director of western warehouse operations resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
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Professional Summary

Supply Chain professional with 14 years of management experience, including 7 years of multi-site Director experience. An excellent reputation for building and developing teams with a customer driven focus, and managing high impact projects. Key areas of experience include: project management, engagement, process development, KPI improvement, and budget reduction.

  • Lean Six Sigma Black Belt
  • Project Management
  • Team Building and Mentorship
  • ISO 9001 Process Development
  • OSHA Certified Forklift Trainer & OSHA 10 Hour
  • Super User and trainer for AS400, Mapics, and Varsity ShipSoft
  • Microsoft Outlook, Project, Word, Power BI, SharePoint, and Excel
  • P&L labor savings in excess of $1M over the course of three years through Kaizen and Continuous Improvement initiatives
  • Project leader on 15+ warehouse relocations and expansions
  • Project leader on three horizontal acquisitions that included the consolidation of 15+ warehouses
  • Team leader on a cross-functional Kaizen event that reduced Retail and eCommerce compliance fines by 70% in year one
  • Team leader on a cross-functional Kaizen event that reduced parcel processing direct labor by 15% in year one
  • Negotiated Powered Industrial Equipment and vehicle fleet contracts in excess of $3M
  • Negotiated racking and dock equipment bids in excess of $3M
  • Increased associate engagement scores by 15% over three years with a key concentration in the areas of team work, alignment, job quality, communication, and rewards
Work History
Director of Western Warehouse Operations, 12/2012 - Current
Curbell Inc Houston, TX,

Multi-site management responsibilities for up to 10 Regional Warehouses. Direct reports have included up to 10 Warehouse Managers, 10 Customer Service Representatives, 10 Delivery Drivers, and 200+ indirect warehouse reports.

  • Program oversight for 3PL warehouses, VMI programs, and customer consignment warehouses
  • Full P&L development and responsibility for all managed cost centers
  • Distribution project manager for high impact projects which includes acquisitions, integrations, and expansions
  • Distribution lead for ERP, WMS, and TMS programming enhancements
  • Team leader for multiple Distribution Kaizen events, and cross-functional continuous improvement projects
  • Cross-functional project owner for Retail and eCommerce customer compliance and fine reduction initiatives
  • Super user and trainer for ERP, WMS, and TMS systems
  • Coordinated annual physical inventories for Regional Warehouses, VMI, and customer consignment inventory programs
  • Reduced budgetary spend by consolidating and leveraging national service and supply vendors
  • Negotiated high dollar contracts for powered industrial equipment, delivery vehicles, and warehouse equipment
  • Successfully integrated and consolidated distribution teams and warehouses for three acquired companies
  • Optimized local route truck delivery programs for five Regional Warehouses that increased delivery service and capacity
  • Increased associate engagement scores by 15% over the course of three years over all managed cost centers
Regional Warehouse Manager, 07/2012 - 12/2012
Compass Group Usa Inc South Bend, IN,

Responsible for managing all warehouse functions for a 70,000 sq ft multi-shift Regional Warehouse. The warehouse consisted of 8-10 Warehouse Associates, and 3 Customer Service Representatives.

  • Optimized warehouse racking layout and RF picking logic
  • Planned and executed a local warehouse relocation
  • Negotiated terms with local 3PL warehouses
  • Negotiated west coast leasing programs for powered industrial equipment
  • Team member on LTL carrier and parcel carrier RFQ's
  • Project Manager for a new warehouse expansion in Edmonton, AB
  • Super user and company trainer for ERP, WMS, and TMS systems
  • Consolidated west coast Customer Service teams from six representatives to three utilizing a hub system
Director of Operations & Catering, 10/2011 - 07/2012
Curbell Inc Phoenix, AZ,

Responsible for managing 55 store locations in the Las Vegas and Southern Nevada region. Management oversight for 5 District Managers, and 500+ indirect employees.

  • Reorganized DM district territories to have greater coverage over higher revenue locations
  • Standardized targeted reporting metrics for weekly DM team meetings
  • Generated $350k in new revenue during the first five months of implementing a new catering program for local tour companies
  • Implemented a catering pricing structure based on volume spend
  • Project lead for an online ordering system for catering program customers
  • Reduced non-compliance issues and customer complaints for all 55 store locations
Regional Warehouse Manager, 04/2006 - 10/2011
CURT Manufacturing LLC City, STATE,

Responsible for managing all warehouse functions for a 55,000 sq ft multi-shift Regional Warehouse. The warehouse consisted of 10-12 Warehouse Associates, 3 Customer Service Representatives, and 3 Delivery Drivers.

  • Managed 350% regional sales growth over 5 years
  • Created and managed KPI's for Distribution, Customer Service, and Delivery Drivers
  • Created and implemented ISO 9001 work instructions across the entire distribution network
  • Planned and executed five warehouse relocations and two warehouse startups
  • Super user and trainer for two ERP and RF integrations
  • Reduced corrugate and supply spend across the network by consolidating vendors, and leveraging national pricing and discounts
  • Five time CURT warehouse of the year award winner
Bachelor of Arts: History, Expected in 11/2005
Ohio University - Athens, OH
Status -
Certifications & Affiliations
  • Six Sigma Black Belt
  • Member of Warehouse Education and Research Council

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Resume Overview

School Attended

  • Ohio University

Job Titles Held:

  • Director of Western Warehouse Operations
  • Regional Warehouse Manager
  • Director of Operations & Catering
  • Regional Warehouse Manager


  • Bachelor of Arts

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