director procurement north america resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Operations, Logistics & Procurement Executive

A versatile, collaborative and results-driven leader with a demonstrated track record of achievement in both customer-facing and operations-driven roles. Over 30 years of experience with various change management initiatives across multiple roles and projects for global corporation. Leverages excellent communication skills to lead teams, coordinate execution across global territories, manage internal stakeholders, and maintain strong vendor relationships. Proven aptitude for delivering effective solutions to improve customer satisfaction, achieve key performance indicators/objectives, and maintain compliant performance.

Area of Expertise
  • Leadership
  • Intermodal Operations
  • Logistics management
  • Strategic Procurement
  • Verbal and Written Communication
  • Facilitation
  • Contract Negotiations
  • Strategic Marketing and Pricing
  • Product Development
  • Team/Partnership Building
  • Coaching & Mentorship
  • Vendor Management
  • Facilitation
Professional Experience
01/2018 to Current
Director, Procurement North America Hapag-Lloyd (America) LLC City, STATE,
  • Department head managing a staff of 17 and a total annual Procurement spend of over $2.7B.
  • Scope of responsibilities include: all operational aspects of procurement, including Terminal, Rail, Truck, Chassis and Depot; Negotiations of vendor contracts; define cost and quality targets to include in vendor service level agreements; ensure compliance of company’s policies and procedures; Budget preparation and ownership; Cost monitoring and analysis; Representation in various industry and alliance committees and associations; Vendor Relations and Management.
  • Professional Accomplishments Set up new procurement department, with hiring and selection of staff, coordination of training and task assignments and responsibilities Participated in a 3-month project in Hamburg, Germany, to learn and contribute towards new global procurement process.
  • Lead a 6 month procurement project which encompassed all inland procurement spend in the USA and Canada for Rail, Truck and Depot to achieve $21M in cost savings through a well-structured global procurement process.
  • Participated terminal procurement cluster negotiation project lead by a global group of experienced procurement executives, commercial and operational stakeholders, Graduated from Hapag-Lloyd’s first ever Agile Executive Leadership Program (Alpha) class in 2021.
03/2005 to 12/2017
Director, Corporate Logistics & Intermodal Operati Hapag-Lloyd (America) LLC City, STATE,
  • Managing a staff of 8-10, covering all aspects of inland and equipment logistics, including rail procurement, regional equipment coordination, and resolving inland operational problems or crisis.
  • Responsible for an operational Budget of $1.5 B.
  • Scope of responsivities in include chairmanship and participation of various internal and external committees and working groups, Professional Accomplishments Successfully coordinated various Railroad bids for USEC, USWC and Canada including contract negotiations with the selected vendors, which included adopting various different rail partnership strategies Coordinated complete sale of HL owned chassis fleet, while simultaneously negotiating nationwide chassis usage agreements in 2012.
  • Guide regional equipment and intermodal contract coordination and of company mergers and acquisitions in 2006, 2015 and 2017.
  • Leadership role in coordinating implementation of VGM regulations.
  • Oversaw the transition of the sale of trucking company via a National Trucking Agreement Developed and lead Hapag-Lloyd chassis strategy to divest in chassis ownership, and evolve chassis provision policy including establishment of administrative process and procedures.
  • Participated in the development and the regional rollout and implementation of an Equipment Optimization planning tool Coordinated regional conference calls with Areas and Vendors to troubleshoot numerous operational challenges related to weather and labor disruptions to the North American Intermodal and Logistics network.
01/2000 to 02/2005
Director, Trans-Pacific Product Management Hapag-Lloyd (America) LLC City, STATE,
  • Responsible for profit margin for the Trans-Pacific round trip results.
  • Work closely with Controlling department to review financial results and take / recommend action for improvement (through Pricing / Product Structure) Monitor Market trends, and adjust Company trade strategy accordingly Planning and coordination of new products and markets with Vessel Partners and Network Department based on market demand.
  • Developed annual and quarterly budgets with the Company’s Sales force, monitor performance, and taking corrective actions in order to achieve the Company’s overall objectives for volume and revenue Established and Adjust trade pricing policy and guidelines in accordance with Market conditions and company trade targets.
  • Represented the company in various Conference / Discussion Agreement meetings globally.
05/1989 to 12/1999
Various Manager and Coordinator Roles Hapag-Lloyd (America) LLC City, STATE,
  • Where worked in various operational and commercial roles to gain experience in different aspects to the international container shipping industry.
  • Handled all Commercial related tasks, including pricing, Conference Meetings, Establishment of rules.
  • Responsible for allocation control and overall vessel utilization.
  • Included operational roles at a Marine Terminal in the Port of NYNJ.
Education and Training
Expected in 01/2021 to to
Agile Executive Leadership Program: Executive Leadership
Hapag-Lloyd AG - Lloyd Piscataway, NJ
Expected in 01/1995 to to
M.B.A: Executive Management
St. John’s University - New York, NY
Expected in 01/1989 to to
Bachelor of Science: Transportation
St. John’s University - New York, NY

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Resume Overview

School Attended

  • Hapag-Lloyd AG
  • St. John’s University
  • St. John’s University

Job Titles Held:

  • Director, Procurement North America
  • Director, Corporate Logistics & Intermodal Operati
  • Director, Trans-Pacific Product Management
  • Various Manager and Coordinator Roles


  • Agile Executive Leadership Program
  • M.B.A
  • Bachelor of Science

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