LiveCareer-Resume

director of product curation resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Skills
  • Team Leadership
  • Hiring & Coaching
  • Content Evaluation & Moderation
  • Cross-departmental Alignment
  • Analytical Thinking
  • Internal & External Communications
Education
Specialization: AI For Business, Expected in 04/2023
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The Wharton School - Philadelphia, PA,
GPA:
Status -
Removing Barriers To Change: , Expected in 11/2022
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The Wharton School - Philadelphia, PA,
GPA:
Status -
Leading & Managing Globally: , Expected in 08/2019
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Yale School of Management - New Haven, CT,
GPA:
Status -
MBA: Innovation & Technology , Expected in 08/2013
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FIA - Fundação Instituto De Administração - Sao Paulo,
GPA:
Status -
Bachelor of Journalism: , Expected in 07/2002
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Universidade Anhembi Morumbi - Sao Paulo,
GPA:
Status -
Languages
English :
Native/ Bilingual:
Negotiated :
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Spanish :
Full Professional:
Negotiated :
:
Portuguese :
Native/ Bilingual:
Negotiated :
:
Summary

The intersection between content and technology has been shaping my career over the last 15 years. As the Global Director for Curation at Twitter, I had the opportunity to work with content moderation, leading a 24/7 operation in 7 languages. I was particularly focused on misinformation, spam and user activity during breaking news, but also developed frameworks to evaluate, contextualize and escalate content in audio and video. I have been managing and coaching teams since 2008 and I want to join the Trust & Safety team at TikTok to improve the user experience on the platform and scale its impact.

Experience
Director of Product, Curation, 09/2018 - 02/2023
Twitter Inc. City, STATE,

The Curation team was responsible for content detection, moderation and providing context to the most impactful conversations happening on Twitter. As the Global Director, I was in charge of managing the operation, partnerships and scaling our impact.

  • Managed a multicultural division operating in 7 languages.
  • Led global partnerships with Reuters, AP and AFP to optimize misinformation detection, content labeling and reduce SLA for policy enforcement.
  • Partnered with ML engineers to scale the Curation impact throughout HITL projects that reduced the impressions of misleading content in 1.6 MM per month in the US and Brazil.
  • Implemented a prioritization framework to rate Tweets, remove spam and improve the content experience on Twitter Trend Topics, reaching a satisfaction rate of 85%.
  • Oversaw content rating projects in partnership with the Spaces (audio) and Birdwatch (community based program focused on misinformation) teams.
  • Led a partnership with the Dart Center for Journalism and Trauma to build frameworks focused on resiliency and support content moderators.
  • Managed the relationship with PMs to create and improve internal tools and dashboards.
Sr. Curation Lead, Latam + Spain, 06/2015 - 08/2018
Twitter Brazil City, STATE,

I moved to the Curation team to launch the content moderation operation in Portuguese and Spanish. I was in charge of hiring both teams and support Legal, Product Trust and Public Policy on localizing Twitter's policies.

  • Hired, trained and coached content moderators based in Brazil, Mexico and the UK.
  • Responsible for the content plan and escalations for key events such as the Impeachment of President Dilma Rousseff in Brazil (2015), Cumbre Panama (2015) and the General Elections in Mexico (2018).
  • Led content partnerships with the main media players in Latam and Spain, focused on improving the experience on the platform.
  • Created a weekly TV segment in partnership with Bandeirantes TV (Brazil) that was broadcasted live on Fridays during the news show "Cafe com Jornal" to highlight the best Tweets and videos.
Head of News & Politics, 01/2014 - 05/2015
Twitter Brazil City, STATE,

I was the first journalist hired in Latin America to build media partnerships with news outlets in Brazil and also support governments, politicians and political parties on the ground.

  • Launched the Twitter For News program, offering training for 500+ journalists from the whole country.
  • Hosted a Twitter Day in the Brazilian Congress for 300+ politicians focused on the 2014 Elections.
  • Led creative media partnerships for the 2014 Presidential Elections with the main news organizations in Brazil.
  • Nominated as the "Global Chair for Government", supporting peers from international markets to develop partnerships with their local governments.
Journalism Manager, 01/2008 - 12/2013
Radio CBN City, STATE,

As a Journalism Manager, I was leading the biggest Brazilian radio network, coordinating a 24/7 national news operation.

  • Managed a team of 65 journalists.
  • Led national coverages such as Elections and sports events.
  • Launched the first multimedia projects from the company using Youtube and Twitter as the main channels for distribution.
  • Coordinated international events on the ground such as the Olympic Games in Beijing, 2008 and the World Cup in South Africa, 2010.
  • Reorganized the Sports department introducing new interaction tools and focusing on exclusive content.
Honors & Publications
Claire
  • Journalism Award: Prêmio Comunique-se, best Brazilian journalist in the corporate category, 2018.
  • Publication: "CBN, A Rádio QNotícia Notícia", Senac Rio, September, 2006

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Resume Overview

School Attended

  • The Wharton School
  • The Wharton School
  • Yale School of Management
  • FIA - Fundação Instituto De Administração
  • Universidade Anhembi Morumbi

Job Titles Held:

  • Director of Product, Curation
  • Sr. Curation Lead, Latam + Spain
  • Head of News & Politics
  • Journalism Manager

Degrees

  • Specialization
  • Removing Barriers To Change
  • Leading & Managing Globally
  • MBA
  • Bachelor of Journalism

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