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District Manager Resume Example

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DISTRICT MANAGER
Summary

Dedicated District Manager with extensive experience directing operations, and staffing for numerous locations throughout district. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenues.

Skills
  • Budgeting skills
  • Time management
  • Team building and motivation
  • Employee scheduling
  • Microsoft Office
  • Customer service
  • Team management
  • Business operations
  • Supervision
  • Planning and coordination
  • Relationship development
Experience
October 2014 to Current
Valet LivingHouston, TXDistrict Manager

Daily Operations

  • Provide on-call support to Service Valets and communities within split shift schedule
  • Responsible for recruiting, hiring and onboarding Service Valets
  • Responsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned properties
  • Effectively plan, organize and manage time
  • Inspect properties regularly for resident and Service Valet compliance
  • Responsible for creating and managing schedule for part-time workforce
  • Manage a labor budget of up to $150k depending on number of assigned properties

Customer Retention

  • Makes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of service
  • Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
  • Promote and educate property staff on any/all new service offerings from Valet Living

Organizational Activities

  • Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
  • Ensure daily delivery of iValet reports to designated property staff members
  • Collaborate with internal business partners; finance, human resources, marketing, operations, and IT
  • Keep timely/accurate customer, associate and operational records
  • Acts in accordance with organizational and quality standards
  • Discusses associate's development needs and subsequently facilitates appropriate support, coaching and/or training opportunities

Service/Support

  • New community launches, including container distributions
  • Driving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.)
  • Drive to properties within assigned district/region up to 50% of the work day
January 2011 to June 2012
A3H Foods dba Jack in the BoxCorpus Christi, TXGeneral Manager
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Interviewed, hired, and supervised back of house staff.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Completed regular line checks to maximize quality assurance.
April 1996 to January 2011
Jack In The BoxHouston, TXRestaurant Manager
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Education and Training
May 1997
Barbers Hill High School
Mont Belvieu, TX
High School Diploma
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Resume Overview

Companies Worked For:

  • Valet Living
  • A3H Foods dba Jack in the Box
  • Jack In The Box

School Attended

  • Barbers Hill High School

Job Titles Held:

  • District Manager
  • General Manager
  • Restaurant Manager

Degrees

  • High School Diploma

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