A quick thinking, hardworking and determined individual who is more than able to provide excellent customer service through solid skills in communication,organization, and listening. A problem solver and solution implementing ability and the flexibility to adapt to changing situations.
Exceptional listener and communicator who effectively conveys information both verbally and written in English and Spanish.
Innovative problem solver who can generate solutions and resolve complaints.
Strong knowledge of principles and processes for providing customer services.
Ability to work unsupervised and demonstrate initiative.
Knowledge of the rules and policies for safe vehicle operation.
Exceptional ability to be aware of others' reactions and understanding why they react as they do.
Remarkable ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Profound ability to accurately time movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Project management and organizational skills
Logical and highly organized
Disaster Responder Team Member07/2017 to CurrentAMERICAN RED CROSS (VOLUNTEER)SANTA MONICA, CA
Respond to emergencies such a fire or natural disaster
Provide emergency relief to those affected by small or large scale disasters
Conduct damage assessment of affected dwellings to determine habitability
Evaluate needs, provide services and maintain records for clients
Provide information to clients of services available to them for the recovery process
Poll Inspector06/2012 to CurrentLOS ANGELES COUNTY REGISTRAR-RECORDERNorwalk, CA
Responsible for the overall operation of the polling location.
In charge of picking-up voting ballots and supplies prior to Election Day and confirming the availability of the clerks assigned to my voting location.
Assisted in the setting up of the polling area and answered any questions that might have arisen from voters.
Accountable for counting all ballots at the end of the day and verified that all supplies were accounted for and delivered ballots and supplies to drop-off destination.
Customer Service Representative II01/2001 to 01/2002WELLS FARGO BANKLos Angeles, CA
Assisted branch manager and licensed financial representative in the areas of customer relations and retention.
Conferred with clients to discuss their financial options and goals and recommended financial products beneficial to client.
Developed loyal customer base by cultivating relationships through trust and confidentiality.
Provided leadership and direction within the organization as a designated mentor to new hires and branch staff.
Proactively identified, qualified, and solicited new business to achieve personal and branch revenue goals.
Attained 125% of personal sales goal and increased branch revenue by 12%.
Apprentice Optician01/1998 to 01/2002LENSCRAFTERSSanta Monica, CA
Performed administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping along with the scheduling of patient eye appointments.
Obtained customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.
Measured clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
Verified that finished lenses are ground to specifications.
Speech Communication: Persuasion and Rhetorical AnalysisCALIFORNIA STATE UNIVERSITY, NORTHRIDGENorthridge, CA
General Education CoursesSANTA MONICA COLLEGESanta Monica, CA