dispatch operator resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Hardworking driven person with leadership offering 12+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch, sales management, and delivery services.

  • Business planning
  • Organization and Time management
  • Knowledge of state roads and highways
  • Team Leadership
  • Logistics
  • Operations management
  • Data-driven
  • OSHA regulations
Lynwood High School Lynwood, CA, Expected in 06/2007 High School Diploma : - GPA :
Work History
Hca - Dispatch Operator
Republic, MO, 11/2019 - Current
  • Evaluated and adjusted over 17-24 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Trained over 15 new employees in Amazon policies and safety protocols giving feedback on daily work performance to increase productivity and customer satisfaction.
  • Daily Check in with Amazon Station to get master roster sheet that contains XL, EA name and locations of each route for the day.
  • Focus on distributing the Rabbit, ( Amazon's flex device ) gas cards and keys for the Da's daily operation usage.
  • Assist on loading and making sure that everyone is following safety procedures that contains the one piece flow
  • Monitor and assist the teams schedule deliveries on a day to day basis, setting out schedules via email.
  • Maintained energy and enthusiasm in fast-paced environment.
B.F. Saul Company Hospitality - Independent Distributor
Herndon, VA, 10/2015 - Current
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Communicated with suppliers daily about inventory needs and sales success.
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Handled customer concerns and issues effectively by following up and validating their problems.
  • Processed product returns and assisted customers with other selections.
  • Engaged with customers to effectively build rapport and lasting relationships.
Home Depot - Sales Representative Manager
Brockton, MA, 03/2014 - 09/2015
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Created a book of 30+ clients in sales while working in Los Angeles area in just uder a year.
  • Collaborated with team managers and other team members to resolve team task and create methods to promote new products
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Helped resolve client problems quickly with superior customer service.
  • Built business by hosting and attending events, launching special promotions
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pacific Marketing Distirbution - Delivery Driver
City, STATE, 12/2009 - 09/2015
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Created and submitted delivery and DOT logs.
  • Verified over 10 daily deliveries against shipping instructions before delivering to customers.

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Resume Overview

School Attended

  • Lynwood High School

Job Titles Held:

  • Dispatch Operator
  • Independent Distributor
  • Sales Representative Manager
  • Delivery Driver


  • High School Diploma

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