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Director of Revenue Management Resume Example

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DIRECTOR OF REVENUE MANAGEMENT
Executive Summary

Summary of


Qualifications


Fifteen progressive years of experience in Hotel, Reservations and Revenue Management, Inclusive of forecasting and monitoring of rate and inventory control. Computer proficient in hotel PMS systems Galaxy, Delphi, TLPe Revenue Management systems, EZYield, spreadsheet, and word Windows based programs.Experienced Dir. of Revenue Management professional with strong leadership and relationship-building skills.

Core Qualifications
  • Staff development
  • Inventory control
  • Policy/program development
  • Cross-functional team management
  • Staff training
  • Computer-savvy
  • Cross-functional team management
  • Staff training
  • Supervision and training
  • Skilled negotiator
  • Sound judgment
  • Calm under pressure
Professional Experience
Sheraton Delfina Santa Monica May 2013 to Current Director of Revenue Management
Santa Monica, CA
  • Generated the hotel budget for 2014.
  • Part of the brand transition team from Sheraton to Le MERIDIEN.
  • Generate the weekly forecast for rooms and revenue of both the Transient and Group Market.
  • Lead the weekly group yields management meetings for the hotel.
  • Manage the rate and inventory control of all Internet accounts.
  • Monitor daily phone lost turn down & displacement of reservations as well as reservation activity.
  • Prepare the daily RevMax information on the revenue, groups in house and to arrive, rate and occupancy present and future.
  • Utilize Budget Tools for forecasting and maintain TLPe.
  • Member of the Executive Committee.
The Westin Long Beach Hotel September 2006 to May 2013 Director of Revenue Management
Long Beach, CA
  • Generated the hotel budget for 2007-2013.
  • Generate the weekly forecast for rooms and revenue of both the Transient and Group market.
  • Lead the weekly group yields management meetings for the hotel.
  • Manage the rate and inventory control of all Internet accounts.
  • Monitor daily phone lost turn down & displacement of reservations as well as reservation activity.
  • Prepare the daily RevMax information on the revenue, groups in house and to arrive, rate and occupancy present and future.
  • Utilize Budget Tools for forecasting and maintain TLPe.
  • Member of turn around team.
  • Increased RevPar in 2012 by 7%.
  • Member of the Executive Committee.
Sheraton Gateway Hotel Los Angeles Airport January 2004 to September 2006 Reservations/Revenue Manager
Los Angeles, CA
  • Assist the Director of Revenue Management.
  • Generate the weekly forecast for rooms and revenue of both the Transient and Group market.
  • Lead the weekly group yields management meetings for the hotel.
  • Manage the rate and inventory control of all Internet accounts.
  • Prepare the daily RevMax information on the revenue, groups in house and to arrive, rate and occupancy present and future.
  • Utilize Budget Tools for forecasting and TLPe.
The Millennium Biltmore Hotel January 2000 to January 2004 Reservations Manager
Los Angeles, CA
  • Responsible for Managing the Hotel Budget for rooms in 2004.
  • Generate the Quarterly and weekly forecast for rooms and revenue of both the Transient and Group market.
  • Lead the weekly yield management meetings for the hotel.
  • Utilize Ozone yield marketing techniques to maximize rate and occupancy.
  • Responsible for inventory controls in both our central reservation system and our property management system.
  • Manage the rate and inventory control of all Internet accounts.
  • Monitor daily phone lost tum down & displacement of reservations as well as reservation activity.
  • Maintain the daily no show and cancellation revenue.
  • Responsible for incentive program for the reservation staff.
  • PC experience with Microsoft Word, Excel, Power Point, and Outlook.
  • Proficiency in GDS (Global Distribution System), SCEPTER data services, Hotel factory, Unirez, HIS, and Lanmark.
The Biltmore Hotel January 1995 to January 2000 Reservations Supervisor
Los Angeles, CA
  • Trained and evaluated reservations sales agents.
  • Strong administrative, communication, excellent interpersonal, organizational skills.
  • Generate and calculate group reports.
  • Respond/research/issue payment to Travel.
  • Agencies for Commission payment.
  • Suggested new sales techniques to increase revenue.
Holiday Inn January 1994 to January 1995 Reservations and Front Office Associate
Burbank, CA
  • Maintain high customer service standards.
  • Answering a large volume of incoming calls.
  • Checking clients in and out on IBM system.
  • Balancing cash drawer.
  • Detail oriented with strong follow-through skills.
  • Clerical support.
Wells Fargo Bank January 1995 to December 1995 Purchase Merchant Teller
Glendale, CA
  • Customer service.
  • Data entry.
  • Update and research account information.
  • Cross selling of bank products and services.
  • Answering interest rate inquiries.
  • Processing transactions such as deposits, withdrawals, check cashing, and handling currency.
UCLA Child Care Center January 1991 to January 1995 Teachers Assistant
Los Angeles, CA
  • Assisted as Front Office Clerk.
  • Supervising children.
  • Provided childcare for the staff of "Teach for America" project.
  • Worked with multi-aged group children.
Education
University of California Los Angeles Undergraduate Studies: 3 years of undergraduate studies Los Angeles, CA, USA
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Resume Overview

Companies Worked For:

  • Sheraton Delfina Santa Monica
  • The Westin Long Beach Hotel
  • Sheraton Gateway Hotel Los Angeles Airport
  • The Millennium Biltmore Hotel
  • The Biltmore Hotel
  • Holiday Inn
  • Wells Fargo Bank
  • UCLA Child Care Center

School Attended

  • University of California Los Angeles

Job Titles Held:

  • Director of Revenue Management
  • Reservations/Revenue Manager
  • Reservations Manager
  • Reservations Supervisor
  • Reservations and Front Office Associate
  • Purchase Merchant Teller
  • Teachers Assistant

Degrees

  • Undergraduate Studies : 3 years of undergraduate studies

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