director of residential services resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Goal-oriented business and relationship-driven professional dedicated to strengthening and improving processes, cultivating relationships, and serving as motivational team member with top-notch communication and connection skills.
Skills
Relationship development
Team management
Project organization
MS Office
Problem resolution
Operational improvement
Business operations
Supervision
Work History
07/2005 to 10/2020
Director of Residential ServicesMv Advancements – Dallas, OR,
Recruitment, Onboarding and Out-processing of staff.
Worked with clients, staff and families to understand needs and provide trauma-informed, professional care.
Resolved staffing attendance problems, improved operations and provided exceptional client and staff support.
Led a 30 member team in delivery of training, coaching and consulting, resulting in collaborative, team-centered solutions .
Resolved conflicts and negotiated mutually beneficial agreements between various parties.
Developed team communications and information for team, leadership and executive team meetings.
Conducted scheduling for 3 locations; including special meetings, supervisions, group activities with clients, client health-related activities and more.
Conferred with local educators and administration to identify current classroom concerns and diversify instructional strategies.
10/2008 to 10/2018
Owner/OperatorLineage Logistics – Kansas City, MO,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Inspected proofs to verify quality of prints and need for adjusting and retouching.
Maintained productive professional relationships with models and modeling agencies.
Performed advanced computer processing of images for assignments.
Defined and recommended detailed solutions to capture images.
Edited, toned, captioned and uploaded photographs for internet publications.
Photographed high-quality images for both print and internet distribution.
Scheduled and booked locations for complex photo shoots, working collaboratively with clients, models and stylists.
Founded and managed Sole Proprietorship , growing revenue from $1000 to $3000 in first year and to $7000 within 3 years.
10/2002 to 02/2004
Inbound Technical Support Specialist DSLSykes Enterprises Inc. – City, STATE,
Monitored systems in operation and input commands to troubleshoot areas such as DSL Internet Connectivity and Windows Software.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Processed over 400 support requests weekly for technical assistance on wide range of issues related to SBC Global Services and Microsoft windows.
Devised solutions to operations issues related to internet connectivity and SBC global services, working closely via phone, email, and live chat.
Resolved issues with systems, hardware and telephones quickly and accurately.
Collaborated with supervisors to escalate and address customer inquiries or technical issues, including connection to in-person tech support dispatch.
Trained and supported end-users with software, hardware and network standards and use processes.
Analyzed hardware and software issues and computer user issues to identify troubleshooting methods needed for quick remediation.
Education
Expected in 12/2009 to to
Bachelor of Arts: Criminal Justice Minot State University - Minot, ND GPA:
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