director of sales manager support resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in management support and employee relations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Deployment Management
  • Sales Program Coordination
  • Customer Complaint Resolution
  • Networking Events
  • Constructive Feedback
  • Marketing Strategy Development
  • Territory Management
  • Team Recruiting and Onboarding
  • Salesforce Software
  • Employee Retention
Work History
01/2020 to 09/2022 Director of Sales Manager Support Freight Runners Express | Milwaukee, WI,
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
  • Managed and motivated sales team to increase revenue quarterly.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Monitored sales team performance, analyzed sales data and reported information to upper management.
  • Encouraged cross-selling of additional products and services through relationship-building and understanding of customer needs.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Identified opportunities for growth within new territories and collaborated with sales teams to reach sales goal.
  • Held one-on-one meetings with territory managers to identify selling hurdles and offered insight into best remedy.
01/2017 to 01/2020 Director of Training ADT Solar | City, STATE,
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Assessed skill gaps for employees in training department and developed training courses to meet identified needs.
  • Delivered new employee onboarding and training sessions via Lessonly (LMS platform).
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Managed new employee orientation training process for more than 500 employees each year.
  • Directed training programs and development paths for managers and supervisors.
  • Created in-depth training manual for sales managers , sales reps and contact center agents.
  • Applied adult learning and performance expertise to all learning material.
  • Trained hundreds of new sales representatives on sales strategies and processes to increase sales.
  • Conducted training courses and prepared videos for long-term use.
  • Researched and obtained relevant course materials to achieve training objectives.
04/2015 to 01/2017 Sales Manager Fleur-de-lis Brokers | City, STATE,
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Supervised sales team to deliver smooth sales processes for customers.
  • Developed and implemented comprehensive salesperson training program.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
06/2008 to 05/2015 Life and Health Insurance Broker Merchant Service Gulf Coast | City, STATE,
  • Maintained high standards of customer service by building relationships with clients.
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Obtained underwriting approval by completing application for coverage.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Met with customers to provide information about available products and policies.
10/2007 to 02/2009 ISO Owner Company Name | City, State,
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Aligned branding initiatives and sales strategies with client goals.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked with customers to understand needs and provide excellent service
  • Increased customer satisfaction by resolving issues
Expected in to to | Education Louisiana State University and A&M College, Baton Rouge, LA GPA:
Expected in to to High School Diploma | Ursuline Academy, New Orleans, LA, GPA:

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Resume Overview

School Attended

  • Louisiana State University and A&M College
  • Ursuline Academy

Job Titles Held:

  • Director of Sales Manager Support
  • Director of Training
  • Sales Manager
  • Life and Health Insurance Broker
  • ISO Owner


  • High School Diploma

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