disaster case manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly organized, dependable and results driven business professional with over 20 years of experience in a diverse, multidisciplinary environment. Exceptional interpersonal, communication and multitasking abilities. A background which includes working with committees to effectively manage incidents, crisis situations and disaster response. Well-versed in case management, auditing, team leader, ledger updates, report writing and overseeing closing processes.

Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced Case Manager offering [Number] years of planning, assessing and reporting experience with [Type] clients. Proficient in documentation and compliance.

  • Strong analytical, computational and critical thinking skills
  • Project Management and Case Planning
  • Community Development Block Grant (CDBG)
  • Knowledge of General Accepted Accounting Principles (GAAP)
  • Compliance Evaluations and Reporting
  • Financial Records and Recordkeeping Accuracy
  • Multi-task, business development and team player
  • Microsoft 365, Word, Excel and Power point
Work History
Disaster Case Manager, 11/2017 to Current
United Way Of AmericaKnoxville, TN,
  • Provide case management and seamless coordination to promote recovery support.
  • Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies both written and orally.
  • Interview applicants/neighbors to determine needs and eligibility for reimbursement, reconstruction, and rehabilitation assistance. Identify and provide appropriate strategies needed to assist families affected and in crisis with disaster relief.
  • Ensuring that customers are continuously updated regarding status of program application.
  • Ensures data is inputted into DR Software, Caseworthy, RecoveryTrac and GLO Software, accurately as required by funding sources and agency policy.
  • Respond to telephone, email, and walk-in inquiries concerning program requirements and program applications.
  • Conduct community outreach to raise awareness of housing assistance program and requirements.
  • Visits project and program sites to determine compliance with stated program objectives.
  • Perform other duties and special projects as assigned.
Employment Counselor, 06/2015 to 11/2017
Rochester General Health SystemDundee, NY,
  • Listen, coach and assist customers with development of, job search assistance, mock interviews, resumes, career guidance.
  • Maintained case files and documented actions.
  • Provide direct job placement and matching of open postings with customer’s skills and work requirements.
  • Established working relationship with employer's to assess quality and success of referral.
  • Assist and determine which resources will benefit individual customers needs.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Provide and maintain case management for TANF, SNAP and Job Seeking customers.
  • Ensure all customers are following local, State, and Federal guidelines for Public assistance.
  • Led workshops for job seekers to provide information on job searching, application completion and resume building.
State Auditor, 01/1999 to 06/2014
State Of Texas Department Of Public SafetyCity, STATE,
  • Served as liaison by conducting, explaining and assisting with various federal, state, and local program specifics and requirements to officials, departmental leaders, community organizations or group to enhance mission of agency.
  • Conducted highly advanced and complex FEMA and Homeland Security audits and investigations financial,statistical, compliance and forensic audits sampling related to State and Federal laws, regulations, policies and procedures.
  • Knowledge of General Accepted Accounting Principles, 44 CFR, OMB,A-133, 110,112 and other circulars.
  • Audited, analyze and examination of contracts including business, financial, real estate and banking records.
  • Developed, organize and plan documentation briefing to inform state, federal or local grant recipients and contractors of eligible and ineligible cost required for compliance reimbursement.
  • Project management of large and small Federal grant funded specialized projects to detected waste, fraud, abuse.
  • Maintained confidentially of all case related projects.
  • Prepared and reconcile quarterly reports, advance of funds and reimbursement payment request along with compiling supporting documentation.
  • Team Leader facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
  • Performed damage site assessment visits and developing initial project list to report to STATE/FEMA.
  • Prepared written reports/Scope of Works for State and Federal funding after disaster.
  • Knowledge of forensic auditing and interviewing techniques.
  • Traveled throughout State on overnight trips as required accomplishing agency objectives.
Associate of Applied Science: Accounting, Expected in
Lone Star College System - Houston, Texas,

Certificate: Certified Internal Auditor

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Resume Overview

School Attended

  • Lone Star College System

Job Titles Held:

  • Disaster Case Manager
  • Employment Counselor
  • State Auditor


  • Associate of Applied Science

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