Director Of Revenue Management Resume Example Sheraton Delfina Santa Monica

DIRECTOR OF REVENUE MANAGEMENT

Executive Summary

Summary of

Qualifications

Fifteen progressive years of experience in Hotel, Reservations and Revenue Management, Inclusive of forecasting and monitoring of rate and inventory control. Computer proficient in hotel PMS systems Galaxy, Delphi, TLPe Revenue Management systems, EZYield, spreadsheet, and word Windows based programs.Experienced Dir. of Revenue Management professional with strong leadership and relationship-building skills.

Core Qualifications

Staff development
Inventory control
Policy/program development
Cross-functional team management
Staff training
Computer-savvy

Cross-functional team management
Staff training
Supervision and training
Skilled negotiator
Sound judgment
Calm under pressure

Professional Experience

Sheraton Delfina Santa MonicaMay 2013 to CurrentDirector of Revenue Management
Santa Monica, CA

Generated the hotel budget for 2014.
Part of the brand transition team from Sheraton to Le MERIDIEN.
Generate the weekly forecast for rooms and revenue of both the Transient and Group Market.
Lead the weekly group yields management meetings for the hotel.
Manage the rate and inventory control of all Internet accounts.
Monitor daily phone lost turn down & displacement of reservations as well as reservation activity.
Prepare the daily RevMax information on the revenue, groups in house and to arrive, rate and occupancy present and future.
Utilize Budget Tools for forecasting and maintain TLPe.
Member of the Executive Committee.

The Westin Long Beach HotelSeptember 2006 to May 2013Director of Revenue Management
Long Beach, CA

Generated the hotel budget for 2007-2013.
Generate the weekly forecast for rooms and revenue of both the Transient and Group market.
Lead the weekly group yields management meetings for the hotel.
Manage the rate and inventory control of all Internet accounts.
Monitor daily phone lost turn down & displacement of reservations as well as reservation activity.
Prepare the daily RevMax information on the revenue, groups in house and to arrive, rate and occupancy present and future.
Utilize Budget Tools for forecasting and maintain TLPe.
Member of turn around team.
Increased RevPar in 2012 by 7%.
Member of the Executive Committee.

Sheraton Gateway Hotel Los Angeles AirportJanuary 2004 to September 2006Reservations/Revenue Manager
Los Angeles, CA

Assist the Director of Revenue Management.
Generate the weekly forecast for rooms and revenue of both the Transient and Group market.
Lead the weekly group yields management meetings for the hotel.
Manage the rate and inventory control of all Internet accounts.
Prepare the daily RevMax information on the revenue, groups in house and to arrive, rate and occupancy present and future.
Utilize Budget Tools for forecasting and TLPe.

The Millennium Biltmore HotelJanuary 2000 to January 2004Reservations Manager
Los Angeles, CA

Responsible for Managing the Hotel Budget for rooms in 2004.
Generate the Quarterly and weekly forecast for rooms and revenue of both the Transient and Group market.
Lead the weekly yield management meetings for the hotel.
Utilize Ozone yield marketing techniques to maximize rate and occupancy.
Responsible for inventory controls in both our central reservation system and our property management system.
Manage the rate and inventory control of all Internet accounts.
Monitor daily phone lost tum down & displacement of reservations as well as reservation activity.
Maintain the daily no show and cancellation revenue.
Responsible for incentive program for the reservation staff.
PC experience with Microsoft Word, Excel, Power Point, and Outlook.
Proficiency in GDS (Global Distribution System), SCEPTER data services, Hotel factory, Unirez, HIS, and Lanmark.

The Biltmore HotelJanuary 1995 to January 2000Reservations Supervisor
Los Angeles, CA

Trained and evaluated reservations sales agents.
Strong administrative, communication, excellent interpersonal, organizational skills.
Generate and calculate group reports.
Respond/research/issue payment to Travel.
Agencies for Commission payment.
Suggested new sales techniques to increase revenue.

Holiday InnJanuary 1994 to January 1995Reservations and Front Office Associate
Burbank, CA

Maintain high customer service standards.
Answering a large volume of incoming calls.
Checking clients in and out on IBM system.
Balancing cash drawer.
Detail oriented with strong follow-through skills.
Clerical support.

Wells Fargo BankJanuary 1995 to December 1995Purchase Merchant Teller
Glendale, CA

Customer service.
Data entry.
Update and research account information.
Cross selling of bank products and services.
Answering interest rate inquiries.
Processing transactions such as deposits, withdrawals, check cashing, and handling currency.

UCLA Child Care CenterJanuary 1991 to January 1995Teachers Assistant
Los Angeles, CA

Assisted as Front Office Clerk.
Supervising children.
Provided childcare for the staff of "Teach for America" project.
Worked with multi-aged group children.

Education

University of California Los AngelesUndergraduate Studies: 3 years of undergraduate studiesLos Angeles, CA, USA

Resume Overview

Companies Worked For:

Sheraton Delfina Santa Monica
The Westin Long Beach Hotel
Sheraton Gateway Hotel Los Angeles Airport
The Millennium Biltmore Hotel
The Biltmore Hotel
Holiday Inn
Wells Fargo Bank
UCLA Child Care Center

School Attended

University of California Los Angeles

Job Titles Held:

Director of Revenue Management
Reservations/Revenue Manager
Reservations Manager
Reservations Supervisor
Reservations and Front Office Associate
Purchase Merchant Teller
Teachers Assistant

Degrees

Undergraduate Studies : 3 years of undergraduate studies

Director of Revenue Management Resume Example

Resume Score: 70%

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