I am seeking a job opportunity in customer service or administrative work. I have management experience with exceptional people skills, well versed in the health care field as well as sales, but would be able to handle other areas as well. Being a mature, seasoned, self-directed, and resourceful employee, I would welcome a variety of challenges. I am organized and performance driven to accomplish the best for my employer.
Organized, self starter with strong work ethic. Flexible, positive and enthusiastic with competitive spirit, supportive and helpful, a team player.
Computer skills - Proficient in MS Word, Excel, PowerPoint, Publisher
Client-focused, good customer relations
Results oriented, always striving for very best job for employer and employees
Analytical and problem solver
Medtronic, IncMemphis, TNDistrict Administrator(District offices were closed April 21, 2011, and District Administrator jobs were eliminated as part of the company's Reduction in Force on June 30, 2011.) Provided high level of customer service, manager, and employee support. Coordinated service and sales events through on-line service management, and was a writer and pilot user for the field scheduler, WAVS (Whole Added Value System). Managed busy district office and customer education center, training hundreds of customers and becoming a resource for other Medtronic divisions. Facilitated three office relocations to bring about a productive environment for support to employees and customers. Assisted reps with new business processes, information systems, and execution of policies and procedures with supply chain activities of inventory management and field action compliance. Processed purchase orders reconciliation in SAP, provided Business Objects reports for field reps and managers, complied with corporate, regional, and local directives, keeping the district in the top rankings. Assisted sales reps with market studies, business plans, account tracking and customer-focused programs. Acted as an information resource for other district administrators, training and mentoring six other district administrators over 13 years. Coordinated all field staffing schedules with district calendar, processed vacation and call schedules, and registered all customers in IFO Siebel Customer Education process. Was a member of the Core Team for IFO Siebel Education and nominated for the Star of Excellence team award for this initiative. Assisted and supported five district managers, maintaining those relationships to the present. Received performance evaluations of "exceptional or high, with one successful contributor" level over13 years.
Cardiology Physicians of MemphisMemphis, TNTranscriptionist for Cardiology Physicians of Memphis, Joseph Weinstein, MD, Tibor Szabo, MDTranscriptionist for Cardiology Physicians of Memphis, Joseph Weinstein, MD, Tibor Szabo, MD, EP. Transcribed physician notes for patients' charts. May 1996-July 1997. 96 800x600 Normal 0 false false false EN-US JA X-NONE
Charles E. Long, MD- ENT SpecialistsMemphis, TNBusiness Office ManagerManaged busy ENT clinic, supervised physician assistants, nurses, maintenance employees. Handled accounts receivable, filed all insurance claims with high Medicare and Medicaid patient volume. Assisted physicians patient phone calls, appointments, scheduled surgery and patients' follow up. Assisted physicians with office procedures and after one year, was promoted to Office Manager. Handled real estate property rental collections and maintenance issues. Implemented strategies that increased business revenues significantly.
Rugby Hills ChurchMemphis, TNAsst to Sr. PastorHandled all financial duties for large, growing inner city church. Asst to Sr. Pastor. 96 800x600 Normal 0 false false false EN-US JA X-NONE
South Central BellJackson, MSAdministrative Assistant to District Accounting ManagerAdministrative duties for Accounting Division of a large telephone company. Started in reproduction room, promoted after two months.
Southwest Tennessee Community CollegeMemphis, TN, USABusiness
Clarke CollegeNewton, MS, USAAssociate of Arts: Business Education
Vice President, Clarke College Alumni Association 2013-2015
Member, International Admin Asst Professionals 2006-2011
Member, American Society of Adm Professionals 2003-2006
Speaker, Bowen Systems Conferences 2005-2014
Medtronic Regional Contributor of Year, 2000
Medtronic Individual Performance Program 2001
Medtronic Tri-Regional Employee of Quarter 2006
Medtronic Nominee for National Star of Excellence Team Award 2007
Medtronic Nominee for Outstanding FOCUS Achievement 2003
Member, National Education Society of America 1968
Vice President, Clarke College Religious Education Society 1966-68