Director Of Student Services Resume Example Company Name

DIRECTOR OF STUDENT SERVICES

Professional Summary

Executive Salon Management with over 33 years of successful experience in Leadership. Recognized consistently for performance excellence and contributions to success in the Beauty industry. Strengths in Development and Management skills backed by training in Cosmetology.

Skills

Student Development
Planning and Coordination
Customer service
Verbal and written communication

Microsoft Office
Leadership
Organization and Time management
Multitasking abilities

Work History

Director of Student Services, 06/2019 to 06/2020
Company Name – City, State

Coordinated outreach events to bring in employers, beauty industry leaders and community at large to support students.
Optimized student educational strategies with clear advice on course choices, progression and career options.
Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
Partnered with senior administration to create cohesive vision, balancing structure and creative expression to drive productive student learning.
Spearheaded training initiatives for teachers by leading classes on topics such as interviewing and business building skills.
Backed up instructors in handling disruptive students and implemented fair protocols to resolve situations.
Implemented consistent uniform policies for male and female students to avoid body shaming and increase compliance.
Helped teachers develop and diversify instructional abilities to better serve students of different ability levels and backgrounds.
Managed assemblies and graduation ceremonies to recognize student achievement.

Salon Market Trainer, 10/2016 to 04/2019
Company Name – City, State

Presented salon training programs to new staff members while assessing talent for performance evaluations.
Leveraged industry trends to deliver up-to-date training.
Delivered training to over 30 staff members, including quality assurance teams while managing employees to maximize performance.
Improved training program effectiveness while monitoring, evaluating and recording initiatives to deliver management feedback for corrective action planning.
Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for salon training.
Partnered with management to conduct individual training needs analysis for required coaching and training.
Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
Trained and mentored 10 new personnel hired to fulfill various roles.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 5% and saving company $2500 in training fees.
Used Kronos Workforce to design training for salon employees and increase company retention and productivity rates 72%.
Monitored day-to-day activities of Type company and employees, noting areas needing improvement and implementing plans for rectification.

Salon Manager, 04/2008 to 10/2016
Company Name – City, State

Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Conferred with customers to assess requirements and recommend specific services.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Organized promotions to boost retail sales, achieving 14% growth in revenue the first year.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Achieved personal sales goals by upselling products to meet individual needs.
Controlled inventory by tracking expenses, purchases and shelf stock.
Consistently received positive feedback from guests on performance reviews.
Maintained organization of salon and cleanliness of each station by conducting weekly inspections.
Grew repeat client base by 28% through effective marketing and customer service.
Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Worked to continuously increase salon business through effective sales, service and operations policies.
Scheduled employees to maintain adequate coverage during business hours.
Maintained general appointment calendar and set shift schedules.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Established long-term client relationships, increasing total sales 46% while developing additional opportunities through networking and referrals.
Recruited, trained and supervised by 37 employees in 8 years.
Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
Promoted business through marketing initiatives, including use of social media.
Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Networked at various industry events, including School Career Fairs and Hair Shows to promote business.
Maintained excellent customer service standards to win customer loyalty and retention and build customer base by 32%.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.

Hairstylist, 02/2006 to 04/2008
Company Name – City, State

Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Sanitized and organized station and tools by immersing in Barbicide and Ship Shape.
Increased return customers by 60% through cutting, coloring and styling clients' hair with precision.
Sold and promoted hair care products and tools, helping increase salon revenues by 17%.
Completed safety training and certifications.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Created memorable customer experiences by including special services such as head and neck massages during appointments.
Resolved guest complaints about service or style.
Consistently received positive performance reviews from guests.
Processed payments by entering sales in register.
Suggested treatments and styles to suit customers' appearance and desired look.
Counted and documented opening and closing cash amounts daily.
Used scissors, trimmers, clippers, razors and brushes on over 20 customers daily with 100% customer satisfaction rate.
Trained salon staff in traditional and innovative haircutting techniques and salon management.

Education

Diploma: General Studies, 06/1987
Morristown East High School - City, State

Certifications

Licensed Master Cosmetologist - 03/31/2006 -03/31/2022

Resume Overview

School Attended

Morristown East High School

Job Titles Held:

Director of Student Services
Salon Market Trainer
Salon Manager
Hairstylist

Degrees

Diploma : General Studies , 06/1987

Director of Student Services Resume Example

Resume Score: 80%

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