Responsive team leader with strong sales and service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Talented customer service and team leader offering over 20 years of success in sales and service environments.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Sales leadership and training
Social media marketing
Channel development
Supplier sourcing
Creating marketing plans
Driving business growth
Leadership development
Customer outreach
MS Office
First Aid/CPR
Problem resolution
Communications
Customer service
Supervision
Team management
Relationship development
Business operations
Team building
Organization
Administrative support
Planning and coordination
Experience
Director of Sales, 10/2010 - Current Sage Hospitality Resources, Llp – New Orleans, LA,
Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
Increased business revenue through proactive management of relationships and sales strategies.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Checked inventory system to locate items at other stores, improving sales rates 150%.
Hired, trained, supervised and motivated team of 8 retail professionals to provide knowledgeable and fast service to every guest.
Processed credit card payments and counted back change and currency with 100% accuracy rate.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Delegated tasks to specific employees based on individual knowledge and strengths.
Taught staff how to handle difficult situations with calm and professionalism.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Customer Service Supervisor, 03/2003 - 10/2008 Lincare – Charlottesville, VA,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Quickly responded to customers both online and in person to improve company customer service ratings.
Reviewed customer interactions and activity reports to identify and address concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Coordinated work of 20 employees by offering clear direction and motivational leadership.
Delivered continuous training to associates to maximize performance and customer relations skills.
Maintained knowledge of company products and services to effectively resolve complaints and concerns.
Answered customer requests with friendly, knowledgeable service and support.
Drove customer escalations to resolution by engaging directly with customers.
Interfaced with various departments, including Sales and Funding and communicated effectively using active listening, open-ended questioning and appropriate response skills.
Evaluated employee job performance and motivated staff to improve productivity.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
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