director owner resume example with 14+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Jessicais a Fixed operations Executive offering more than twenty years of experience in the field of Automotive business. Cross-trained in the automotive areas until I landed as a Fixed Operation Manager. I have built my experience working for many brands such as Toyota, Lexus, Subaru, Honda, Chrysler, VW, Audi, Seat, and Isuzu. I had an opportunity to run and control fleets. I’m Customer Service oriented and an outstanding team player. Can work independently, a good communicator and team builder
Skills
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Experience
Director & Owner , 01/2021 - Current
Xo Global Llc – Fort Myers, FL
Xo Global Llc – Fort Myers, FL
- Researched and negotiated pricing to reduce the cost of equipment and supplies.
- Manage purchasing, Stocking, and selling pricing.
- I adopted resources and vendors.
- Determine the lowest cost for products/materials.
- Manage working time, payments, and schedule.
- Capital turnover 3.5
- Cultivated and maintained relationships to promote positive work culture.
Accounts Manager, 12/2018 - 12/2020
Mercedes Benz – AZ, State
Mercedes Benz – AZ, State
- Developed actionable improvements for existing processes and presented them to management.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- 3 State Responsibility (Tennessee, Kentucky, and Indiana) with eight stores.
- Lead Purchas supply of products/materials.
- We were mainly using Automotive aftermarket resources.
- Determine and negotiate for the best cost for products/materials.
- Track and record orders.
- Following Parts warranty procedures
- Monitor expenses and communicate performances and costs.
Fixed Operations Manager, 09/2016 - 09/2018
Mercedes Benz – Baltimore, MD
Mercedes Benz – Baltimore, MD
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented campaigns and promotions to help with developing services.
- Reduce WIP by 30% in the first year and improve and sustain cash flow.
- We are increasing revenue by 20% year to date.
- Passing Isuzu dealer standardization audit with 100% (2016 was 92%)
- Increasing service and parts departments' efficiency.
- We are increasing the retention rate by 10%.
- We initiate service marketing plans and retain old customers to create new business opportunities.
- Handle customer complaints according to company regulations to win the customer.
- Manage Quality Processes and monitor repair operations to ensure that they meet standards.
- Handled and improved the warranty and recalls process.
- We are adopting service centers according to the manufacturer’s dealer standard.
- Attended and proceed with Warranty auditing Isuzu and Subaru.
- Management meetings internally and overseas.
- Supervise and manage multi-brand dealer management teams.
Fixed Operations Manager, 08/2008 - 08/2016
Egyptian Automotive Company & Trading (VW, VW Comm – City, STATE
Egyptian Automotive Company & Trading (VW, VW Comm – City, STATE
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented a comprehensive service strategy to support business growth.
- Achieved substantial growth in VW commercial sales and expanded dealer network.
- Established and enforced ethics, standards, repair turnaround times, customer satisfaction, and service/repair procedures.
- Create and plan new projects, such as Mobile service trucks, to sustain income.
- Monitor and set repair procedures and guidelines around agreed company warranty policies.
- Manage the cost-effectiveness of service repair, ensuring recovery of costs is achieved.
- Motivate, and coach the team and increase their loyalty and satisfaction.
- Monitor and measure the Key Performance Indicators (KPIs)
- Monitor attended All VW warranty audits all over the country.
- We are creating and following the contracting team operationally and financially.
- We created and managed the most extensive automotive service contract nationwide, worth 5.5M $.
- Running renovation and updating for 3S stores.
- Creating commercial mobility service workshops around the country.
Head of Reception , 08/2006 - 08/2008
Company Name – City, State
Company Name – City, State
- Delivered exceptional customer service and handled inquiries and complaints.
- Addressed areas that needed improvement and observed team's performance.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Head Of Reception , 08/2003 - 08/2006
Company Name – City, State
Company Name – City, State
- Leveraged market knowledge and studied competitive landscape to drive revenue.
- Worked with department managers to formulate annual budgets.
- Recommended corrective actions to conform to quality specifications.
- Implemented and prepared comprehensive business plans to expand business.
Service Advisor, 04/2001 - 08/2003
Company Name – City, State
Company Name – City, State
- Explained the amount for expected services and provided detailed answers to customer questions.
- Examined records and papers to verify warranty and service contract coverage.
- Documented and scoped actions taken to resolve issues after service calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Warranty Coordinator, 01/2000 - 03/2001
Company Name – City, State
Company Name – City, State
- Interpreted and explained work procedures and policies to brief staff.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Analyzed financial activities of the department to share budgetary input with managers.
- Standardize the warranty process according to manufacturers
Education and Training
MBA: Business Administration, Expected in 12/2022
Indiana Wesleyan University - Marion, IN
Indiana Wesleyan University - Marion, IN
Bachelor of Science: Automotive Engineering, Expected in 05/1998
Minia University - Egypt
Minia University - Egypt
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Resume Overview
School Attended
- Indiana Wesleyan University
- Minia University
Job Titles Held:
- Director & Owner
- Accounts Manager
- Fixed Operations Manager
- Fixed Operations Manager
- Head of Reception
- Head Of Reception
- Service Advisor
- Warranty Coordinator
Degrees
- MBA
- Bachelor of Science
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