Director of Sales Resume Example
- Hotel information
- Issue handling
- Building brand awareness
- Staff supervision
- Sales processes
- Sales initiatives
- Customer assistance
- Employee scheduling
I am very adaptable and focused on continuous improvement ,Results-driven sales performer with solid history of success in bringing in new customers, managing revenue
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities. Experienced in every department of hotel operations with attention to detail .I look forward to the opportunity to contribute to the success of a new company.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Performed forecasting to identify necessary changes for supply chain business
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Oversaw day-to-day operations of brand new, 89-room hotel with staff of 17 employees
- Offered appropriate reservation options based on expected attendees when coordinating events
- Verified that personal and payment information on guest accounts was accurate and complete
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
- Designed modern employee recognition program which boosted productivity and improved morale
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
- Maintained financial accuracy by collecting deposits, fees and payments
- Evaluated employee performance quarterly and annual reviews
- Prepared operational reports or records for budget answered reviews
- Maintained excellent attendance record, consistently arriving to work on time
- Assigned duties or work schedules to employees for adequate shift coverage
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Resume Overview
School Attended
- Century Christian Academy
Job Titles Held:
- Assistant Manager
- Manager of Operations
- Guest Service Representative
- Front End Supervisor
Degrees
- High School Diploma
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