Director Operations/ Account Manager Resume Example Kabafusion

DIRECTOR OPERATIONS/ ACCOUNT MANAGER

Executive Profile

Program Management (PMO) Project Management Strategic Transformations Lead National / Global Operations Program Launch Program New Business Development/Sales/Account Management Start-Up/Transition / Change Management Continuous Improvement Strategic Partnership Relations Business Process Reengineering Supply Chain Management New Product Development Team Building & Training Core Process Development Budget Tracking/Optimization Risk Assessment Site Acquisition/Wireless Construction Product Management Contract Management Bid & Proposal RFP RFI RFQ Agile Waterfall OEM/Vendor Management Cost Reductions Solution Management Visionary leader bringing over 20 years of experience in establishing operational optimization across diverse industries in both national and international operations. Recognized for talents in strategy development, and global/national program/project management. Devises and implements new programs and initiates successful processes to produce new product /service/ solution with maximum revenue. Diversified background in operations, engineering, program project management, account management and consultancy; distinguished for an entrepreneurial mindset, creative problem solving, cross- functional teams and a bottom-line orientation. Offers innovative solutions to operational challenges for large scale infrastructue implemention for managed services, hardware/software, and leverages decisiveness to implement solutions while minimizing risk and maximizing performance. Expert in transforming strategic plans into tactical initiatives for national and international programs. Self-starter, motivator/coach combining business acumen with analytical depth to align operational efficiencies with corporate goals. Exceptional skills in driving sales targets, product deliverables, time-line/schedules, cost targets, scope of work, account management, and associated processes while building partnerships with key stakeholders/business decision-makers.

Skill Highlights

IESE, Barcelona, Spain
MBE Certification
Georgia Dept. of Transportation

Microsoft Office Suite
Oracle
Visio/Microsoft Project
Automation/Robotics
Building Energy Automation

Professional Experience

Director Operations/ Account Manager
January 2011 to CurrentKabafusion

Built a highly successful management-consulting firm from the ground up, providing strategic and operational solutions that supported clients' performance objectives.
Led engagement planning and project management of a wide variety of endeavors for clients that ranged from a start-up company to Government.
Regularly served as executive to insure successful project implementation.
Served as single point of contact to spearhead the launch of the Haitian Central Government OAVCT vehicle insurance $22.5M program utilizing 25 local subcontractors and 2 OEMs (IBM/Cisco).
Program consisted of 10 projects covered all states in Haiti and estimated to create 5,000 new jobs and revenue stream of $750M/year.
Achieved 20% (6months) schedule improvement for launch date, and 10% or $2.5M equipment and services cost reductions using "Pareto" analysis, BCP concurrent engineering principles, disciplined project/program management, and customized sub-contractor/OEM incentive programs.
Personally analyzed the entire project scope based on dynamic customer requirements and saved additional cost 25% $5.5M by renegotiating prices/ discounts.
Served as the single point of contact Project/Program Manager Consultant for AT&T Mobility ($210 B company) and achieved highest award for two consecutive years (2013, 2014) as best region cycle time.
Award achieved by: Establishing the PMO to facilitate and manage program over 3000 projects associated with AT&T's change control, site acquisition, construction, integration, launch and post-launch program.
Served as Project Manager for over 1000+ 4G,3G, Small Cell DAS/Wi-Fi cell site projects (part of the $10 B nationwide wireless networks upgrade and new site build).
Achieved highest award for two consecutive years (2013, 2014) as best region cycle time by relentlessly driving project plans, master schedules, scope of work, site acquisition (real estate leasing, due diligence, zoning/ permitting, Right-of-Way, pre-construction services, architectural/engineering services), site construction, Integration, launch, internal deployment and client/vendor deployment meetings, and closeout packages.
Achieved 100% customer satisfaction measured by customer feedback for sites launched in categories: initiating, planning and implementation gate process, operations activities (regulatory, installation, integration, deployment/launch and post launch activities), writing procedures and trained subcontractors regarding close outs and payments.
Identified and escalate legal or financial liabilities and ensured vendor payments.

Director of Operations
January 2006 to January 2011Jones Lange Lasalle Inc.

Established this successful consulting business to support small to large sized enterprise and government organizations to achieve their objectives by asking the right questions to translate strategic plans into tactical initiatives.
Provide solutions to optimize operational performance across a broad range of areas, with particular focus on national/regional infrastructure projects.
Served as Program/Project Manager prepared for and chaired the bi-weekly Executive Meeting.
Participation included CFO, COO, Operation and IT Directors.
Achieved 100% on-time network launch based on customer satisfaction report for following programs: Denver Market: 4G WiMAX Alvarian/Open Range Microwave capacity for nation-wide build-out of 2300+ projects.
Regional Markets (Washington DC, States of NY, CT, NJ and PA) - Adding/expanding IuB links for existing 3G Network Capacity upgrade for over 1000 projects, including ETTCS, FTTC.
Arris nationwide market analysis pico cell, Femto cell, microcell) for cable operators.
Responded to bids and created proactive proposals for client.
Client achieved several $M (undisclosed) business from Comcast and Time-Warner.
Nationwide Pre -WiMax and microwave network build-out for 1300+ projects.
South East Region: Software / hardware voicemail implementation (over 50+ Cingular projects.

Sr. VP
January 2003 to January 2006

MHOP Networks Built a highly successful firm from the ground up, providing prepaid calling cards Served as VP leading the development and implementation of nationwide $2M telecom project that achieve $5M in sales Served as VP of Operations, Sales/ Account Management to recruit and train distributors/channel partners for prepaid calling card product and services.
Managed distributor/channel partner inventory for $5 M in volume quota and made joint sales calls.
Served as Scrum Master and product owner working with the development and testing teams.
Achieved 90% customer satisfaction for card services based on repeat customers.
Left MHOP Networks to create startup - Affinity Inc.

Director
September 1995 to January 2002Nbc Universal

Global Wireless/Wireline Eqpt and Managed Services Offers.
Dir.
Product Mgt.
Built an impressive record of achievement for strategic accounts in international market.
Formulated North America, Europe and Far East proactive proposal offers and responded to RFI/RFP/RFQ.
Spearheaded corporate effort to market UMTS and CDMA wireless solutions China, UK, Italy, France, and Spain.
Achievement included part of the $3 Billion in sales from proactive offers for new UMTS equipment and new managed services over 3 years.
Proactive offers based on providing new or enhanced features/applications/capabilities/network upgrade to new/existing customers.
Personally generated wireless offers proposals resulting in signed contracts over $100 Million which allowed continued membership in the "Million Dollar Club".
As Product Manager Director, led the Cost Reduction program that yielded $650M over 2 years for landline/wireless network infrastructure equipment and managed services.
Personally re-negation SLM contracts, process improvements and managed designers to deliver alternative designs, Received several awards.
Approved wireless/landline offers and cost reduction generated by 50 direct reports world-wide.
Personally trained Chinese for China manufacturing operation USA Design-Technology transfer.
Currently China has world-class operation..

Education

Master of Business Administration : General Management/Operations /MarketingBenedictine UniversityGeneral Management/Operations /Marketing

Masters : Electrical EngineeringIllinois Institute of technologyElectrical Engineering Bachelors Electrical Engineering

Skills

3G, Account Management, Automation, Bachelors, bi, cable, Central Government, Chinese, Cisco, hardware, Consultant, consulting, contracts, Cost Reduction, Client, clients, customer satisfaction, DAS, DC, driving, due diligence, Electrical Engineering, features, financial, focus, Government, IBM, insurance, inventory, Leadership Development, legal, Director, management-consulting, market analysis, Market, meetings, Microsoft Office Suite, Microsoft Project, Microwave, enterprise, Network, Networks, Oracle, permitting, Product Manager, Product Mgt, program management, project management, project plans, proposals, proposal, real estate, RFI, RFP, Robotics, Sales, Scrum, strategic, strategic plans, telecom, Transportation, UMTS, upgrade, Visio

Resume Overview

School Attended

Benedictine University
Illinois Institute of technology

Job Titles Held:

Director Operations/ Account Manager
Director of Operations
Sr. VP
Director

Degrees

Master of Business Administration : General Management/Operations /Marketing
Masters : Electrical Engineering

Director Operations/ Account Manager Resume Example

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