dispensary supervisor resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Objective
Experienced Dispensary Supervisor seeking to fill Customer Service Supervisor position. True team player with strong problem solving, organizational and interpersonal skills. Highly adaptable, and proficient at multitasking while providing exceptional customer service in fast paced environment.
Key Qualifications
Developing customer loyalty and ensuring a positive brand experience
Motiving team player
Strong communication skills
Proficient in Microsoft Office and Google Drive
Adaptable to work under pressure
Expertise in Sales of Artisan Product
Inter-department collaboration
Training and Development
Background in merchandising
Sales proficiency
Research and due diligence
Strategic planning
Business administration
Database administration
Presentation design
Policy and procedure modification
Work History
Dispensary Supervisor , 08/2018 - Current SPARC – City, STATE,
Maintained SPARC values and high level of customer service.
Consistently abided by HIPPA guidelines.
Lead a team of 24 member consultants.
Recommended products accurately and effectively.
Offered in depth consultations to members about products.
Participated in physical inventory counts.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored member consultants on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Kept accurate records to document customer service actions and discussions.
Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Furnished and merchandised store after store remodel.
Established and cultivated solid business relationships with new or existing customers.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Facilitating the processing and merchandising of all inventory.
Developed and implemented SOP for new Inventory Member Consultant position.
Patient Consultant / Supervisor, 06/2016 - 08/2018 Redwood Herbal Alliance Medical Dispensary – City, STATE,
Greeted each patient and ensured quality customer service for the duration of their visit.
Accurately verified new and returning patient recommendations in a timely manner.
Maintained high level of product knowledge.
Assisted patients with their individual cannabis needs.
Consistently updated dispensary Weedmaps and Instagram accounts.
Designed product labels, product displays, information tags, monthly calendars and bag tags.
Maintained patient confidentiality in compliance to HIPPA guidelines.
Executed opening and closing procedures.
Ensured facility was organized and sanitary at all times.
Participated in physical inventory counts.
Supervised staff.
Placed and received orders and with vendors.
Worked as security on duty.
Maintained accurate cash funds.
Deescalated customer frustrations.
Interviewed prospective employees.
Restaurant Shift Lead / FOH Catering Manager, 03/2015 - 05/2016 The Wurst Restaurant – City, STATE,
Promoted to FOH Catering Manager after 2 months of employment.
Promoted to Restaurant Lead after 5 months of employment.
Completed store opening and closing procedures, including setting up registers and checking products.
Maintained food safety standards in both catering and restaurant settings.
Handled the day-to-day processes of catering including scheduling, ordering food and planning events.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Supervised Front of House staff of 8.
Managed Catering staff of 6.
Worked cohesively with multiple departments.
Worked closely with customers and created personalized catering events.
Maintained balance between restaurant and catering supplies.
Education
: , Expected in - Santa Rosa Junior College - Santa Rosa, CA GPA: Status -
Continuing education
High School Diploma: , Expected in 2014 - Windsor High School - Windsor, CA GPA: Status -
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