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Director - Operations Excellence Resume Example

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DIRECTOR - OPERATIONS EXCELLENCE
Professional Summary
Proven senior-level leader with Fortune 500 company seeking a position as an Operator with a reputable refiner where my leadership skills can be utilized to create and maintain a safe, productive work environment for a profitable outcome.
Skills
  • Managerial Experience
  • Effective Communicator
  • Problem Solver
  • Team Player
  • Goal Oriented
  • Process Improvement Developer
  • Analytical
  • Microsoft Office Proficient
Education
BBA: Business Management (3.2 GPA)2007Texas A&M University - Corpus Christi- Corpus Christi, TX
Process TechnologyCurrentDel Mar College- Corpus Christi, TX
  • Currently enrolled in Del Mar College Process Technology Certification program. Classes begin 8/13.
Work History
Director - Operations Excellence10/2011 to Current
Stripes LLC (Retail Convenience Stores) – Corpus Christi, TX
  • Promoted to Director of Operations Excellence in October 2011.
  • Currently manage 8 team members who teach, coach, and train process improvement systems and company standard operating procedures to 560 retail convenient stores across three states.
  • Enforce all company operating standards including: food safety, store employee and customer safety, maintenance requirements, store cleanliness, marketing, merchandising, and customer service standards. 
  • Work as a collaborative team with all corporate departments to create, update, and execute company standards across 560 retail stores.
  • Identify any problem/opportunity areas within the organization and develop improved operating processes for these areas.
  • Communicate routinely with CEO, SVP of Operations, and Division Management on performance of company goals as they relate to Operations Excellence.
  • Prepare and present operational data quarterly to Senior Management, including President and CEO, and all dept. heads.
  • Maintain professional working relationships with all store team members, above-store managers, corporate departments, and senior management. 

Operations Excellence Specialist05/2009 to 10/2011
Stripes LLC – Corpus Christi, TX
  • Promoted to Operations Excellence Specialist in May 2009. 
  • Key member of process improvement and operating standards development team. 
  • Responsible for teaching, coaching, and training process improvement systems and company standards to 90 Store Managers as well as Area and Division Managers.    
  • Supported and enforced all company standards created to foster consistencies in operations. 
  • Assisted Director in developing improved operating processes for key opportunity areas. 
  • Prepared and presented operations performance data to 90 Store Managers as well as Area and Division Managers monthly. 
  • Maintained professional working relationships with all store team members, above-store managers, corporate departments, and senior management.
Category Manager/Analyst07/2007 to 05/2009
Stripes LLC – Corpus Christi, TX
  • Promoted to Category Manager in July 2007.
  • Directly responsible for managing roughly $26 million in sales annually in 500+ Stripes retail locations across three states.
  • Routinely implemented and managed company-wide projects through all stages of development for final execution at store-level. 
  • Sourced and managed retail products and negotiated product cost in the best interest of the company.
  • Worked proactively with Merchandising, Marketing, Price Book, and Accounting teams to organize monthly Merchandising initiatives. 
  • Monitored and analyzed sales weekly for performance versus previous year and budget. 
  • Prepared and presented financial data quarterly to Senior Management, including President and CEO, and all dept. heads.
  • Maintained close and professional communication with all corporate departments and Senior Management on a routine basis. 
Area Manger Trainee05/2006 to 07/2007
Stripes LLC – Corpus Christi, TX
  • Co-managed a retail store team of 12 employees. 
  • Key responsibilities included but were not limited to: Maintaining a safe work environment, keying daily paperwork, creating employee schedules, banking large amounts of cash, inventory control, up-selling, and maintaining a professional work environment. 
  • Handled all customer concerns and resolved them in a professional and timely manner. 
  • Maintained continuous communication with the corporate office and Division Manager regarding store conditions and sales trends.
USS Lexington Hull Technician06/2005 to 08/2005
USS Lexington – Corpus Christi, TX
  • Performed routine preventative maintenance which primarily involved painting and sealing all areas of the ship.
  • Provided customer service to visitors when needed.
  • Harsh work environment. Often exposed to extreme heat for extended periods of time while navigating through scaffolding, steep stairways, and working at extreme heights (Summer job between school semesters).
Maintenance Technician05/2000 to 08/2004
Lumberton Independent School District – Lumberton, TX
  • Worked with maintenance team to conduct preventative maintenance across all LISD properties. 
  •  Developed skills with large and small hand and power tools. 
  • Often had to diagnose and solve maintenance issues while unsupervised. 
  • Assisted with special projects including HVAC installation/repairs, paint projects, carpentry work, and lawn care. 
  • Harsh work environment. Often exposed to extreme heat for extended periods of time (Worked annually each summer between school semesters). 
Accomplishments
  • Cornell University Executive Development Program Graduate - 2013
  • Dale Carnegie Course Graduate - 2012
  • Ken Blanchard - Situational Leadership Graduate - 2012
  • Former Division 1 Student Athlete at TAMU-CC (Baseball)
  • TAMU-CC Scholar Athlete of the Year - 2006


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Resume Overview

Companies Worked For:

  • Stripes LLC (Retail Convenience Stores)
  • Stripes LLC
  • USS Lexington
  • Lumberton Independent School District

School Attended

  • Texas A&M University - Corpus Christi
  • Del Mar College

Job Titles Held:

  • Director - Operations Excellence
  • Operations Excellence Specialist
  • Category Manager/Analyst
  • Area Manger Trainee
  • USS Lexington Hull Technician
  • Maintenance Technician

Degrees

  • BBA : Business Management (3.2 GPA) 2007
    Process Technology Current

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