Adaptable and forward-thinking Director of Sales and Operations Manager, methodical about capturing every business development opportunity with multi-pronged approaches. Focused on continuous improvement of sales numbers through strategic management of teams and monitoring of market trends. Skillfully build connections and remove roadblocks by leveraging event industry expertise. Oversight of event logistics, operations, with an emphasis on exceeding guest and client expectations.
Skills
Sales training and leadership
Event Planning
Event Logistics, Operations, and Management
Client Relationships
Production, A/V, and Event Technology
Pipeline development
Vendor management
Strategic Selling
Policy implementation
Vendor relations
Reservations management
Consultation and advisory
Account maintenance
Education
Valencia Community CollegeOrlando, FL, Expected in – –Associate of Arts:Business - GPA:
Work History
Camping World - General Manager Columbia, MO, 08/2020 - Current
Covid-19 reated move into new and unfamiliar industry
Drove year-over-year business growth of 44% YTD while leading operations, strategic vision and long-range planning.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Cumulus Media - Director of Sales New Orleans, LA, 02/2019 - 05/2020
Overlook of all event-sales related activities for Orlando venue
Assisted in training of multiple Directors of Sales and Sales Managers across Raleigh, Richmond, and West Palm markets
Handled all event-related fiscal reporting for 4 venues
In charge of all inbound lead distribution for Orlando and Raleigh markets
Mentored and coached four-member sales team in Orlando, by applying effective sales techniques and delivering top-notch customer service
Formulated and presented innovative strategies to team members, venue-level management and corporate management to build foundation for successful sales plans
Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity
Connected with prospects through multi-pronged approaches, including trade shows, social media, cold calling and local-area networking
Managed and motivated sales team to increase revenue 11% versus current prior year
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
Worked directly with Events Manager and Operations Team with staffing, floor plans, setup and breakdown planning, and other operational and logistical issues in weekly BEO meetings
Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
Cumulus Media - Director of Sales Oklahoma City, OK, 07/2016 - 02/2019
Director of Sales (DoS) - Responsible for event sales department consisting of 4 team-members, and event-based revenue for 3 venues (including 2 live music/entertainment locations) located in convention district of Orlando, Florida
Responsible for national lead distribution to all venues (11 in total) in West Palm, Orlando, New Orleans, Memphis, and Nashville markets
Traveled to onboard, train, and further develop new and existing Directors and Sales Managers in all markets
Roles included:
Corporate-based inbound leads of groups ranging from 100 - 3000 in attendance
Forecasting budgets and projected event revenue for weekly, monthly, and annual time frames
Implementation of event-based P&L report to maximize operating income and net profits on per-event basis
Helped create regional-based event decks and collateral in conjunction with company Director of Marketing and Corporate Executive Chef
Delivered event revenue growth on average (YoY) of 14% between 2016 - 2018
Set individual company records for highest revenue region, largest grossing multi-venue event, and largest grossing single-venue event
Run weekly BEO meetings with Banquet Manager, Executive Chefs, and General Managers
Worked directly with Banquet Manager on floor plans, layouts, event timelines, any and all A/V and Production set and strikes, and all logistical and operational event planning
Sold, planned, and executed multiple concerts and fundraising events including name acts and bands
Accor Hotels - Event Sales Manager Los Angeles, CA, 01/2014 - 06/2016
Event Sales Manager (ESM) - Responsible for all S.M.E.R.F. based inbound leads, as well as corporate based groups of 100 and smaller. Role included qualifying leads, contract proposals, physical on-site visits, closing potential clients, contract/BEO creation and completions, and handling of all payment processes. Role also included all related planning requirements to fit client's desired event
FOH Operations Manager - Responsible for opening of new live music venue located on International Drive. Worked with other FOH management staff in developing standard operating procedures, staffing, service standards, training and daily operation goals. Oversaw soft and grand opening, while supporting area sales team and corporate training staff
Miller's Ale House - FOH Operations City, STATE, 02/2006 - 01/2014
Accurately completed end-of-day financial tasks with cash and card transactions daily
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Controlled bar costs and managed inventory
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
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