Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Determined and responsible District Director with more than 15 years of success boosting efficiency and streamlining procedures for long term operational success. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and people development to ensure optimized long-term success.

  • 2018 District Director of the Year for Axcess-Financial; doubled the EBITDA from 2017
  • 2019 Presidents Club with Axcess-Financial; additional increase of 20% profit
  • Distinct manager of the Year 2012 and 2013 with Flexi Compras
  • Member of 30% profit club with Rent-A-Center
  • Exceeded 1MM revenue 1st year open with Showcase Home Furnishings winning General Manger of the year 2005
  • Executive club 2006-2007 with Showcase Home Furnishings
  • Staff Recruiting
  • Sales
  • Scheduling
  • Staff Development
  • Business Operations
  • Sales Planning
  • Business Development
  • Key Performance Indicators (KPIs)
  • Marketing Campaigns
  • Budgeting
  • Inventory Control
  • Sales Goals
  • Employee Training
  • Financial Reporting
  • Market Strategy
  • Coaching and mentoring
  • Budget development
  • Effective leader
  • Staff training/development
  • Client account management
  • Relationship building
  • Inventory management
  • Employee scheduling
  • Recruitment
  • MS Office
  • Project organization
  • Business operations
Work History
03/2014 to Current
District Director of Operations Brookdale Senior Living San Marcos, TX,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels by double in 2018 and up another 20% in 2019.
  • Managed 48+ team members across 24 retail locations, resulting in approximate 60% increase in annual revenue.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Scheduled employees varied shifts, taking into account customer traffic and employee strengths.
  • Coordinated Advanced leadership Program to educate team members on best practices to optimize productivity and employee development.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
02/2011 to 03/2014
District Manager Arthur J Gallagher & Co. Princeton, NJ,
  • Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
  • Developed 90 new locations from scratch by leveraging proactive leadership approaches and sound business acumen.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Built positive and productive relationships with store and field leadership.
  • Modeled best practices for sales and customer service.
  • Partnered with Wal-Mart and GE to launch Lease to Own appliance program inside of Wal-Mart retail space; evolved to electronics and furniture as well.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
06/2008 to 04/2011
Store Manager District Trainer Universal Forest Products, Inc. Gordon, PA,
  • Assessed skill gaps for employees in retail and partnered with District Manger to create developmental programs to increase business acumen for all store personnel.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Managed new employee orientation training process for up to 20+ employees each year.
  • Proposed innovative ideas to increase market share.
  • Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
  • Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
  • Prepared annual budget, scheduled expenditures, and analyzed variances.
12/2004 to 05/2009
General Manager of Operations Showcase Home Furnishings City, STATE,
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
Expected in 05/1992
High School Diploma:
Lefors High School - Lefors, TX,

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School Attended

  • Lefors High School

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  • Store Manager District Trainer
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