Director Of Stadium Operations resume example

Responsibilities included assisting new and existing customers in the selection and purchase of wireless products and services.

Performance duties included communication of product and service information, feature functionality, billing procedures and equipment usage to each customer.

Led productivity initiatives to ensure each Wireless Consultant exceeded their sales goals.

Reported to the district manager regarding all store and staff issues.

Supervised a sales force of 18+ sales associates.

Scheduled and led weekly store meetings for all employees.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Conducted store inventories per company timelines.

Performed back office duties including exception reporting, inventory, cash and other administrative duties.

Managed escalated customer service issues from resolution back to origin.

Strong focus on achieving monthly objective for gross activation’s and exceeding target KPIs.

Established and grew partner relationships within the assigned territory.

Distribution points included Local, National and Big Box retailers.

Conducted monthly training classes to new agents to learn all facets of selling wireless postpay products and data services.

Performed location sales calls for the purpose of driving sales and managing the Alltel brand.

Provided coaching opportunity to Owner and Representatives to ensure each customer experience is fully maximized.

Earned Alltel Crest of Excellence Award 2005 - Bahamas

Conducts role-plays and mentors sales associates to ensure offers and/or promotions initiated by accounts/company are flawlessly executed. 

Customizes and delivers training to fit the needs of each retailer. 

Manages the roll- out of company programs, tools and training.

Analyzes business reports for trending and communicates findings to local retailers.

Serves as a liaison between the retail store and company to identify and resolve issues.

Serves as a point of escalation for customer issues requiring higher-level attention than Customer Service can provide.

Ensures timely and appropriate resolution of all customer issues.

Plans and participates in events to build and strengthen the relationship with dealers.

Develops sales and training objectives for each dealer.

Earned AT&T Summit Award 2015 - Miami

Finished 2015 with #5 rank company-wide.  Top 1%.