Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Education
Expected in 05/2013
Doctoral: Pharmacy Lake Erie College Of Osteopathic Medicine School Of Pharmacy - Erie, PA, GPA:
Expected in 05/2011
Bachelor of Science: Biology St. Bonaventure University - Olean, NY, GPA:
Cum laude graduate
St Bonaventure Scholarship Recipient
Friar Resident Scholarship Recipient
Dean's List Honoree
Phi Beta Kappa Member
Work Experience
01/2019 to Current
Dispensary ManagerCuraleaf – Brookville, PA,
Generated reports to assess performance and make adjustments.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Developed relationships with healthcare providers to sustain strong referral pipeline.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Increased customer base and market share by promoting product through diverse channels.
Met with each associate to establish realistic personal goals.
Counseled patients on proper use of medication and potential side effects.
Monitored medication inventory levels.
Achieved optimum staff performance through proactive management and monitoring of daily activities.
Offered clinical expertise to help resolve drug-related questions and concerns initiated by staff and administrators.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Communicated with patients with compassion while keeping medical information private.
Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
07/2017 to 12/2019
Pharmacy ManagerHarris Teeter, Llc – High Point, NC,
Monitored supplier operations to verify quality, delivery schedule and correct shipment.
Recruited and hired qualified candidates to fill open positions.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Assigned tasks to associates to fit skill levels and maximize team performance.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Established ambitious goals for employees to promote achievement and surpass business targets.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Offered clinical expertise to help resolve drug-related questions and concerns initiated by staff and administrators.
Achieved optimum staff performance through proactive management and monitoring of daily activities.
Checked medication orders against appropriate standards of care and recommended therapy changes to treating physicians and facility staff.
Calculated dosage, filled prescriptions and prepared prescription labels.
Educated staff on pharmacy-related issues and policy updates, including regulatory changes, drug recalls and investigational studies.
Administered vaccines to immunize patients against communicable diseases.
Counseled patients on appropriate use of over-the-counter and prescription medications.
Checked medications for content, accuracy and completeness of all drug packaging and labeling.
Counseled patients on drug therapies to ensure proper intakes.
Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
08/2013 to 07/2017
Rite Aid PharmacistRite Aide Pharmacy – City, STATE,
Monitored supplier operations to verify quality, delivery schedule and correct shipment.
Recruited and hired qualified candidates to fill open positions.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Assigned tasks to associates to fit skill levels and maximize team performance.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Established ambitious goals for employees to promote achievement and surpass business targets.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Offered clinical expertise to help resolve drug-related questions and concerns initiated by staff and administrators.
Achieved optimum staff performance through proactive management and monitoring of daily activities.
Checked medication orders against appropriate standards of care and recommended therapy changes to treating physicians and facility staff.
Calculated dosage, filled prescriptions and prepared prescription labels.
Educated staff on pharmacy-related issues and policy updates, including regulatory changes, drug recalls and investigational studies.
Administered vaccines to immunize patients against communicable diseases.
Counseled patients on appropriate use of over-the-counter and prescription medications.
Checked medications for content, accuracy and completeness of all drug packaging and labeling.
Counseled patients on drug therapies to ensure proper intakes.
Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
05/2012 to 05/2013
Advanced Hospital Rotation's (6 Week Rotation)SJM Hospital, Kinney Drugs, St Vincent, Upstate – City, STATE,
Chart Review, Compounding, Patient Counseling, Immunizing, Prescription Input, Patient Education, Daily Rounding in ICU, Medication Re- view, Daily Chart Review, Doctor Recommendations, Medication Utilization Re- view, Antibiotic Management Consultations, Pain Management Consultations, Or- der Entry, IV compounding, Dispensing, Drug Utilization, Pyxis Loading and Unloading, Digoxin Research on the Floor Chart Review.
12/2010 to 05/2011
Introductory Institutional Rotation Millcreek Community Hospital, Rite Aide – City, STATE,
Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Compounded and prepared medications according to prescription orders.
Counseled type 2 diabetes patients on medication therapy, nutritional foods and exercise.
Communicated with patients with compassion while keeping medical information private.
Used pharmacy software to verify prescription and insurance information.
Interpreted and processed medication orders under supervision of pharmacist.
Skills
Counseling
Insurance
Inventory
Research
Scheduling
Profit and loss statements
Medication ordering
Regulatory requirements
Patient safety
Health information systems
Records maintenance
Performance metrics
Projects and Presentations
Morris, Jessica. “Utilization of Digoxin in Community Hospital” Presentation at Upstate University Hospital at Community General, 2012.
Morris, Jessica. “Celestrol Suppresses Allergen-Induced Airway Inflammation in a Mouse Allergic Asthma Model” Poster presentation for St Bonaventure University Biology Department.
Morris, Jessica. “Targeting Medicinal Properties in Sassafras Root and Mullein Leaves” Poster presentation for at Bonaventure University Biology Department, 2011.
Hilmey, Dr. David, and Jessica Morris. Primary Research. St Bonaventure University Chemistry Department, Association Annual Conference, May, 2011. Presented by Jessica Morris. Partnered with the Seneca Nation of Indians. Conducted an in depth analysis of natural product isolation. Focused on sassafras root and mullein leaves for possible medicinal compounds
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Resume Overview
School Attended
Lake Erie College Of Osteopathic Medicine School Of Pharmacy