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Director of Revenue Management Resume Example

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DIRECTOR OF REVENUE MANAGEMENT
Professional Summary
  • Consummate business executive with global experience in Marketing, Revenue Management and E-commerce.
  • Diverse regional experience covering city hotels, resorts and regional portfolios.
  • Strong leader with proven ability in managing diverse sales and reservation teams. 
Work History
Director of Revenue Management, 02/2018 to Current
Four Seasons Hotels and Resorts – Thailand
  • Responsible for the overall revenue strategy for the Four Seasons Thailand portfolio covering Four Seasons Resort Chiang Mai, Four Seasons Resort Koh Samui and Four Seasons Tented Camp.
  • Directly oversee the revenue management team and central reservation office.
Director of Revenue Management, 04/2017 to 01/2018
Four Seasons Hotel San Francisco – San Francisco, USA
  • Gained valuable cross exposure in individual Hotel operations and the property based revenue management environment for Four Seasons Hotels.
  • Assisted with the digital marketing and distribution strategy for the property.
Regional Revenue Manager, 08/2015 to 03/2017
Four Seasons Hotels and Resorts – Asia Pacific Corporate Office, Singapore
  • Part of the Asia Pacific Central Revenue Management team overseeing revenue management and distribution for strategic properties in the region.
  • Successfully completed hotel openings for Four Seasons Hotel Seoul (October 2015) and Four Seasons Hotel Jakarta (July 2016) and actively managed the revenue management and distribution function for the portfolio.
  • Overlooked revenue management and distribution for Four Seasons Hotel Singapore.
Director of Revenue Management, 08/2012 to 07/2015
Taj Boston Hotel – Boston, USA
  • Responsible for driving the overall revenue strategy covering revenue management, global distribution, marketing and sales for Taj Boston Hotel.
  • Provided consultative support for corporate level sales and marketing programs 
  • Managed all partner strategies in the Americas covering global consortias, preferred programs and regional affiliations.
  • Provided regional marketing and revenue management support for The Pierre, a Taj Hotel New York and Campton Place Hotel, San Francisco. 
Revenue Manager – Corporate Revenue Management , 05/2012 to 08/2012
Taj Hotels, Resorts and Palaces – Mumbai, India
  • Responsible for special projects and initiatives at Taj Hotels, Resorts and Palaces' corporate office, covering yield optimization and electronic distribution.
  • Assisted in setting up the revenue management function for the budget hotel division, ‘Ginger Hotels'.
  • Designed and implemented a revenue management and distribution training program for all corporate revenue management recruits for the year 2012.
Revenue Manager, 08/2009 to 04/2012
Taj Cape Town Hotel – Cape Town, South Africa
  • Was part of the opening team that successfully established the company's first South African property, Taj Cape Town and set up the revenue management and distribution function for Sub Saharan Africa.
  • Conducted feasibility studies for market development across sub-Saharan Africa.
  • Was responsible for new account development predominantly in the diplomatic and government segments.
  • Assisted with key DMC and Tour Operator partnerships.
Interim Revenue Manager , 05/2009 to 08/2009
Crowne Plaza London St James & 51 Buckingham Gate – London, United Kingdom
  • Given Interim responsibility for Revenue Management and distribution at Crowne Plaza London St. James & 51 Buckingham Gate, Taj Suites and Residences during critical system changeover projects.
  • Spearheaded the property management system (PMS) changeover from Fidelio property management system to Opera property management system.
  • Set up a project plan covering internal revenue management processes for the future brand change from Crowne Plaza to Taj.
Assistant Manager - Revenue Management , 04/2008 to 05/2009
Taj Goa Hotels & Blue Sydney, a Taj Hotel – Mumbai, India
  • Oversaw a portfolio of 5 properties in the upper upscale SBU (Vivanta by Taj) covering the 4 Taj Goa Hotels and Blue, Sydney.
  • Responsible for managing the cluster central reservation team
Revenue Executive , 05/2007 to 03/2008
Taj Hotels, Resorts and Palaces – Taj Corporate office, Mumbai, India
  • Part of the project team for the group-wide Central Reservation System changeover from Fidelio CRS to Trust International.
  • Oversaw the company-wide travel consortia participation for the year 2008
  • Completed the Taj Internal Sales Executive Development program.
  • Trained in core reservations and revenue management processes through the internal Revenue Management mentoring program at Taj Landsend, Mumbai.
Education
Master of Liberal Arts (ALM): Finance, 2017
Harvard University - Cambridge, MA
Certificate in Digital Marketing: Customer Engagement, Social Media, Planning and Analytics, 2017
Columbia Business School - New York
Certificate Program in Hotel Real Estate and Asset Management: 2012
School of Hotel Administration, Cornell University, - Ithaca, USA

Post Graduate Diploma in Business Management / M.B.A. : Marketing, 2007
Loyola Institute of Business Administration, Loyola College - Chennai, India
Bachelor of Management Studies: Marketing & Econometrics, 2005
St. Xavier's College (University of Mumbai) - Mumbai
Additional Courses and Certifications

2018 - Microsoft Professional Program in Data Science - Expected completion November 2018

2018 - Program on Data Analytics (Harvard University) - Expected completion October 2018

2001 – Certificate Course in Computer Hardware and Networking ( ACIT, Mumbai)
1999 – Certificate Course in French ( L'Alliance Francaise de Bombay)

Affiliations

Hospitality Sales and Marketing Association International (HSMAI)

Skills
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Resume Overview

Companies Worked For:

  • Four Seasons Hotels and Resorts
  • Four Seasons Hotel San Francisco
  • Taj Boston Hotel
  • Taj Hotels, Resorts and Palaces
  • Taj Cape Town Hotel
  • Crowne Plaza London St James & 51 Buckingham Gate
  • Taj Goa Hotels & Blue Sydney, a Taj Hotel

School Attended

  • Harvard University
  • Columbia Business School
  • School of Hotel Administration, Cornell University,
  • Loyola Institute of Business Administration, Loyola College
  • St. Xavier's College (University of Mumbai)

Job Titles Held:

  • Director of Revenue Management
  • Regional Revenue Manager
  • Revenue Manager – Corporate Revenue Management
  • Revenue Manager
  • Interim Revenue Manager
  • Assistant Manager - Revenue Management
  • Revenue Executive

Degrees

  • Master of Liberal Arts (ALM) : Finance , 2017
    Certificate in Digital Marketing : Customer Engagement, Social Media, Planning and Analytics , 2017
    Certificate Program in Hotel Real Estate and Asset Management : 2012
    Post Graduate Diploma in Business Management / M.B.A. : Marketing , 2007
    Bachelor of Management Studies : Marketing & Econometrics , 2005

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