Director of Student Services Resume Example
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KerryConboy
Summary
Results driven director of outreach with over 15 years of diverse recruitment and community outreach experience at the university level. Inspiring, innovative leader with practiced success using technology to upgrade admissions to contemporary levels to attract new generation of students. Dedicated to exceeding institution's goals and diversity standards within budget and timeline. Experience in building relationships with secondary and post-secondary academic institutions, businesses, hospitals. military bases, government agencies, and community organizations.
Skills
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Experience
Director of Community Outreach and Development | 09/0202 - CurrentLighthouse Academies - North Little Rock , AR
- Collaborate with campus president, along with university administration, marketing, admissions and academic affairs leadership, to create, implement and monitor a multi year outreach plan aligned with the strategic initiative for "Strategic Alignment and Growth" through community outreach resulting in meeting new student enrollment goals directly or indirectly through admission representatives.
- Cultivate and maintain relationships with new and target markets, including but not limited to secondary and post secondary academic institutions, businesses, hospitals, miliary bases, government agencies, and community organizations that results in awareness, partnerships and agreements.
- Frequently and urgently partner with admissions representatives, academic program directors and faculty to participate in ongoing inquiry and application producing activities, such as local and regional information meetings, college fairs, classroom presentations, career days, and the development of articulation agreements and targeted grants.
- Schedule and conduct visits with appropriate businesses, organizations and community partners. Maintain a future calendar, recoded daily, and meet production goals.
- Analyze ROI from events and report results to campus leaders, admissions and director of marketing; identify new opportunities for enrollment growth.
- Improve awareness and reputation for the university, including the history, academic programs and market differentiations.
- Plans, organizes, and executes on-campus visits to generate interest in programs and drives campus visits, inquiries and agreements.
- Works closely with the admissions and academic teams to constantly improve the quality of prospective students and enrollment conversion.
- Communicates needs in the local market to campus and academic leaders to vision and implement new programs and partnerships such as corporate training seminars, certifications, diploma and or short-term programs.
Director of Student Services | 08/2017 - 09/2021University Of Houston - Houston , TX
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
- Coordinated with marketing team to publish accurate program information on website and other marketing materials.
- Maintained a 90% percent placement rate for students and graduates and an 85% placement for infield and related career placement
- Built community partnerships with local companies and also fostered existing relationships
- Coordinate all Leadership Distinction Courses for 200 students
- Orchestrated and maintained active communication system with prospective students, parents and high school and community college counselors and attained enrollment goals.
- Spearheaded new and proven recruitment practices using array of digital media, including web pages and social media to reach and enroll ideal prospective students.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
Assistant Director of Admissions | 08/2016 - 08/2017Jea Senior Living - Riverwalk , IL
- Cultivated partnerships with area organizations and businesses to maintain steady stream of new applicants.
- Developed and implemented comprehensive recruitment and enrollment management strategy and schedule.
- Analyzed and reported on student enrollment data to effectively evaluate admissions and re-enrollment pipelines.
- Recruited over 100 students per year for various degree and certification programs.
- Leveraged university resources by developing and managing annual admissions budget and pinpointed best uses of financial and personnel resources to meet institution objectives.
- Spearheaded new and proven recruitment practices using array of digital media, including web pages and social media to reach and enroll ideal prospective students.
Community Resource Director | 11/2014 - 08/2016Morning Pointe Senior Living - Lenoir City , TN
- Lead the agency corporate cultivation and maintenance of partnerships and sponsorships and raised over $200,000 in corporate partnerships
- Responsible for the volunteer recruitment for all programs consistent with the goals of the program. Increased volunteer base by 150 %
- Implement monthly volunteer appreciations at local restaurants to help with recruitment and retention of volunteers
- Identify and secure support from from mentor rich organizations; including cold calling
- Participate in community fairs and other speaking engagements
- Implement a volunteer and recruitment plan that includes corporate partnerships, collegiate, faith-based, civic and other mentor rich organizations and communities
- Maintain a portfolio of major prospects in Razors Edge and oversee the process of managing relationships with corporate sponsorships and the recruitment of volunteers
- Track and evaluate results of recruitment and outreach efforts; provide monthly and quarterly progress reports for both volunteer and partner recruitment and forecast upcoming efforts
Community Relations Director | 03/2005 - 11/2014Webster University - City , STATE
- Applied dynamic B2B and B2C sales talents toward pronouncing the territory's largest employers as clients and including strategic cold calling, networking and referral techniques and attaining preferred status by marketing the institution against and expansion network of state, local and online learning institutions.
- Developed and implemented comprehensive recruitment and enrollment management strategy.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Direct rapid market development within multiple business sectors to promote university instruction of healthcare, financial services. manufacturing, government and education as well as actively recruiting a diverse range of adults students for master's degree programs
- Responsible for starting cohort at PGT Industries and recruited and enrolled over 25 MBA students and increased revenue by $625,000
- Built and maintained corporate image, brand and identity.
- Responsible for starting a cohort a Edison State College and recruited over 20 students for the Masters of Arts in Mental Health Counseling
- Developed and implemented annual market plan and strategy for graduate programs including print and television, advertising, direct mail campaigns, website optimization, community events and public relations activities.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
Education and Training
Webster University - City | MBA05/2006
University Of South Florida - City | Bachelor of ArtsBusiness Administration, 12/1992
Activities and Honors
- University of South Florida Alumni Association
- Leadership Sarasota Class of 2007
- Dale Carnegie Training Class of 2013
- Big Brothers Big Sisters Mentor
- Past member and membership chair of Florida Public Relations Association
- Member of Lakewood Ranch Business Alliance
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Resume Overview
School Attended
- Webster University
- University Of South Florida
Job Titles Held:
- Director of Community Outreach and Development
- Director of Student Services
- Assistant Director of Admissions
- Community Resource Director
- Community Relations Director
Degrees
- Webster University - City | MBA
University Of South Florida - City | Bachelor of Arts
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