Proven senior-level leader with Fortune 500 company seeking a position as an Operator with a reputable refiner where my leadership skills can be utilized to create and maintain a safe, productive work environment for a profitable outcome.
Process Improvement Developer
Microsoft Office Proficient
BBA: Business Management (3.2 GPA)2007Texas A&M University - Corpus Christi-
Process TechnologyCurrentDel Mar College-
Currently enrolled in Del Mar College Process Technology Certification program. Classes begin 8/13.
Director - Operations Excellence10/2011 to Current Stripes LLC (Retail Convenience Stores) – Corpus Christi, TX
Promoted to Director of Operations Excellence in October 2011.
Currently manage 8 team members who teach, coach, and train process improvement systems and company standard operating procedures to 560 retail convenient stores across three states.
Enforce all company operating standards including: food safety, store employee and customer safety, maintenance requirements, store cleanliness, marketing, merchandising, and customer service standards.
Work as a collaborative team with all corporate departments to create, update, and execute company standards across 560 retail stores.
Identify any problem/opportunity areas within the organization and develop improved operating processes for these areas.
Communicate routinely with CEO, SVP of Operations, and Division Management on performance of company goals as they relate to Operations Excellence.
Prepare and present operational data quarterly to Senior Management, including President and CEO, and all dept. heads.
Maintain professional working relationships with all store team members, above-store managers, corporate departments, and senior management.
Operations Excellence Specialist05/2009 to 10/2011 Stripes LLC – Corpus Christi, TX
Promoted to Operations Excellence Specialist in May 2009.
Key member of process improvement and operating standards
Responsible for teaching, coaching,
and training process improvement systems and company standards to 90 Store
Managers as well as Area and Division Managers.
Supported and enforced all company standards created to
foster consistencies in operations.
Assisted Director in developing
improved operating processes for key opportunity areas.
Prepared and presented operations
performance data to 90 Store Managers as well as Area and Division Managers
Maintained professional working relationships with all
store team members, above-store managers, corporate
departments, and senior management.
Category Manager/Analyst07/2007 to 05/2009 Stripes LLC – Corpus Christi, TX
Promoted to Category Manager in July 2007.
Directly responsible for managing roughly $26 million in sales annually in 500+ Stripes retail locations across three states.
Routinely implemented and managed company-wide projects through all stages of development for final execution at store-level.
Sourced and managed retail products and negotiated product cost in the best interest of the company.
Worked proactively with Merchandising, Marketing, Price Book, and Accounting teams to organize monthly Merchandising initiatives.
Monitored and analyzed sales weekly for performance versus previous year and budget.
Prepared and presented financial data quarterly to Senior Management, including President and CEO, and all dept. heads.
Maintained close and professional communication with all corporate departments and Senior Management on a routine basis.
Area Manger Trainee05/2006 to 07/2007 Stripes LLC – Corpus Christi, TX
Co-managed a retail store team of 12 employees.
Key responsibilities included but were
not limited to: Maintaining a safe work environment, keying daily paperwork,
creating employee schedules, banking large amounts of cash, inventory control,
up-selling, and maintaining a professional work environment.
Handled all customer concerns and resolved them in a
professional and timely manner.
continuous communication with the corporate office and Division Manager
regarding store conditions and sales trends.
USS Lexington Hull Technician06/2005 to 08/2005 USS Lexington – Corpus Christi, TX
Performed routine preventative maintenance which primarily involved painting and sealing all areas of the ship.
Provided customer service to visitors when needed.
Harsh work environment. Often exposed to extreme heat for extended periods of time while navigating through scaffolding, steep stairways, and working at extreme heights (Summer job between school semesters).
Maintenance Technician05/2000 to 08/2004 Lumberton Independent School District – Lumberton, TX
Worked with maintenance team to conduct preventative
maintenance across all LISD properties.
Developed skills with large and small hand and power
Often had to diagnose and solve maintenance issues while
Assisted with special projects
including HVAC installation/repairs, paint projects, carpentry work, and lawn
Harsh work environment. Often exposed
to extreme heat for extended periods of time (Worked annually each summer
between school semesters).
Cornell University Executive Development Program Graduate - 2013
Dale Carnegie Course Graduate - 2012
Ken Blanchard - Situational Leadership Graduate - 2012
Former Division 1 Student Athlete at TAMU-CC (Baseball)