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Director of People Relations/HR Resume Example

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DIRECTOR OF PEOPLE RELATIONS/HR
Summary

Accomplished Director offering over 20 years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Expert in boosting revenue, quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels.

Skills
  • Business operations
  • Relationship development
  • Team management
  • Team building
  • Process improvement
  • Problem resolution
  • Recruiting and hiring
  • Budget control
  • Company guidelines
  • Networking
  • Issues resolution
  • Program management
  • MS Office
  • Supervision
  • Operational improvement
  • Customer service
Experience
01/2015 to Current
Director of People Relations/HRBanyan Air Services Inc － Fort Lauderdale, FL
  • Enhanced production methods and improved employee motivation to maximize team productivity.
  • Enhanced organization's mission and vision statements for all employees.
  • Managed daily operations by overseeing all aspects of HR, including but not limited to recruiting, payroll, benefits, key performance indicators and employee performance.
  • Determined performance goals for each department and provided feedback on methods for reaching milestones.
  • Worked closely with Department Heads and Executive Team to immediately address issues and implement effective solutions.
  • Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
  • Participated and coordinated community programs in accordance with company policy and state regulations.
  • Improved staff morale by optimizing workload to sustain work-life balance.
  • Developed processes and metrics that supported achievement of organization's business goals.
  • Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
  • Managed employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
11/2007 to 01/2015
Manager of Human ResourcesCoventry Health Care (An Aetna Health Plan) － Sunrise, FL
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
  • Reduced HR budget by 30% by developing new processes and improving workflow.
  • Liaised between management and employees.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Analyzed compensation and benefits policies to develop modifications and establish competitive programs.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Advised Department Managers on organizational policy matters, such as EEOC, DOL policies, and recommend needed changes.
10/2003 to 11/2007
HR Compliance ManagerSpherion Staffing － Fort Lauderdale, FL
  • Built and strengthened relationships with regulatory representatives, vendors and company customers.
  • Onsite HR Support for CITRIX Systems as well overseeing HR and recruiting functions for other clients in the tr-county area
  • Worked with contract staff to assess client proposals and enhance compliance training.
  • Maintained compliance standards for all contract deliverables.
  • Completed internal and external audits according to established procedures.
  • Generated and presented issue and recommendation reports to leadership and auditing team, identifying areas requiring additional support.
  • Prepared occupational job descriptions and scales to standardize industry-based systems.
  • Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
  • Kept abreast of all federal regulations affecting compensation structures, including Department of Labor's Fair Labor Standards Act.
  • Worked closely with recruiting personnel to put together appropriate compensation packages for employees.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
08/1996 to 02/2003
Workstream Aka OMNIPartners Exec. Research FirmManager of Support Services/HR Administration － Plantation, FL
  • HR oversight of 300 in multiple locations (Plantation, FL Lancaster, PA, Las vegas, New York offices)
Education and Training
06/2011
Master of Science: Organizational LeadershipNova Southeastern University － Davie, FL
05/1991
BBA: Business Administration And ManagementFlorida Agricultural And Mechanical University － Tallahassee, FL
Accomplishments

Multiple training awards "Train the Trainer" programs

22004 Recipient President'sident's Cup award for outstanding HR leadership

Recipient of the Rising Star Award during company conversion

2016 Lifework Leadership Award

Career Summary

Over 20 years experience in HR Managemnt

Employee Relations

Training & Development

Annual Benefits negotiations ad contracts

FMLA/STD-LTD/LOA

I9/Everify Compliant

Multi-state Payroll experience

Workers Compensation / OSHA filings

EEOC Compliance / SOX Audits

HRIS/PeopleSoft/TALEO/ KRONOS/ AS400

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Resume Overview

Companies Worked For:

  • Banyan Air Services Inc
  • Coventry Health Care (An Aetna Health Plan)
  • Spherion Staffing
  • Manager of Support Services/HR Administration

School Attended

  • Nova Southeastern University
  • Florida Agricultural And Mechanical University

Job Titles Held:

  • Director of People Relations/HR
  • Manager of Human Resources
  • HR Compliance Manager
  • Workstream Aka OMNIPartners Exec. Research Firm

Degrees

  • Master of Science : Organizational Leadership
    BBA : Business Administration And Management

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