Dispensary Manager resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Dispensary Manager with over 20 years of successful experience in Customer Service and over 15 years in Management positions. Recognized consistently for performance excellence. Strengths in communication, recruiting, networking, hiring, time management, coaching and developing staff, performance and KPI management, compliance and policy implementation and loss prevention.
Skills
Customer Service Management
Goal Setting
Budget Control
Staff Scheduling
Training Management
Records Organization and Management
Decision Making
Human Resources Oversight
Team Leadership
Policy Development and Enforcement
Sales Tracking
Performance and KPI management
Verbal and Written Communication
Recruitment and Hiring
Money Handling
POS Terminal Operations
Deadline Management
HIPAA compliance training
Information Security
Process Development and Streamlining
Inventory Tracking and Management
Payroll Administration and Timekeeping
Work History
Dispensary Manager, 04/2021 - Current Ianthus Capital Management – Sarasota, FL,
Supervise daily operations of multi-million dollar dispensary operation with staff of up to 30 employees
Built relationships with clinics and physicians to ensure steady increase in new and returning patients.
Establishing goals, objectives, standards of performance and policies and procedures.
Recruit, hire and educate staff on state and federal statutes.
Training of new employees on proper protocols and customer service standards, and guided team members to maintain high productivity and performance metrics.
Tracking of employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manage purchasing orders and invoices.
Monitor and investigate daily cash and inventory discrepancies.
Support regulatory compliance by completing audits.
Delegate daily tasks to employees, streamlining daily progress and efficiency.
Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
Mitigated business risks by working closely with Security Managers and Compliance team.
Create visually captivating product displays and maintain housekeeping standards.
General Manager, 01/2020 - 04/2021 Long John Silvers – Walker, MI,
Oversaw daily operations and responsible for all aspects of the business
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Set, enforced and optimized internal policies.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs and potential risks.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Assessed reports to evaluate performance, develop targeted improvements and implement positive changes.
Managed inventory control, cash control and store opening and closing procedures.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Resolved customer service issues promptly.
Optimized store displays and appearance via strategic merchandising.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Rotated merchandise and displays to feature new products and promotions.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed routine store inventories.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Business Administration Degree: Business Management, Expected in - Broward College/Palm Beach State College - Palm Beach, FL, GPA:
60+ credits in Business Management and Supervision, Marketing, Business Math, Business Law, Customer Service, Team Building, Sales, and Graphic Design for business
Accomplishments
Beat annual budget goal by over 900k in 2020
Top 10 Store Manager in 2018 / Top 5% Rank
Effectively manages staff of 20-30 including in-store and delivery operations 7 days a week
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