District Director Resume Example
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DISTRICT DIRECTOR
Summary
Inspiring Director with over 30 years working in the retail industry. Focused and enthusiastic offering highly effective customer engagement and guest rapport, driving budget control and spearheading employee coaching and mentoring. Expert at identifying and resolving issues to enhance customer satisfaction.
Skills
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Experience
District Director | 06/2017 to 11/2020Ceva Logistics U.S., Inc. - Auburn , WA
- Leveraged market knowledge and leadership ability to help drive profit increases.
- Improved staff morale by optimizing workload to sustain work-life balance.
- Cultivated and maintained positive working relationships with employees and freelance personnel.
- Trained multi-level employees for General and Assistant Manager positions.
- Determined performance goals for each store and provided feedback on methods to accomplish goals.
- Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Reduced process gaps and effectively managed 17 store managers, 50 merchandise managers and approximately 340 employees, including administration, budgeting, sales and scheduling protocols.
- Oversaw 17 stores throughout the district with annual sales of $65 - $70 million.
- Developed and supervised staff by providing orientation, training, support and direction.
- Implemented and controlled annual sales and payroll budgets for retail business.
General Store Manager | 02/2012 to 05/2017Macy's, Inc. - Short Hills , NJ
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and repositioned merchandise to target current and expected demands.
- Met budget targets by controlling expenses and eliminating unthrifty spending.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels and payroll budgets.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Established membership loyalty implementing rewards program to drive client retention.
- Hired and trained 20 - 25 employees for expansion store.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Translated marketing information into strategic plans for establishment.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Restocked inventory upon shipment arrival and checked merchandise into SIMS system to maintain accurate records.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained employees on store security, monetary procedures and customer service expectations.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw all store operations while generating an average of $350,000 in monthly sales.
- Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
- Boosted sales by cultivating customer rapport and delivering superior customer service.
- Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw POS operations and cash management to reduce errors.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Implemented succession planning by training and developing numerous associates into leadership positions.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Hired, trained, evaluated performance and enforced disciplinary actions for associates.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Assistant Store Manager | 03/2009 to 01/2012Save Mart Supermarkets - Roseville , CA
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Assessed, optimized and elevated operations to target current and expected demands.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Supervised Sales Associates in processing credit, debit, and cash payments to streamline sales.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Coached and developed store associates through formal and informal interactions.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing. MOVE TO STORE MANAGER
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Contributed to organizational initiative to achieve monthly sales, budget and other targeted goals.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education and Training
Johnson County Community College - - City,State | | Associate of ArtsFashion Merchandising, 05/1987
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Resume Overview
School Attended
- Johnson County Community College
Job Titles Held:
- District Director
- General Store Manager
- Assistant Store Manager
Degrees
- Johnson County Community College - City , State | Associate of Arts
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