Director Of Sales And Operations Resume Example Company Name

DIRECTOR OF SALES AND OPERATIONS

Summary

Results-driven management professional with four years of experience in sales and operations, multi-team management, organizational development and team building. Track record of improving operational stability, efficiency and profitability. Highly driven and successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members

Skills

Team Leadership
Problem Resolution
Relationship Development
Staff Management
Operations Management

Mergers and Acquisitions Knowledge
Excellent Communication Skills
Sales Management
Employee Training
Compelling Leadership Skills

Experience

Director of Sales and Operations | 05/2019 to Current
Company Name - City, State

Directly oversee 12 studios (~120 employees) across Virginia, Kansas, Pennsylvania and New York.
Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conduct virtual training and distance learning methods, eLearning, classroom-led training, and on-the-job training/mentoring
Define business requirements, data models and report structures to enhance organizational efficiencies.
Aid ownership throughout the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Uphold the entire ownership group for brand compliance, performance, sales and marketing successes.
Facilitate pre-sale training, new studio launch training, and continuing education for BOTF, LLC studios
Administer monthly performance audits and areas of opportunity to better provide studios with increased revenue, member quantity and quality of service.
Responsible for recruiting, orienting, training, assigning, scheduling and coaching employees
Manage disciplinary actions involving all OTF studio employees with the assistance of the Human Resources Department.
Responsible for overseeing the sales process and systems with all staff.
Provide effective decision-making regarding customer service issues.
Run and analyze weekly and monthly performance reports to ownership and management teams.
Responsible for 30 day, 90 day and annual staff performance reviews.
Improved morale and management communication by creating employee recognition and rewards programs.

Dual Studio Manager | 10/2018 to 05/2019
Company Name - City, State

Executed Studio Manager responsibilities across two studios. Responsibilities outlined under Studio Manager experience below.

Studio Manager / Head Coach | 01/2018 to 10/2018
Company Name - City, State

Executed Studio Managers roles and responsibilities, outlined in Studio Manager description below.

Studio Manager / Coach | 07/2017 to 01/2018
Company Name - City, State

Managed, monitored, coached/developed and evaluated the performance of all staff
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Coordinated initial and ongoing sales drivers (pre-sale events, studio events, outreach)
Monitored the recruiting, hiring, training and scheduling of all studio staff
Modeled both studios activities through self-involvement (leading by example)
Trained and mentored subordinates for ongoing success and future growth
Properly empowered, monitored and evaluated specifically assigned responsibilities of sales team
Managed disciplinary actions involving studio employees
Reviewed employee performance every month and delivered constructive feedback to improve areas of opportunity.

Invasive Species Intern | 09/2016 to 11/2016
Company Name - City, State

Assisted the Cooperative Invasive Species Management Area an alliance of state, federal, and non-profit agencies that manage natural resources in the 11 coastal counties of Georgia
Worked closely with the divisions of the Department of Natural Resources to carry out invasive species management work
Became familiar with countless invasive species and their specific management practices
Conducted inventories on sea turtle nests to determine success rates of hatchling
Visited research plots to collect data on sea level rise and its effects on coastal Georgia
Used Microsoft Excel to enter data from previous research projects
Lived on remote islands for weeks at a time to carry out field work
Volunteered at events such as CoastFest, an educational festival geared towards informing the community about coastal ecology

Education

SUNY College At Plattsburgh - City, State

Bachelor of Science

Ecology, 05/2016

Accomplishments

Pre-sales world record holder (1,100+ joins)
Oversaw a $2 Million and $1.5 million generating studio
Promoted to Director of Sales and Operations due to excellent leadership skills and outstanding sales performance.
Personally oversaw nine studio pre-sales (all over 500 members), and facilitated nine studio launch trainings and openings.
Created highly effective post-COVID sales procedures that significantly impacted studio revenue and overall success following the pandemic.
Led several markets to achieve the lowest Percent Member Loss in the nation following COVID-19, earning recognition from upper management and recognition on a global scale with Orangetheory Fitness.

Interests

Data Science Training

Currently pursuing an online course on Mathematics, Statistics, Python, Advanced Statistics in Python, Machine & Deep Learning

ACE - CPT

Currently pursuing my Personal Training Certification from the American Council on Exercise.

Resume Overview

School Attended

SUNY College At Plattsburgh

Job Titles Held:

Director of Sales and Operations
Dual Studio Manager
Studio Manager / Head Coach
Studio Manager / Coach
Invasive Species Intern

Degrees

Bachelor of Science

Director of Sales and Operations Resume Example

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