Director of Residential Services Resume Example
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DIRECTOR OF RESIDENTIAL SERVICES
Professional Summary
Goal-oriented business and relationship-driven professional dedicated to strengthening and improving processes, cultivating relationships, and serving as motivational team member with top-notch communication and connection skills.
Skills
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Work History
Director of Residential Services07/2005 to 10/2020
Mv Advancements – Dallas , OR
Mv Advancements – Dallas , OR
- Recruitment, Onboarding and Out-processing of staff.
- Worked with clients, staff and families to understand needs and provide trauma-informed, professional care.
- Resolved staffing attendance problems, improved operations and provided exceptional client and staff support.
- Led a 30 member team in delivery of training, coaching and consulting, resulting in collaborative, team-centered solutions .
- Resolved conflicts and negotiated mutually beneficial agreements between various parties.
- Developed team communications and information for team, leadership and executive team meetings.
- Conducted scheduling for 3 locations; including special meetings, supervisions, group activities with clients, client health-related activities and more.
- Conferred with local educators and administration to identify current classroom concerns and diversify instructional strategies.
Owner/Operator10/2008 to 10/2018
Lineage Logistics – Kansas City , MO
Lineage Logistics – Kansas City , MO
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Inspected proofs to verify quality of prints and need for adjusting and retouching.
- Maintained productive professional relationships with models and modeling agencies.
- Performed advanced computer processing of images for assignments.
- Defined and recommended detailed solutions to capture images.
- Edited, toned, captioned and uploaded photographs for internet publications.
- Photographed high-quality images for both print and internet distribution.
- Scheduled and booked locations for complex photo shoots, working collaboratively with clients, models and stylists.
- Founded and managed Sole Proprietorship , growing revenue from $1000 to $3000 in first year and to $7000 within 3 years.
Inbound Technical Support Specialist DSL10/2002 to 02/2004
Sykes Enterprises Inc. – City , STATE
Sykes Enterprises Inc. – City , STATE
- Monitored systems in operation and input commands to troubleshoot areas such as DSL Internet Connectivity and Windows Software.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Processed over 400 support requests weekly for technical assistance on wide range of issues related to SBC Global Services and Microsoft windows.
- Devised solutions to operations issues related to internet connectivity and SBC global services, working closely via phone, email, and live chat.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues, including connection to in-person tech support dispatch.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Analyzed hardware and software issues and computer user issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Arts: Criminal Justice12/2009Minot State University-
City,
State
Affiliations
Nollau Leadership Institute 2018-2019
ND's 40 under 40
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Resume Overview
School Attended
- Minot State University
Job Titles Held:
- Director of Residential Services
- Owner/Operator
- Inbound Technical Support Specialist DSL
Degrees
- Bachelor of Arts : Criminal Justice 12/2009
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