director product analytics resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Executive Summary
An energetic leader with a passion for project delivery and exceeding client satisfaction. A strong focus on building and sustaining key business relationships with decision makers. Highly collaborative team leader inspiring superior performance by defining clear goals, assigning tasks and effectively communicating status updates to all stakeholders throughout project completion. Exceptional communication and organizational skills illustrated by leading major complex initiatives simultaneously that result in tangible value.
Core Qualifications
Project Management
Requirements Analysis
Organizational Management
Program Governance
Data Integration
Process Documentation
Professional Experience
Director, Product Analytics, 04/2014 - 02/2015 Jones Lange Lasalle Inc. – Dresher, PA,
Managed team of developers and analysts that provided reporting and analytics to for $50M annually music download ecommerce business.
Implemented BI Tool that enabled self service reporting for multiple departments and automated daily and weekly KPIs for senior executives.
Created process for managing inbound ad hoc requests that helped to distribute them among team members and increased team performance.
Defined data management strategy and implementation roadmap to help with SFX data integration efforts of acquired companies data assets.
Senior Manager, Business Intelligence, 03/XXX - 04/2014 Chipotle Mexican Grill – Colonial Heights, VA,
Managed a portfolio of projects to support internal and commercial analytic requirements.
Facilitated governance meetings with senior leaders across multiple functional areas to prioritize projects ranging from short term monthly releases to long term strategic projects.
A key representative in multiple Steering Committees to ensure a steady influence in the project planning and scope as well as provide suggestions on future plans.
Act as liaison among multiple groups to enable the creation of a consolidated centralized database to support data analysis for our B2B customers.
Successfully partnered with Sales Operations Team to design and deploy interactive analytics capabilities to a large audience, including over 1200 field personnel.
Managed full time employees as well as supplemental offshore resources to ensure project deadlines are met.
Manager, Business Intelligence, 2008 - 03/XXX Verizon – Middlesex, NJ,
Supervised BI Developers/Analysts responsible for development and maintenance of 2000+ reports.
Supported business community with training and assistance when requested, on all aspects of data collection and reporting.
Participated in POC and ultimately the selection of Teradata as the go forward Data Warehouse appliance.
Built close relationships with sales, merchandising, finance and supply chain teams by becoming trusted data experts.
Implemented shared metric definitions across these teams to provide consistent reporting.
Successfully coached and developed associates by providing presentation opportunities, stretch assignments, and frequent direct interactions with our business partners.
Business Intelligence Developer/Analyst, 2006 - 2008 Cowan Systems – Pittston, PA,
Provided decision support for over 200 requests/issues per week from 2000+ field personnel.
Converted over 1500 custom customer reports from Microsoft Access to Microstrategy software during centralization project.
Assisted 70+ strategic account managers and directors with all custom customer reporting requirements.
Created reporting for functional areas in merchandising, facilities sales and margin, including the Daily Flash reviewed by all senior level executives.
Maintained customer Business Reviews with Microstrategy Office utilized by 50+ field personnel for customer presentations.
Decision Support Specialist, 2002 - 2006 Centura Health – Parker, CO,
Supported over 60 internal end users, in 3 different geographic locations, by responding to user requests, anticipating user needs and creating ad-hoc reports.
Developed over 120 daily, weekly and/or monthly custom reports for customers from local to strategic account level.
Performed detailed data analysis including reviewing and understanding trends and resolving issues for customers in excess of $7 million annually.
Educated internal end users regarding reporting options and ongoing enhancements for over 70 standard reports.
Electronic Commerce Support Specialist, 1999 - 2002 Staples – City, STATE,
Managed 2 different E-Way migration projects totaling $4 million in sales during companywide system conversion process.
Implemented, supported and maintained eCommerce solutions for 400+ accounts to ensure customer needs were met.
Conducted E-Way demonstrations and training classes for groups of up to 50 people.
Trained and certified Customer Care and Sales departments regarding all aspects of E-Way.
Designed E-Way homepages for key accounts to assist with communication to end users.
Education
Bachelor of Arts: Business/Communication, Expected in 1997 - Juniata College - Huntingdon, PA GPA: Status -
Skills
Ad hoc query & analysis, report development, people management and development
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