the 'Team Up' Award in 2019 for top performance collaborating with cross functional partners.
  • Promoted 25 Managers into elevated positions and consistently reduced district turnover over 6-year period achieving a 20% reduction in 2020 with the lowest turnover in the Southeast Region.
  • Worked with project manager to oversee opening of 2 new stores, 4 store remodels and 8 store closures.
  • Participated in test group to transition to Tableau for business reporting and acted as a resource for the District Manager population once rolled out to entire company.
  • Served as the regional representative of the company CPI council (continuous profit improvement) in 2018.
Store Manager, 01/2013 - 01/2015
O'reilly Auto Parts Gypsum, CO,
  • Effectively coached and led team of managers and sales associates to drive store operations, customer experience initiatives and overall sales at three different locations over 2-year period.
  • Recruited, interviewed, trained, and coached teams of assistant managers and 50+ part-time associates at three different locations cultivating strong relationships and a team environment.
  • Recognized as a top ranked manager in customer service through consistent perfect 5 ratings during monthly secret shops.
  • Provided feedback and recommendations to corporate leadership and initiated solutions to overcome challenges and increase efficiency.
  • Developed weekly schedules per payroll guidelines while accounting for employee and store needs.
Assistant Manager, 05/2012 - 01/2013
Smartstyle Hair Salons Jonesville, VA,
  • Learned all aspects of running the business including customer service, delegation, staffing, training, merchandising, inventory control, and shrink reduction.
  • Consistently maintained exemplary customer service record while meeting all company goals and expectations.
  • Recognized for consistently achieving superior sales results through leadership and planning.
Bachelor of Science: Marketing, Expected in 12/2012
University Of South Florida - Tampa, FL,
  • BIPOC & Allies Associate Resource Group at Abercrombie & Fitch, July 2020 — Present
  • Red Shoe Society, January 2019 — Present

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Resume Overview

School Attended

  • University Of South Florida

Job Titles Held:

  • District Manager
  • Store Manager
  • Assistant Manager


  • Bachelor of Science

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