Highly Skilled worker committed to professionalism; working under strict deadlines and policies with
attention to detail. Experienced in all facets of management and human resources. Demonstrated ability
to handle HR work in a professional manner. Ability to oversee recruitment efforts and ensure employee
retention. Recognized for being strategic, dynamic, and reliable.
03/2014 to Current
Director of StaffingYes Hotel Staffing － Orlando, FL
Recruited, trained and scheduled more than 200 employees.
Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Developed and enforced company policy and procedures relating to all phases of human resources
Partnered successfully with clients to produce a positive outcome.
06/2009 to 11/2012
Branch ManagerUnited Service Companies － Orlando, FL
Oversaw daily office operations for office sizable staff and supplied overall support to employment challenges
Recruited and scheduled more than 100 employees.
Reduced overhead by taking on more responsibility with creative and
Increased profits by 32% in one year through
restructure of business line.
Established support, and maintain communication with customer at multiple levels to establish
cordial/effective working relationship.
03/2001 to 06/2009
Account Manager/ Staffing CoordinatorUnited Service Companies － Orlando, FL
Developed highly empathetic client relationships
and earned a reputation for exceeding service standard goals.
Met all customer call guidelines including
service levels, handle time and productivity.
Promptly responded to
inquiries and requests from prospective customers.
Bachelor of Arts: MarketingUniversidad Catolica － Pereira, Risaralda, Colombia
Administrative, Customer service, Human Resources, Team building, Leadership, Mentoring, Operations management, Enthusiastic people person, Advanced problem-solving, Great organizational skills
Microsoft Office Suite,Work Records, Fieldglass, American Epay