Director Of Sales And Operations resume example

Acquired BOTF, LLC May 2021.

• Directly oversaw 23 studios (~220 employees) across Virginia, Kansas and Pennsylvania.
• Average monthly revenue of the market exceeded ~1.8 million.
• Focused on employee retention during the acquisition of BOTF, LLC to Honors Holdings, LLC.
• Coordinated scheduling for all 23 studios during this transition.
• Managed payroll for temporary, hourly, and salaried employees across all locations.
• Audited schedules for all locations using Paylocity software to ensure that payroll costs were kept within company limits.
• Conducted Core Business Reviews for all locations on a quarterly basis.
• Maintained daily communication with all 23 Studio Managers.
• Maintained and distributed KPI reports and direction to the team on daily basis (revenue, sales, closing percentage, retention, attrition, etc.).
• Visited approximately 10-15 locations weekly to audit and perfect the daily operations, sales and training processes with staff.
• Recruited, planned and executed multiple and one-on-one and group interviews.
• Conducted virtual training and distance learning methods, eLearning, classroom-led training, and on-the-job training/mentoring.
• Generated leads through referrals, tabling, business to business partnerships, and other guerrilla marketing methods.
• Responsible for recruiting, orienting, training, assigning, scheduling and coaching employees.
• Managed disciplinary actions involving all studio employees with the assistance of the Human Resources Department.
• Responsible for 30 day, 90 day and annual staff performance reviews.
• Improved morale and management communication by creating employee recognition and rewards programs.

• Directly oversaw 12 studios (~120 employees) across Virginia, Kansas, Pennsylvania and New York.
• Personally oversaw nine studio pre-sales (all over 500 new members joins prior to opening), and facilitated nine studio launch trainings and launch openings.
• Conduct virtual training and distance learning methods, eLearning, classroom-led training, and on-the-job training/mentoring.
• Managed payroll for temporary, hourly, and salaried employees across all locations.
• Audited schedules for all locations using Paychex software to ensure that payroll costs were kept within company limits.
• Conducted Core Business Reviews for all locations on a quarterly basis.
• Maintained daily communication with all 12 Studio Managers.
• Maintained and distributed KPI reports and direction to the team on daily basis (revenue, sales, closing percentage, retention, attrition, etc.).
• Created highly effective post-COVID sales procedures that significantly impacted studio revenue and overall success following the pandemic.
• Generated leads through referrals, tabling, business to business partnerships, and other guerrilla marketing methods.
• Aid ownership throughout the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Facilitate pre-sale training, new studio launch training, and continuing education for BOTF, LLC studios.
• Administered monthly performance audits and areas of opportunity to better provide studios with increased revenue, member quantity and quality of service.
• Managed disciplinary actions involving all OTF studio employees with the assistance of the Human Resources Department.
• Provide effective decision-making regarding customer service issues.
• Run and analyze weekly and monthly performance reports to ownership and management teams.
• Responsible for 30 day, 90 day and annual staff performance reviews.
• Improved morale and management communication by creating employee recognition and rewards programs.

• Executed Studio Manager responsibilities across two studios. Responsibilities outlined under Studio Manager experience below.

• Executed Studio Managers roles and responsibilities, outlined in Studio Manager description below.

• Managed, monitored, coached/developed and evaluated the performance of all staff
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Coordinated initial and ongoing sales drivers (pre-sale events, studio events, outreach)
• Monitored the recruiting, hiring, training and scheduling of all studio staff
• Modeled both studios activities through self-involvement (leading by example)
• Trained and mentored subordinates for ongoing success and future growth
• Properly empowered, monitored and evaluated specifically assigned responsibilities of sales team
• Managed disciplinary actions involving studio employees
• Reviewed employee performance every month and delivered constructive feedback to improve areas of opportunity.