I'm an experienced customer service and training professional with over thirty years of experience in building strong relationships and encouraging team members to outperform expectations. Clearly communicates organization's core values, mission and strategy for a 'big picture' understanding of each person's contributions through personal example and mentoring skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently inspires trust and respect and encourages a cooperative, fun, considerate and goal oriented work environment. Results-oriented, calm, level-headed leader with more than eight years of experience in day-to-day operations management. Effective liaison to key clients, accounts and internal/external stakeholders. Very effective in creating new partnerships and relationships in the community to vastly improve brand recognition and reputation. Demonstrated ability to streamline processes for efficiency and productivity. Experience with multi-site management, including hiring, training, supervising, delegating and developing teams that outperform stakeholder and management expectations.
Proficent in all Microsoft Office software
Critical Incident Stress Debriefing- Mitchell model
I've recently found that I enjoy creating digital media through coding. I've used the MIMO app to learn the basics in HTML, Java, CSS and Python as I put the pieces together to make creative and interactive Websites and gamification educational apps. I'm just getting started but I especially enjoy the logic and simplicity of creating something that helps others communicate and learn.
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