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Director Operations Strategic Initiatives Resume Example

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DIRECTOR OPERATIONS STRATEGIC INITIATIVES
Summary
Innovative and ambitious Director of Operations who creates strategic alliances with organization leaders to identify business opportunities to grow and improve the business and effectively align with and support key business initiatives. Builds and retains high performance teams and partnerships by developing and motivating skilled professionals. Seeking a position that empowers and challenges while offering opportunities for new professional and personal development.  
Highlights
Personal and Commercial Property and Casualty Products and Operations
Strategy Planning and Development
Project Planning and Management		 Influential Leadership
Analytical Thought Leadership
Organizational Change and Adoption
Budget Forecasts and Analysis
Accomplishments
Operations Management:
  • Managed multiple strategic diagnostics including:
    • Product & Policy Architecture
    • ABS Diagnostic
    • US Package Policy Administration Diagnostic 
  • Handled all functions related to Operations Strategic Initiatives

Experience
Fireman's Fund Insurance Company Novato, CA Director Operations Strategic Initiatives 01/2013 to Current
  • Strategy and change champion responsible for organizational buy in and adoption of strategic targets and objectives as evidenced by the execution of Product & Policy Architecture program in 2014
  • Partner with key executive leadership to identify opportunities to define, refine and/or realize strategic goals which resulted in: the IT and operations story-line for the strategic dialog with Allianz SE in May of 2014.
  • Liaison to Senior Leadership, the Executive Leadership Group and Allianz SE on key strategic initiatives
  • Development of program and project charters, business cases, multi-year and multi-phase execution roadmaps
  • Program development and management including: development of detailed work plans and staffing plans, issue and risk management, vendor management, steering committee communications and organizational socialization, development of governance materials and change management plans Preparation and facilitation of RFP's, vendor selection activities, and funding requests
  • Program Manager for the Product and Policy Architecture program
  • Program Lead for ABS Diagnostic and subsequent US Package Based Policy Administration Diagnostic.
Fireman's Fund Insurance Company Novato, CA Director IT Relationship Management 02/2012 to 01/2013
  • Identified, prioritized and managed over 800 (approx. annual volume) IT demand requests originating from Personal and Commercial Insurance product organization and internal Information Technology departments (i.e infrastructure). 
  • Developed and executed consistent communication plan providing  project status for all in flight and requested initiatives.
  • Monitor and communicated IT spend and remaining budget in relation to demand requests. Providing the following data points: annual total cost of ownership, maintenance activities and budget, small and large change the company costs.
  • Development of CBA in partnership with key representatives of a given business unit for the purposes of submitting project requests for funding.
  • Escalation point of contact for business unit and/or IT to aide in the resolution of project risks and issues.
  • Developed communication to senior leadership and Executive Leadership Group on key initiatives.
  • Championed IT expense reduction activities including the proactive identification of opportunities within run the company activities and change projects to gain efficiency and reduce total cost of ownership.
Fireman's Fund Insurance Company Novato, CA Business Systems Manager - Personal Insurance Change Program 10/2009 to 02/2012
  • Creation, implementation and management of a Business Analysis Center of Excellence.
  • Responsible for over 45 resources that spanned multiple organizations, countries and strategic projects.
  • My team supported both maintenance (monthly and ad hoc breakfix) and new application development activities.
  • Responsible for the development of release and project scope, detailed requirements and functional design documentation.
  • Responsible for the development and management of statements of work with various IT vendors throughout the project lifecycle.
  • Responsible for the management of both internal and contracted budgets.
  • Additional responsibilities outside of the PI Change Functional Design area included: Definition of Enterprise wide standards and practices for requirements development and management; PI Change Representative for IT Rewards and Recognition Committee; IT 2.0 Advisory Team member.
Fireman's Fund Insurance Company Novato, Ca Business Analyst Specialist 01/2007 to 10/2009
  • I worked on the Enterprise Policy Administration System (EPAS) project in the Requirements domain.
  • Managed a team of business analysts and business subject matter experts with the goal of eliciting and documenting requirements for the Automobile Personal Insurance Products.
  • Primary Responsibilities: development and execution of a work plan; active management of five business analysts and three business subject matter experts; risk and issue management; development and execution of process efficiencies; release scope definition; requirements elicitation and documentation; training of staff based upon skill gaps.
  • Additional responsibilities: review of requirements and design documentation for the EPAS enhancements work stream; evaluation of project process to identify opportunities for further refinement; subject matter expert for the property requirements team regarding requirements process and methodology for state rollouts.
Gap Inc. San Bruno, Ca Change Management and Customer Adoption Manager- Global Store Technologies Responsibilities: 05/2006 to 01/2007
  • Responsible for implementation planning and management of the following store projects in the United Kingdom and France markets: Personnel Management, Point of Sale (POS) and Portal.
  • Accountable for the delivery and execution of the following: end user training, change management and communication plans and execution; stakeholder engagement and governance; hardware procurement and installation; support planning and training of support teams; pilot and rollout scheduling; management and delivery of fix releases during the warranty period of the project.
  • Managed the implementation team's capital and expense budgets and was the point of escalation for all implementation related activities.
  • Partnered with the project team, third party vendors, cross-market internal and external teams, and domestic business partners in order to execute with quality, on time and within the budget.
  • The team successfully implemented Personnel Management in the UK in 2006.
Gap Inc. San Bruno, Ca Lead Business Analyst 02/2003 to 05/2006
  • Responsible for the following activities for an array of projects across multiple releases: project scope definition; requirements identification, documentation, validation and tracability; use case and process map documentation; review and approval of system design; application certification; functional test planning and execution; user acceptance test planning and execution; user support planning; change management communication development; application translation; training strategies and development; deployment support.
  • Partnered with third party vendors, external consultants, business subject matter experts, project managers, system developers (onshore and offshore), system engineers, third party contractors, test leads, user training leads, and end users during all phases of the project process.
  • Partnered with executive leadership to develop, communicate and execute the strategic plan for store technologies related projects.
  • Prepared and executed product demonstrations and status updates as needed.
  • Managed a team of business analysts throughout the project lifecycle (from scope activities through deployment) ensuring that deliverables and milestone dates were met on time and on budget.
  • Primary focus was on the deployment of a new point-of-sale system for Gap Inc.'s domestic and international markets (approximately 3500 locations in five countries).
  • This initiative impacted various departments within Gap Inc.
  • which I partnered with, including but not limited to the following: Revenue Accounting, Sales Audit, Merchandising, Distribution Centers, E-Commerce sites, Merchandise Planning and Distribution, Third Party Vendors for Tender approval, settlement and certification.
Gap Inc. Outlet Operations/Communications San Francisco, Ca Project Manager 11/2001 to 02/2003
  • Responsibilities: sales and payroll budgeting for approximately 200 store locations; payroll and sales management analysis; key performance indicator (KPI) analysis, staffing, store technology development and support; StaffWorks (scheduling application), scheduling training and best practices.
  • Partnered with District and Regional Managers and senior divisional leadership to analyze current business trends and develop action plans.
  • The desired outcome was greater ownership by all field levels and headquarters functions resulting in significant improvement in business processes.
  • Field Merchandise Reporting (web-based application) project lead responsible for the project communication plan and field support after the application live date.
  • Partnered with the field and headquarters teams via conference calls, off-site conferences, focus groups and store visits to gather feedback to identify methods to simplify and streamline reporting, store employee scheduling and business management.
Gap Inc. Outlet Operations/Communications San Francisco, Ca Project Manager Store Operations 06/2001 to 11/2001
  • Responsibilities: store support for technology related issues, development of business cases and projects for new technology and initiatives, development of policies and procedures consistent with Gap Inc.
  • guidelines that support the business and the customer, and act as the field liaison on all store operation issues.
  • Created communication regarding store policies and procedures both for internal and external use.
  • I was maintained three versions of the Store Policy and Procedure Manual as well as the Store Systems Reference Guide.
  • Routinely visited stores, gathered feedback and facilitated store/headquarters focus groups to identify technology, policy and operational needs within the field organization.
Gap Inc. Outlet Operations/Communications Daily Communications San Francisco, Ca Project Manager 01/2000 to 01/2001
  • Responsibilities: store workload management; formatting and editing of all merchandise related and unplanned communication; partnership with executive leadership team on priority communication; facilitation of Cross Divisional Communication team meetings, and divisional project lead for all new communication technology initiatives.
  • Created, reviewed and approved collateral provided to external customers (i.e.
  • flyers, coupons, etc.) and internal print projects (i.e.
  • store training posters, contest materials, etc.).
  • Project lead for StoreNet (an intranet for store management).
  • I participated in JAD sessions, requirements identification, functional and user acceptance testing and deployment support activities.
  • I developed and implemented the marketing/communication plan for the project including weekly communication targeted at store management level and collateral development.
  • Gap Inc.
  • Outlet piloted StoreNet for the corporation, which was then successfully deployed to the entire Gap Inc.
  • store, District Manager and Regional Manager Populations by February 2001.
  • Project lead for the deployment of Outlook Web Access to all store managers and stock supervisors.
  • I participated in JAD sessions, requirements gathering, technical validation, management and approval of change requests, training development, marketing/communication plans and deployment of the software.
  • Gap Inc.
  • Outlet piloted for the entire corporation and the pilot successfully concluded in July 2001.
  • For Fiscal year 2000 I was presented as the President Award Finalist in the category of "Own It, Do It, Done.".
Education
Bachelor of Arts: English Literature 2000 Sonoma State University, Rohnert Park, Ca, USA GPA: Graduated with Honors. English Literature Graduated with Honors.
Member of Alpha Xi Delta
Skills

Root Cause Analysis, Assessment and Remediation
Development and Presentation of executive communication and reports
Process Definition and Optimization
Relationship Management


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Resume Overview

Companies Worked For:

  • Fireman's Fund Insurance Company
  • Gap Inc.
  • Gap Inc. Outlet Operations/Communications
  • Gap Inc. Outlet Operations/Communications Daily Communications

School Attended

  • Sonoma State University

Job Titles Held:

  • Director Operations Strategic Initiatives
  • Director IT Relationship Management
  • Business Systems Manager - Personal Insurance Change Program
  • Business Analyst Specialist
  • Change Management and Customer Adoption Manager- Global Store Technologies Responsibilities:
  • Lead Business Analyst
  • Project Manager
  • Project Manager Store Operations

Degrees

  • Bachelor of Arts : English Literature 2000

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