Director Of Pharmacy Services Pharmacy Department Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Pharmacist with experience overseeing hospital pharmacy operations to ensure accurate review, processing and dispensing of medications in alignment with provider orders and institutional policies. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, patients, providers, management and healthcare administrators while achieving operational goals. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior patient experience and care. Highly organized, efficiency-driven and passionate about error prevention.

  • Registered Pharmacist, New York - February 2000 - Present
  • Registered Pharmacist, Hawaii - February 2015 - Present
  • Registered Pharmacist, North Carolina - November 2020 - Present
  • Registered Pharmacist, South Carolina - June 2021 - Present
Career Track
Director of Pharmacy Services/Pharmacy Department Manager, 05/2016 to 03/2021
Cvs HealthGlasgow, KY,
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to The Joint Commission standards of performance, current best practices, HIPAA, fiscal responsibility and resource availability.
  • Recruited, hired and trained all pharmacy team members, providing direct supervision, ongoing staff development and continuing education to employees. Conducted leadership rounding with all pharmacy staff members to improve communication and immediately address staff needs or concerns. This led to improved Employee Voice (employee satisfaction) survey scores during my tenure. As a result of these increased scores, the QNHCH pharmacy department received a “High Performing” unit award within the health system.
  • Introduced initiatives and projects at QNHCH to maintain or improve existing hospital and pharmacy programs, allowing for maximization of patient experience and outcomes. These include, but are not limited to, development and/or growth of clinical services in the areas of Antimicrobial Stewardship, Anticoagulant Stewardship, and Narcotic/Opioid usage optimization.
  • Clinical oversite of the construction of a USP 797 (USP 800 ready) compliant Pharmacy Department. This included the maintenance of USP 797 standards for ISO Class - 5 primary engineering control and ISO Class - 7 secondary engineering controls through orientation, training, competencies, documentation, monitoring, and certification.
  • Acted as the hospital's content expert in regards to pharmaceutical information and medication management policies and procedures, especially in relation to The Joint Commission's elements of performance. This included orientation, ongoing training, and availability for two-way communication between hospital staff and the pharmacy department. This communication and collaboration led to QNHCH having no medication management findings documented on the SAFER matrix report during the last two Joint Commission accreditation surveys.
  • Spearheaded the implementation of many new programs and work processes for the pharmacy department. These include conversion to EPIC electronic medical record, Omnicell automated dispensing system, Kronos timekeeping software, McKesson/MacroHelix 340B inventory management (including CSOS), Simplifi797 software, Plum 360 and Sapphire smart pump/drug library implementation, and negotiating a telepharmacy agreement that allowed for real-time 24 hour pharmacy verification of medication orders.
  • Pharmacy lead of the Pharmacy and Therapeutics (P&T) Committee. This consists of an interdisciplinary team (MD, RN, Admin, etc.) dedicated to improve systems and policies at QNHCH. The Pharmacy lead prepared meeting agendas, organized committee members, recommended formulary additions/deletions, policy approvals/retirements as well as tracked, trended and reported clinical data.
  • Complete supervision and management of the pharmacy department including: overseeing the workflow of the pharmacy, determining workload, delegating assignments, clinical monitoring, scheduling, evaluating performance, initiating and documenting corrective and disciplinary actions.
  • Acted as Covid-19 Vaccine Inventory Coordinator. Responsible for inventory management of the hospital's Covid-19 Vaccine. This included communication and coordination with Hawaii State Department of Health, Hawaii Emergency Management Agency, QNHCH Vaccine Clinic and fellow Pharmacy Leaders throughout the state. Responsible for all aspects of inventory tracking including reporting within VAMS and VAERS.
Assistant Director of Pharmacy/Supervisor/Pharmacist, 09/1999 to 05/2016
Lee HealthPunta Gorda, FL,
  • Collaborated with Director of Pharmacy and hospital administration to organize efficient operations and achieve demanding clinical targets.
  • Supervised and managed pharmacy personnel including: hiring process, orientation, overseeing workflow of the pharmacy, determining workload, delegating assignments, training, monitoring, scheduling, evaluating performance, initiating and documenting corrective and disciplinary actions.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
  • Procured and maintained pharmacy inventory including serving as Controlled Substance Ordering Coordinator (CSOS).
  • Clinical coordinator during configuration and maintenance of Allscripts electronic medical record system, Pyxis automated dispensing system, and Talyst medication dispensing system.
  • Communicated and collaborated with other departments and disciplines within the hospital to design and implement quality and performance improvements to ensure the highest standard in patient care.
  • Partnered with physicians and other members of healthcare team to optimize patient care through effective medication management.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Supervised dispensing of controlled substances using careful oversight and audit procedures.
  • Preparation of intravenous solutions, including chemotherapy preparation, using USP 797 compliant technique.
  • Pharmacy liaison for Intensive Care Unit (ICU) and Cardiac Care Unit (CCU) interdisciplinary rounding.
Pharmacist, 2010 to 2016
Fairview Pharmacy And Homecare SupplyCity, STATE,
    • Community based pharmacy
    • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
    • Compared prescription details against safety standards and insurance requirements to support patients.
    • Consulted with prescribers to clarify dosages, frequencies, and appropriateness of ordered prescription items.
    • Adjudicated insurance claims through third party providers.
    • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
    • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
    • Patient and provider specific medication compounding.
Hospital Pharmacist, 2006 to 2011
Stony Brook University HospitalCity, STATE,
  • Receive, interpret, clarify, validate and fill medication orders for adult, pediatric, and neonatal patients.
  • Calculate and verify dosages for neonatal and pediatric patients.
  • Responded to queries regarding dosages, indications and drug availability.
  • Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Frequently assigned to the O.R. Satellite Pharmacy
  • Timely and accurate dispensing of medications and solutions to Holding Area, O.R. suite, and PACU.
  • Deliver stat medications to the O.R. suite in cases of intra-operative emergency.
  • Ensure compliance with controlled substance distribution system.
  • Audit and reconcile controlled substance utilization and waste by Anesthesia team.
  • Sterile and Non-sterile compounding, including Hazardous (Chemotherapy) Medication preparation.
  • Medication Therapy Management
  • Excellent verbal and written communication
  • Pharmaceutical calculations
  • Pharmacokinetic monitoring and management
  • Critical Thinking
  • Customer Service
  • Simplifi797 software
  • Time Management
  • Data Analysis
  • Controlled Substance Management
  • Problem Solving
  • Collaboration and Teamwork
  • Multitasking
  • Adaptability
  • Prioritizing tasks
  • Staff Management
  • Coaching and mentoring
  • VAMS and VAERS Reporting
  • Epic, Allscripts, and Cerner software experience
  • Omnicell and Pyxis software and reporting tools
  • Talyst AutoPack/AutoLabel software and equipment
  • McKesson Connect and MacroHelix 340B software
  • Microsoft Office including Word, Excel, Outlook, and PowerPoint
  • Employee Performance Evaluations
Bachelor of Science: Pharmacy, Expected in 05/1999
St. John's University - Jamaica, NY
Professional Recognition
  • The Queen's Health Systems Award of Excellence - 2018
  • The Queen's Health System Founders' Award Finalist - 2018

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School Attended
  • St. John's University
Job Titles Held:
  • Director of Pharmacy Services/Pharmacy Department Manager
  • Assistant Director of Pharmacy/Supervisor/Pharmacist
  • Pharmacist
  • Hospital Pharmacist
  • Bachelor of Science