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Director of Residential Services Resume Example

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DIRECTOR OF RESIDENTIAL SERVICES
Professional Summary

Goal-oriented business and relationship-driven professional dedicated to strengthening and improving processes, cultivating relationships, and serving as motivational team member with top-notch communication and connection skills.

Skills
  • Relationship development
  • Team management
  • Project organization
  • MS Office
  • Problem resolution
  • Operational improvement
  • Business operations
  • Supervision
Work History
Director of Residential Services07/2005 to 10/2020
Charles Hall Youth & Family Services – Bismarck, ND
  • Recruitment, Onboarding and Out-processing of staff.
  • Worked with clients, staff and families to understand needs and provide trauma-informed, professional care.
  • Resolved staffing attendance problems, improved operations and provided exceptional client and staff support.
  • Led a 30 member team in delivery of training, coaching and consulting, resulting in collaborative, team-centered solutions .
  • Resolved conflicts and negotiated mutually beneficial agreements between various parties.
  • Developed team communications and information for team, leadership and executive team meetings.
  • Conducted scheduling for 3 locations; including special meetings, supervisions, group activities with clients, client health-related activities and more.
  • Conferred with local educators and administration to identify current classroom concerns and diversify instructional strategies.
Owner/Operator10/2008 to 10/2018
Photography By Tomi – Bismarck , ND
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Inspected proofs to verify quality of prints and need for adjusting and retouching.
  • Maintained productive professional relationships with models and modeling agencies.
  • Performed advanced computer processing of images for assignments.
  • Defined and recommended detailed solutions to capture images.
  • Edited, toned, captioned and uploaded photographs for internet publications.
  • Photographed high-quality images for both print and internet distribution.
  • Scheduled and booked locations for complex photo shoots, working collaboratively with clients, models and stylists.
  • Founded and managed Sole Proprietorship , growing revenue from $1000 to $3000 in first year and to $7000 within 3 years.
Inbound Technical Support Specialist DSL10/2002 to 02/2004
Sykes Enterprises Inc. – Minot, ND
  • Monitored systems in operation and input commands to troubleshoot areas such as DSL Internet Connectivity and Windows Software.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Processed over 400 support requests weekly for technical assistance on wide range of issues related to SBC Global Services and Microsoft windows.
  • Devised solutions to operations issues related to internet connectivity and SBC global services, working closely via phone, email, and live chat.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues, including connection to in-person tech support dispatch.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Analyzed hardware and software issues and computer user issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Arts: Criminal Justice12/2009Minot State University- Minot, ND
Affiliations

Nollau Leadership Institute 2018-2019

ND's 40 under 40

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Resume Overview

Companies Worked For:

  • Charles Hall Youth & Family Services
  • Photography By Tomi
  • Sykes Enterprises Inc.

School Attended

  • Minot State University

Job Titles Held:

  • Director of Residential Services
  • Owner/Operator
  • Inbound Technical Support Specialist DSL

Degrees

  • Bachelor of Arts : Criminal Justice 12/2009

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