Talented management professional with strong leadership, sales and administration skills. History of success in increasing revenue, improving operations efficiency, and building high performance teams. Results- oriented problem solver and skilled leader. Self-directed and motivational style seeking to expand acquired skills in support of high-volume operations.
Excellent verbal/written communication
Problem solving strength
Store Manager of the Year Award - 2012, 2013
Superior Sales Achievement Award - 2012, 2013, 2014
Manager Development Training Certificate - 2013
to Current O'Reilly Auto Parts – Mililani,
Oversaw operations for Hawaii state territory.
Coordinated weekly outside sales call schedule of store manager and any salesmen in the district, as well as reviewing monthly call summary.
Ensured all stores participate in and support retail programs and sales promotions.
Implemented/enforced use of new and/or on-going customer service programs.
Monitored store operational procedures and policies through completion of monthly game plans, semi-annual audits, and image appraisals.
Served as a liaison between stores and Distribution Center/office management to solve any problems that may occur.
Assisted managers in organizing management communications and tasks through to-do lists, price bulletins, and e-mail.
Assisted store managers in scheduling to provide accurate coverage for needs of business. Monitored payroll percentages daily, weekly, and monthly for profitability and productivity.
Responsible for the hiring and dismissal process and performance evaluations. for all team members in district.
Reduced team member turnover and increased productivity by usage of Hiring Guidelines, store training programs, and career development discussions.
Ensured all team members are properly trained to retain high level of safety, minimize work related accidents, and related expenses.
Assisted store staff in having consistent and proper inventory stocking levels. Ensured recalls, over stocks, and routine inventory maintenance was being completed.
Oversaw and assisted in credit and collections procedures - acted as a liaison between stores and credit department as well as customers.
Ensured stores are operated in compliance with all security policies/procedures to establish accountability for inventory accuracy, cash overages/shortages, daily deposits, and invoice control.
District Manager in Training 02/2016
to 07/2016 O'Reilly Auto Parts – Mililani,
Completed regular store visits, observing day to day operations with District Manager.
Further developed skills in recruiting and interviewing to minimize employee turnover.
Monitored district stores schedules for accuracy in staffing needs, and to monitor payroll expense control.
Ensured staff was informed of current company customer service programs and procedures.
Further developed people skills and the importance of spending quality time with team members during store visits.
Trained in areas of loss prevention including: Shrink reporting, store procedures, store audits, shoplifting, internal theft, and other miscellaneous audit functions.
to 02/2016 O'Reilly Auto Parts – Mililani,
Managed staff of 36 sales associates, 4 team leaders and 2
Completed consistent and quality business to business sales calls on a weekly basis.
Maximized sales by directing team members in a manner that provided walk-in and installer customers with prompt, courteous, and professional service.
Worked with the Sales and Pricing Departments to establish pricing levels for wholesale and retail consumers that were both competitive and profitable.
Scheduled staff in accordance with business needs and store sales goals. Monitored payroll percent and payroll dollars daily, weekly, and monthly for quality expense control.
Ensured staff under my supervision continually improved their skills through training on company policies and procedures, computer operations, customer service, sales, and safety.
Completed team member performance evaluations and modified compensation plans as permitted.
Acted as liaison between corporate management and store team members to communicate to-do list items, advertisement changes, seasonal displays, price updates, and inventory changes.
Worked with Inventory Department to ensure accurate and timely inventory stock recaps and updates.
Properly handled all store accounting functions including: Bank deposits, sales reports, cash balancing, credit accounts, and paid-out's.
Monitored all charge accounts in territory, promptly taking care of any past due situations and communicating regularly with appropriate territory sales managers and credit department on status of problem accounts.
Actively implemented loss prevention procedures in the following areas: invoicing accountability, billing, inventory accuracy, key control/safe combination/ and alarm code activity, and team member purchases.
Store Manager in Training07/2010
to 10/2010 O'Reilly Auto Parts – Waipahu,
Supported store manager in areas of store operations including: to-do lists, store accounting, invoice checking, inventory control, daily returns, collections, and store security.
Worked jointly in supervising all store staff through praise, discipline, or dismissal.
Developed communication standards to drive sales and promote healthy work environment.
Learned to manage key components of gross profit.
Made outside business to business sales calls to develop relationships and grow business.
Associate of Science: Criminal Justice2010South University-