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director of sales and operations resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Revenue-focused Regional Director with a proven fourteen year record of cumulative experience building sales strategies with interdisciplinary teams. Product marketing perfectionist motivated by brand health directed at audience satisfaction utilizing employee engagement and growth strategies. Worked directly with C-Suite level executives to develop and implement effective sales and growth strategies. Highly analytical, driven and proactive building and leveraging tools to catapult teams to ever-high levels of sales success. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Skills
  • Financial records analysis
  • Complex project negotiations
  • Recruiting, hiring, and coaching
  • Sales tracking using Salesforce, PowerBI, and Excel
  • Leveraged Microsoft Teams and Outlook for internal and external communications
  • Multidisciplinary team leadership
  • Product knowledge
  • Active listening
  • Brand-building strategies
  • Sales territory growth
  • Compelling leadership skills
  • Profit and revenue-generating strategies
  • Sales process
  • Consultative and relationship selling
  • Cross-cultural sales background
  • Key account development
  • Sales pitch development
  • Social media savvy
  • Rapport and relationship building
  • Excellent written and verbal communication skills
  • Goal setting and achieving
  • Time management
  • Strategic thinking
  • Market intelligence
  • Promotional sales events
  • Sales process engineering
  • Lead generation
  • Market and competitive analysis
Experience
08/2018 to Current
Director of Sales and Operations Eatel Baton Rouge, LA,
  • Lead sales leadership team to identify improvement opportunities and facilitate successful solutions.
  • Prepared managers, employees, and locations for backoffice operations audits by analyzing marketing and inventory reports.
  • Developed and managed project plans, coordinated resources and monitored performance to track progress against expectations.
  • Optimized sales effectiveness by leveraging data analytics to improve strategies, coverage models and sales team configurations.
  • Established high sales goals and effective strategies that directly contributed to increased growth in sales and profitability.
  • Cultivated strong professional relationships with national and local suppliers and key clients to drive long-term business development.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Evaluated employee progress and compliance while identifying key areas for additional coaching by monitoring daily performance.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Spearheaded sales meetings with staff, division president, closing coordinators and construction managers to share best practices for process improvements.
  • Actualized strategies to continuously improve customer service, company or brand visibility.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion new and recognized brands.
  • Mentored and internally promoted successful company sales and account management staff into qualified leadership positions to drive company and individual growth of employees.
  • Implemented creative sales and marketing strategies to lead sales team with reaching targets.
  • Contacted customer escalationss via phone and email to explore connections, offer services and cement relationships.
  • Organized, planned, and executed regional sales summits.
  • Extended corporate philanthropy arm generating grants for nonprofits of over $100,000.
05/2015 to 07/2018
Project Operations Director Ghx Various Field Cities, CA,
  • Planned and implemented strategies to increase funding through various approaches.
  • Oversaw staff, financials and key performance indicators to manage business operations.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Developed department performance goals and methods for achieving milestones.
  • Built strong community referral network.
  • Negotiated vendor pricing to save equipment and supplies costs.
  • Prepared annual budgets for business.
  • Created company's mission and vision statements to motivate employees.
  • Generated reports to provide data for corrective actions and improvements.
  • Collaborated with technical directors and crew members to organize schedules by factoring in production requirements and materials availability.
  • Studied scripts to assess creative direction and resource requirements for successful production.
  • Recruited, trained and managed volunteers.
  • Cultivated and maintained positive relationships with employees and vendor partners.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Oriented, trained, and directed staff to achieve objectives.
04/2009 to 03/2015
Strategic Account Manager Access Medical Rehab City, STATE,
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Spearheaded growth initiatives to improve operational standards.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Oversaw store merchandising, brand exposure and product availability.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Restructured frameworks, hired optimal staff and enhanced training programs.
  • Participated in regional trade shows.
04/2003 to 03/2009
Director of Business Development Controlled Contamination Services City, STATE,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Developed and implemented new sales strategies to update product lines.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Partnered with marketing team to align sales strategy with brand messaging across communication channels.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Tracked monthly sales to generate reports for business development planning.
  • Implemented CRM strategy to automate leads management.
Education
Expected in 10/2019 to to
Computer Programming Certificate: MATLAB
Vanderbilt University - Nashville, TN,
GPA:
Expected in 07/2016 to to
Executive Certificate: Healthcare Facilities Planning And Design
Cornell University - Ithaca, NY
GPA:
Expected in to to
Business of Science Studies: Business Communications
Colorado State University - Fort Collins, CO
GPA:

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Resume Overview

School Attended

  • Vanderbilt University
  • Cornell University
  • Colorado State University

Job Titles Held:

  • Director of Sales and Operations
  • Project Operations Director
  • Strategic Account Manager
  • Director of Business Development

Degrees

  • Computer Programming Certificate
  • Executive Certificate
  • Business of Science Studies

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