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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

An individual that seeks out quality improvement, patient satisfaction, and maintains a global view of the health centers at all times. Intricate knowledge and understanding of both rural and metropolitan communities in which we serve. Passion for excellence in patient care, pursuit of perfection in all arenas, and continual promotion of excellent healthcare for all. I offer over 20 years of experience, education, training and knowledge of the operational side of opening and managing multiple locations. In my tenure I have overseen the operations of 12 to 21 health centers throughout the Kern County. My goal is to improve processes and productivity. I believe this is achieved through strong leadership and mentoring.

Skills
  • Have overseen the operations of 12 to 21 health centers, duties included everything from productivity, data, implementing lean practices, HR and billing.
  • Over sought the acquisition of multiple locations including construction and renovations.
  • Working knowledge of insurance, HRSA, JACO, ICD 10, CPT codes, EHR, HIPAA, FQHC and credentialing.
  • Intimate physical presence and involvement at all sites.
  • Quality improvement practices through seminars and continuous learning such as lean six sigma and green belt certificates.
  • Provide implementation of monthly reports involving profitability and accountability.
  • Maintain relationships with all levels of administration.
  • Proactive in forming relationships with community organizations such as Family Life Pregnancy Center, Greater Tehachapi Economic Development Council, Ridgecrest Regional Hospital, and Adventist Health.
  • Working knowledge of laws pertaining to medicine and public health programs as mandated by the State of California and the Federal Government.
  • Strong leadership and organizational skills.
  • Maintain strong relationships with providers, administration, staff and the community.
  • Continuous improvement with data and statistics.
  • Constant involvement with the community through events and outreach.
  • Facility and EOC audits weekly and monthly.
  • Coaching and mentor ship for our entire team throughout the year.
  • Proficient in data analysis and process improvements
Experience
11/2017 to Current District Health Services Administrator Premise Health | Rio Rancho, NM,
  • Oversees the day-to-day operations of over 12 Health Clinics located in Kern County; consistently evaluates and streamlines operations functions; conducts needed training to ensure Health Center Managers and Front Office Clerks are aware of changes, follow up as needed, and maintains standards by performing annual training, or as needed
  • Spearheaded FOC and Provider Productivity data and reports, in order to create lean processes with financial responsibility organizationally.
  • Successfully passed the 2017 HRSA Operation Site Visit by meeting 18 out of 19 elements; with Data Reports being selected as Best Practice.
  • Coordinate, oversee and directly responsible for Health Center Manager duties and responsibilities to effectively manage daily operations through change and transition, ensuring adequate staffing and scheduling of all health center personnel to support operational goals.
  • Established and maintained cooperative working relationships with staff, representatives of community organization, such as the Kern Public Health Department, collaborative groups within the Prepares and analyze grant proposals, service contract, budgetary documents and financial statements and reports to COO, CEO, and Board of Directorscommunity, local schools, and local government identities.
  • Known to increase productivity from low producing sites, for example fifteen, to bring it up to number four in the organization with no additional budget to do so.
  • Co-ordinates with the entire team to facilitate projects in a timely manner as required by leadership
01/2016 to 10/2017 Health Center Manager Nokia | Pittsburgh, PA,
  • Loyal and Magnanimous leader who strives to provide continuous improvement through patient care, QI and QA, EOC, customer service, relationships with all departments and the community, and through continuous education and training.
  • Strong background in statistical and budgetary analysis and implementation.
  • Intricate knowledge of rural communities and grass roots marketing.
  • Offers innovative ways to connect with our patient base.
  • Strong knowledge and excitement for data reports and implementation; continuously maintaining full provider schedules.
  • Continuously participating in community outreach events and organizations such as health fairs, Apple Festival, flu shot clinics, and Veterans Stand Down typically touching over 200 potential patients and capturing 20 new patients.
  • Excellent working knowledge with Excel Spreadsheets and running daily reports to aid in meeting Health Center goals.
  • Thrives on learning new and better practices.
  • Thorough understanding of finances and need for information to operate successfully at the local level
  • Presenting data to providers and support staff to achieve goals.
  • Working knowledge of back office procedures for medical, dental, behavioral health, OB/GYN, lab, pharmacy and chiropractic care.
  • Focus on building relationships and bridges through out different departments to accomplish similar goals.
  • Integrity and pride for successful daily interactions.
07/2006 to 12/2015 Business Development Manager Leidos Holdings Inc. | Shalimar, FL,
  • Ran all sides of operations
  • Developed the mission statement and trained staff on its purpose 
  • Created business plans and reports of progress
  • Accounting and payroll
  • Quality improvement through patient care
  • Coordination and selection of provider and staff hiring
  • Event and marketing organization and planning
  • Running daily and weekly reports based on statistical analysis
  • Providing and implementing action plans to achieve goals outlined in the business plan
  • Customer service implementation, trainings and scripting
  • Insurance credentialing
  • Converting a private practice to S-Corp
  • Forming relationships within the community
  • Liaison between owner and outside companies
  • Consultation during the transition of ownership
06/1997 to 07/2006 Office Manager/Administrative Assistant Drengler Chiropractic | City, STATE,
  • Oversee all sides of operations including but not limited to maintaining stats through out the organization
  • Interviewed and handled all HR issues
  • Coordinated transition of ownership
  • Accounting, payroll, budgets
  • Business plan
  • Marketing and business relationships
  • Ran daily operations of the practice
  • Billing and insurance
  • Customer service
  • Organized meetings and events
Education
Expected in 2005 Bachelor of Science | Business Administration/Accounting California State University Bakersfield, Bakersfield, CA GPA:

Excelled in business and accounting procedures. Have incorporated and implemented these processes in private practices and corporate settings. Strong background and knowledge in this arena.

Activities and Achievements

Graduated with honors

Greater Tehachapi Economic Development Council

Ridgecrest Regional Hospital

CSUB Alumni

The Leadership Committee

Stallion Springs POA

Stallion Springs Parks and Recreational Activities

Houchin Blood Bank

Multiple national seminars and continuous education

Certificate in Lean Six Sigma

Certificate in Green Belt

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School Attended

  • California State University Bakersfield

Job Titles Held:

  • District Health Services Administrator
  • Health Center Manager
  • Business Development Manager
  • Office Manager/Administrative Assistant

Degrees

  • Bachelor of Science

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