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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Results-driven management professional with nearly six years of experience in sales and operations, multi-team management, creating operationalized systems, and team building. Track record of improving operational stability, efficiency and profitability. Highly driven and successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members.

Skills
  • Team Leadership
  • Consultative Sales Strategies
  • Staff Management
  • Operations and Sales Management
  • Mergers and Acquisitions Knowledge
  • Excellent Communication Skills
  • Employee Training
  • Compelling Leadership Skills
Experience
04/2022 to Current
Regional Area Representative Shutterfly, Inc. Jonesboro, GA,
  • Observes both franchisee and Honors Holdings locations in GA, TN, SC, NV, WA, OR (~150 studios) for brand compliance, performance, sales, and marketing successes.
    • Facilitates pre-sale training, studio launches and open studio trainings for all opening studios within these regions.
    • Complete quarterly regional continuity assessments (RCA) in designated region(s).
  • Acts as liaison between franchisees and Orangetheory Fitness Corporate to maintain brand compliance and consistency within their respective regions.
    • Facilitate regional quarterly meetings for Managers to communicate regional
    and company initiatives as well as assist with studio goal setting, development of team and
    on-going training.
    • Delivers quarterly regional training/workshops for education, support and on-going development of studio teams.
    • Supports teams with lead generation and other areas that will help improve the growth of the studio in the local community and throughout the OTF network.
    • Communicates job expectations by planning, monitoring, appraising, and reviewing employee performance within the realms of their job contributions.
    • Works directly with CAO of Honors Holdings to ensure outstanding operational consistency in all of our Honors Holdings and Franchisee locations.
05/2021 to 04/2022
Regional Sales and Operations Manager Orangetheory Fitness - BOTF, LLC City, STATE,

Acquired BOTF, LLC May 2021.

  • Directly oversaw 23 studios (~220 employees) across Virginia, Kansas and Pennsylvania.
  • Average monthly revenue of the market exceeded ~1.8 million.
  • Focused on employee retention during the acquisition of BOTF, LLC to Honors Holdings, LLC.
  • Coordinated scheduling for all 23 studios during this transition.
  • Managed payroll for temporary, hourly, and salaried employees across all locations.
  • Audited schedules for all locations using Paylocity software to ensure that payroll costs were kept within company limits.
  • Conducted Core Business Reviews for all locations on a quarterly basis.
  • Maintained daily communication with all 23 Studio Managers.
  • Maintained and distributed KPI reports and direction to the team on daily basis (revenue, sales, closing percentage, retention, attrition, etc.).
  • Visited approximately 10-15 locations weekly to audit and perfect the daily operations, sales and training processes with staff.
  • Recruited, planned and executed multiple and one-on-one and group interviews.
  • Conducted virtual training and distance learning methods, eLearning, classroom-led training, and on-the-job training/mentoring.
  • Generated leads through referrals, tabling, business to business partnerships, and other guerrilla marketing methods.
  • Responsible for recruiting, orienting, training, assigning, scheduling and coaching employees.
  • Managed disciplinary actions involving all studio employees with the assistance of the Human Resources Department.
  • Responsible for 30 day, 90 day and annual staff performance reviews.
  • Improved morale and management communication by creating employee recognition and rewards programs.
05/2019 to 05/2021
Director of Sales and Operations Orangetheory Fitness - BOTF, LLC City, STATE,
  • Directly oversaw 12 studios (~120 employees) across Virginia, Kansas, Pennsylvania and New York.
  • Personally oversaw nine studio pre-sales (all over 500 new members joins prior to opening), and facilitated nine studio launch trainings and launch openings.
  • Conduct virtual training and distance learning methods, eLearning, classroom-led training, and on-the-job training/mentoring.
  • Managed payroll for temporary, hourly, and salaried employees across all locations.
  • Audited schedules for all locations using Paychex software to ensure that payroll costs were kept within company limits.
  • Conducted Core Business Reviews for all locations on a quarterly basis.
  • Maintained daily communication with all 12 Studio Managers.
  • Maintained and distributed KPI reports and direction to the team on daily basis (revenue, sales, closing percentage, retention, attrition, etc.).
  • Created highly effective post-COVID sales procedures that significantly impacted studio revenue and overall success following the pandemic.
  • Generated leads through referrals, tabling, business to business partnerships, and other guerrilla marketing methods.
  • Aid ownership throughout the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Facilitate pre-sale training, new studio launch training, and continuing education for BOTF, LLC studios.
  • Administered monthly performance audits and areas of opportunity to better provide studios with increased revenue, member quantity and quality of service.
  • Managed disciplinary actions involving all OTF studio employees with the assistance of the Human Resources Department.
  • Provide effective decision-making regarding customer service issues.
  • Run and analyze weekly and monthly performance reports to ownership and management teams.
  • Responsible for 30 day, 90 day and annual staff performance reviews.
  • Improved morale and management communication by creating employee recognition and rewards programs.
10/2018 to 05/2019
Multi Unit Studio Manager Orangetheory Fitness - BOTF, LLC City, STATE,
  • Executed Studio Manager responsibilities across two studios. Responsibilities outlined under Studio Manager experience below.
01/2018 to 10/2018
Studio Manager / Head Coach Orangetheory Fitness - BOTF, LLC City, STATE,
  • Executed Studio Managers roles and responsibilities, outlined in Studio Manager description below.
07/2017 to 01/2018
Studio Manager / Coach Georgia Department Of Natural Resources City, STATE,
  • Managed, monitored, coached/developed and evaluated the performance of all staff
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Coordinated initial and ongoing sales drivers (pre-sale events, studio events, outreach)
  • Monitored the recruiting, hiring, training and scheduling of all studio staff
  • Modeled both studios activities through self-involvement (leading by example)
  • Trained and mentored subordinates for ongoing success and future growth
  • Properly empowered, monitored and evaluated specifically assigned responsibilities of sales team
  • Managed disciplinary actions involving studio employees
  • Reviewed employee performance every month and delivered constructive feedback to improve areas of opportunity.
Education
Expected in 05/2016
Bachelor of Science: Ecology
SUNY College At Plattsburgh - Plattsburgh, NY
GPA:
Accomplishments
  • Personally led 6 pre-sales, one being over 1,100+ joins.
  • Successfully facilitated over 10 studio launch trainings.
  • Had regional ownership of a 13 studio acquisition in VA/DC.
  • Regionally certified for Sales and Operations at The Grove in both 2019 and 2022.
  • Oversaw a $2 Million and $1.5 million generating studio
  • Promoted to Director of Sales and Operations due to excellent leadership skills and outstanding sales performance.
  • Led several markets to achieve the lowest Percent Member Loss in the nation following COVID-19, earning recognition from upper management and recognition on a global scale with Orangetheory Fitness.
  • Used the Orangetheory platform to raise over $25,000 for local charities.

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Resume Overview

School Attended

  • SUNY College At Plattsburgh

Job Titles Held:

  • Regional Area Representative
  • Regional Sales and Operations Manager
  • Director of Sales and Operations
  • Multi Unit Studio Manager
  • Studio Manager / Head Coach
  • Studio Manager / Coach

Degrees

  • Bachelor of Science

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