Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished Executive Director of Human Resources offering [Number] years of comprehensive experience developing HR functions, cultivating positive work environment and collaborating with all levels of management. Expertise in planning and managing employee and labor relations and developing and communicating company-wide policies and procedures. Goal-oriented and personable professional committed to improving talent acquisition and increasing organizational effectiveness.

  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Problem Solving
  • Critical Thinking
  • Multitasking and Prioritization
  • Proactive Self-Starter
  • Patient and Empathetic
  • Strategic planning
  • Project planning and development
  • Human Resources Best Practices
  • Improving Organizational Standards
  • Human Resource Information System HRIS
  • Human Resources Operations
  • Human Resources Department Processes
  • ADP Workforce Now
  • Onboarding, Training and Development
  • Employee Engagement Strategies
  • Leadership Training and Development
  • Employee Handbook Development
  • Data and Trends Analysis
  • Coaching and Mentoring
  • Policy Improvement Recommendations
  • Relationship Building
  • Employee Development
  • Cross Functional Collaboration
  • Program Analysis
  • Program Modification
  • Compensation and Benefits Administration
  • Performance Management Systems
Bachelor of Arts: Social Science; International Studies, Expected in
University of California, Irvine - Irvine, CA
  • Dean's List [Semester and Year]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]
Work History
Director, People Operations, 07/2018 - Current
Homeserve Usa Jamaica, NY,
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Assisted leadership with launch of start-up to achieve [Result].
  • Coached and mentored [Number] employees and offered constructive feedback for performance improvement.
  • Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
  • Managed, motivated and supervised [Number] employees, including handling performance management and scheduling tasks.
  • Established and maintained procedures and policies.
  • Collaborated with executives to develop and execute strategic business plans.
  • Negotiated contracts, pricing structures and delivery schedules.
  • Led, supervised and provided strategic direction for workforce of [Number] employees.
  • Participated in meetings with executives to develop and initiate strategic business plans.
HR Operations Specialist, 05/2012 - 08/2018
Clean Harbors Strong, AR,
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Handled all issue resolution tasks and delivered technical assistance in use of [Software] system.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Analyzed issues and employed improvement processes.
  • Oversaw all HR needs for [Number]-employee operation across [Number] locations.
  • Performed timely project management within budget constraints for issues regarding executive leadership.
Senior Project Manager, People Operations, 08/2015 - 07/2018
Charlotte Russe City, STATE,
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
  • Executed projects and acted as senior project manager for multiple commercial, office, residential and public works projects.
  • Kept project on schedule and within budget while serving as project leader.
  • Managed and led multi-disciplinary design team throughout development and contract document phases for $[Amount] project.
  • Maintained strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.
  • Assisted with administration of compensation plans, including bonuses, cash incentives for home offices and executive programs.
  • Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Community Resources Intern, 09/2009 - 11/2010
Working Wardrobes City, STATE,
  • Collaborated on program operations with [Job title], including offering feedback from participants and improvement recommendations.
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
  • Sourced and screened candidates for [Type] roles and worked with hiring managers to coordinate interviews, offers and onboarding.
  • Built talent pipelines of [Number] applicants through [Action] to support efficient and effective hiring.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Coordinated schedules and timelines for all events.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.

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School Attended

  • University of California, Irvine

Job Titles Held:

  • Director, People Operations
  • HR Operations Specialist
  • Senior Project Manager, People Operations
  • Community Resources Intern


  • Bachelor of Arts

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