Director, Product Management Resume Example
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DIRECTOR, PRODUCT MANAGEMENT
Executive Summary
Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical for operational and product management success.
Core Qualifications
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Professional Experience
Director, Product ManagementSep 2015 to Current
Fiserv, Inc. － Lincoln , NE
Fiserv, Inc. － Lincoln , NE
Directed strategic initiatives to achieve integrating a competitor company that we purchased into our product environment allowing us to completely close down their outsourced vendors, saving millions per year while delvering exceptional product in a short timeframe.
Act as Program Manager to deliver key features and technologies that flow across business units and product teams. Ensure timely deliver and communication along with great product.
I led the initiative to replace their existing infrastructure by moving functionality from their "Back Office" system to our CMS system, Connect.
- In addition, I worked as a leader on the team to develop and replace their website and e-commerce platforms by launching a new e-commerce eco-system. Working with marketing and leadership, we created a new branding experience to initiate users from their sites to the VST systems. We were able to formally launch a new US/Canadian, UK and Australian e-commerce website for purchasing higher education textbooks with an estimated $9 million in sales for 2016
- Defined strategy and business plan for how and when we would migrate millions of users from their system to ours for use in our external facing application, VitalSource BookShelf
- We migrated tens of thousands of titles as well as meta-data, user information and licenses in order to support this effort which allowed the customer a continued SSO experience from the old site to the new
Director of Operations / Product OwnerMay 2012 to Sep 2015
Relx Group － Las Cruces , NM
Relx Group － Las Cruces , NM
- Product Manager for Connect, a software product that allows for the creation and association of content for delivery via our e-textbook platform as well as the delivery of financials for the billing process Work with both internal and external business owners to define new features and enhancements Work with the Connect development team to define and prioritize the development of Connect Work with other Product Managers to ensure timing of delivery of Connect's items in order for them to meet their products feature needs Oversee the Workflow (Content), Business Analyst and Systems Pricing teams Participate as a business owner for other products within VST, including the Sampling, Business Center and Compose product/scrum teams.
Manager of Content OperationsApr 2011 to May 2012
Genentech － Los Angeles , CA
Genentech － Los Angeles , CA
- Oversee the Workflow (Content), Business Analyst and Systems Pricing teams
Project Manager (Contractor)Jan 2010 to Apr 2011
Lonza, Inc. － Hayward , CA
Lonza, Inc. － Hayward , CA
- Project Manager for a project to replace their existing book reviews database and process by replacing it with a new, developed from scratch product.
- Workflow analysis of existing CMS technology they were using for print and web advertising operations (DTI systems).
- Participated with the team to develop and implement new CRM system at MSI (salesforce.com).
Director of OperationsJan 2008 to Jan 2010
Aeg Worldwide － San Francisco , CA
Aeg Worldwide － San Francisco , CA
Overseeing the NYC, Boston, Chicago and Greensboro, NC production departments for magazine print, web ad and e-newsletter ad operations. In addition, oversaw the order entry and billing operation for those locations.
Overall, I was responsible for the departments that did the data entry, billing and advertising operations for 40+ magazines at multiple locations with an overall staff of 60+ employees.
initiated an RFP to replace our order entry/billing systems as well as
ad serving and eNewsletter vendors (goal to reduce costs and further
automate process)
- Worked directly with our web ad serving vendor to improve productivity of our teams as well as help refine technology matrix to enable best possible overall campaign performance for our websites Redefined the traditional print production manager role to include eNewsletter and web ad production creating one point of contact for our internal and external clients, ultimately reducing headcount
- Centralized order entry and billing departments reducing headcount while maintaining high productivity Managed the print, eNewsletter and eProduction teams - providing support to 40+ RBI publications across Waltham, MA, Oak Brook, IL, New York, NY and Greensboro, NC (approximately 60+ employees)
- Worked with VP of Operations on various outsource initiatives including editorial pagination, classified page production, eNewsletter production and reporting Centralized graphic production and directory production into our Oak Brook facility Streamlined process for show dailies, allowing for remote production of live pages and manufacturing Updated and maintained budgets and re-forecasts Handled estimates and specialty projects.
Director of Manufacturing (2008 - 2010), Group Production Director (2004 - 2007)Jan 2004 to Jan 2010
Reed Business Information － City , STATE
Reed Business Information － City , STATE
- Took on management of the order entry and billing departments for all RBI titles.
- Took on management of the print production groups for Waltham Created an ad portal used by all RBI titles for the collection/automated pre-flight of print ads reducing cycle time, cost and headcount.
- Managed print production team for 10+ magazines including weeklies in our NYC location.
- Oversaw show dailies of various sizes including one of the biggest trade shows in Las Vegas, the Consumer Electronic Show (CES) as well as other large shows like NeoCon in Chicago.
Production DirectorJan 2000 to Jan 2004
Reed Business Information － City , STATE
Reed Business Information － City , STATE
- Managed production teams in Des Plaines, IL and Oak Brook, IL, overseeing print production of 30+ titles as well as managing our book production arm, Ashley Home Books Division, which produced titles using printers in China.
- Developed and oversaw the roll out of our all digital workflow moving our magazines from a hybrid CTP workflow to a PDF workflow saving $1M plus while allowing for staff reductions which gave greater savings.
- Managed classified and directory production teams for our Chicagoland titles.
- Transitioned print directories from an internal Oasys system to an outsource vendor saving time and cost while improving quality of data and reducing headcount.
Production Manager - Interior Design Jan 1997 to Jan 2000
Cahners Publishing － City , STATE
Cahners Publishing － City , STATE
- Managed the print production for Interior Design magazine including lay-out using Impoze and CCIS for order and materials management.
- Worked closely with our vendors regarding color consistency and quality, performed press checks and evaluated color with printer on an on-going basis.
- Launched and managed the print production duties for a sister magazine called GRID that was aimed at the NY real estate market.
Education
Bachelor of Arts, English Humanities1993Florida State University － City, State, USA
Minor in Humanities
Member Golden Key National Honor Society
Six Sigma2011Villanova University － City, State, USA
Six
Sigma Green Belt, Villanova University (2011)
Lean
Six Sigma, Villanova University (2011)
Personal Information
http://www.linkedin.com/in/paulamgordon
Accomplishments
- Attended - Ingram Transformational Leadership summit (2013), RBI Global Institute (2008), Speaker at Folio: NY (2008) re: Automation of Ad Portals
- Product Manage – Enhance, re-define and oversee the development of our internal software product (Connect) that contains financial terms, book data, license information, delivery rules, etc This platform is used by both Publishing and Institutional partners who deliver their eTextbooks via our platform.
- Created and implemented the solution for automating the buy/sell financials from the Connect system to Ingram's Unifi/Oracle systems resulting in more accurate billing as well as more timely royalty payments to our Publisher partners
- Implemented process for automating delivery of assets and creation of e-textbooks with sister companies at Ingram as well as external content creators via VST owned APIs.
- Defined the workflow process including working with outsource vendors for scalability and growth in the creation of e-textbooks (from 2011 to current; managed 3x growth YOY without missing any deadlines)
- Managed the development and launch of an ecommerce store focused in the UK and Australia.
- Successfully led the product management effort to develop and implement an ad portal pre-flight tool (ads4reed.com) with one of our vendor partners that reduced our cycle time for pre-flight by two weeks and resulted in over a million dollars in savings over the first two years it was rolled out.
- Refined the web ad and eNewsletter ad process that resulted in substantial cost savings and a reduction in makegoods as well as an increased on-time/full delivery rate across RBI sites from about 85% to approximately 98%.
- Successfully developed and implemented with our layout software vendor (Dataplan) a tool that allowed us to send manufacturing information and pages utilizing XML/JDF technology resulting in over half a million dollars in savings due to improved efficiency. This replaced our Impoze layout software offering.
- Created co-printing and co-binding pools to feed into co-mail pools creating greater efficiency, better delivery and over $200,000 a year in un-budgeted savings.
Skills
ad, ads, agile, automate, billing, billing systems, book, budgets, Business Analyst, business owner, CMS, color, com, content, CRM, clients, database, delivery, DTI, editorial, features, financials, graphic, Interior Design, JIRA, lay-out, MA, managing, market, materials management, MSI, order entry, ORACLE, page, PDF, press, Pricing, print production, printer, printers, Product Manager, publications, quality, quality assurance, reporting, RFP, scrum, Six Sigma, trade shows, websites, Workflow analysis, Workflow
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Resume Overview
School Attended
- Florida State University
- Villanova University
Job Titles Held:
- Director, Product Management
- Director of Operations / Product Owner
- Manager of Content Operations
- Project Manager (Contractor)
- Director of Operations
- Director of Manufacturing (2008 - 2010), Group Production Director (2004 - 2007)
- Production Director
- Production Manager - Interior Design
Degrees
- Bachelor of Arts , English Humanities 1993
Six Sigma 2011
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