Director Senior Operations Risk Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Focus

Senior Level Operational RIsk Manager

20+ years enterprise experience in a broad scope of business management responsibilities

Management of Trade Support for Fixed Income and Equity Products

Manager of Mortgage TBA Processing

Hedge Fund Due Diligence and Compliance Monitoring

New Product and New Instrument Reviews

Derivative Documentation and Collateral Management

IT Client Service for Portfolio Management and Business Operations

Strategic Project Manager through three large BlackRock Mergers

Summary of Skills

  • Operations management
  • Risk management
  • Performance tracking and evaluation
  • Team building
  • SLA implementation
  • Employee engagement

  • Strategic planning
  • Project Management
  • Conflict resolution
  • Business recovery and sustainability
  • Process development
  • Complex problem resolution
Professional Experience
Director: Senior Operations Risk Manager, 04/2007 - Current
BlackRock Inc City, STATE,

Developed Global Operational Risk policies, procedures and framework for $3trillion organization

Cultivate and foster an awareness on the criticality of Operational Risk Management to senior executives

Assess and Identify areas of operational risk with business management teams and implemented plans to prevent and mitigate future risk

Partner with Corporate Risk on key risk indicators and key risk scenarios

Coordinate and implement Risk and Control Self Assessments (RCSAs) throughout the organization

Director - BlackRock Solutions Client Service Manager, 2004 - 04/2007
BlackRock Inc City, STATE,

Managed the day-to-day tactical and long-term strategic activities within the business.

Leveraged knowledge of customers, market trends and principal to successfully market Aladdin, BlackRock proprietary trading system

Identified product problems and strengths and collected data on the customer experience.

Led a cross-functional team of developers, investment and compliance teams to improve trade function efficiencies

Managed 8 person service team, in three different locations, allocating resources to ongoing projects and enforcing deadlines.

Vice President - Senior Manager for BlackRock Global Operations, 2000 - 01/2004
BlackRock Inc City, STATE,

Managed a 12 person multi-location trade support team that processed and confirmed over 20,000 fixed income and equity trades a month

Managed the day-to-day tactical and long-term strategic activities within the business operations and trading platform

Coordinated meetings with other department managers and served as main liaison between portfolio management and business operations

Provided detailed weekly and monthly trade volume reports and updates to senior management.

Boosted company efficiency through technology upgrades and process improvements in Aladdin, BlackRock's proprietary trading system.

Vice President- Derivative Operations Manager, 1995 - 11/1999
BlackRock Inc City, STATE,

Managed a five member derivative documentation team responsible for all aspects of client account for swaps, futures, repo, FX, revolver loan

Educated BlackRock clients on derivative products like futures and swaps; including margining and collateral processes

Responsible for all Prime Broker agreements and documentation for Hedge funds

Participated in all due diligence meetings for Prime Brokers

On behalf of our clients, coordinated with our Legal and Compliance team on regulatory requirements including Anti-Money Laundering and Patriot Act

Associate - Trading Assistant/ Settlement Processing, 06/1991 - 11/1994
BlackRock Inc City, STATE,

Conducted daily trade confirmation with brokers for all fixed income trades for all products including treasuries, mortgages, loans, FX, cash, corporates, municipals and swaps

Coordinated settlement processing with 25+ custodian bank relationships for 300 client accounts

Day to day activities include variation margin processing, cash and derivative collateral movements, mortgage TBA pool information processing and daily valuations

Master of Arts: Elementary Education, Expected in 1989
Long Island University at CW Post - Brookville, New York
Bachelor of Science: Environmental Biology, Expected in 1984
Long Island University - Southampton - Southampton, New York
Professional Affiliations

Member of Asset Managers Forum: Moderator for Operational RIsk Forums

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Resume Overview

School Attended

  • Long Island University at CW Post
  • Long Island University - Southampton

Job Titles Held:

  • Director: Senior Operations Risk Manager
  • Director - BlackRock Solutions Client Service Manager
  • Vice President - Senior Manager for BlackRock Global Operations
  • Vice President- Derivative Operations Manager
  • Associate - Trading Assistant/ Settlement Processing


  • Master of Arts
  • Bachelor of Science

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