director of operations with hr responsibilities resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Talented Operations/HR manager and team leader offering 7 plus years of success in artistic, conventional and social environments. Strategic thinker with business proficiency. Offering recognizing possible errors, staying on schedule and on budget benefits the hiring company would receive. Committed to identifying and leveraging opportunities for growth. Certified in PHR.

  • Leadership development
  • Training development
  • Recruitment and hiring
  • Employee engagement
  • Compliance
  • Relationship development
  • Insurance billing
  • Process improvement
  • Communications
  • Organization
  • Planning and coordination
  • Invoice generation
  • Team building
  • Business operations
  • MS Office
  • Problem resolution
  • Supervision
Director of Operations With HR Responsibilities, 01/2019 to Current
SavatreeLevittown, PA,

Crestline Construction has over 35 years of experience and a combined $1.5 billion in construction projects. Providing on-schedule, on-budget work with the highest quality craftsmanship is our mission. We are dedicated to working alongside our clients, listening to their needs, and making sure those needs are met.

  • Improved operations by working with team members to find workable solutions.
  • Collaborated with others to discuss new project opportunities, savings on new products and services, new ideas.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to subcontractors when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks.
  • Performed employees evaluations, customer surveys and team audits.
  • Achieved cost-savings by developing functional solutions to problems.
  • Improved owners satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Onboarded and trained more than seven new employees per year in management and field staff areas.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
  • Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
  • Advised managers on organizational policy matters, such as Employee Handbook, Travel policy and Company credit cards policies, and recommend needed changes.
  • Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
  • Secured optimal productivity by supervising team of two employees on staffing and recruiting administrative, operational and clerical functions.
  • Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Drove departmental efficiency by organizing comprehensive training orientations for ten new hires.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Liaised between management and employees.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
Administrative Assistant to the Director, 01/2018 to 01/2019
Prindle Institute For Ethics. DePauw UniversityCity, STATE,

Ethics is an exploration of questions about the nature of right and wrong. It’s about developing a thoughtful framework to help you decide what you should do when the answers aren’t clear. The Prindle Institute for Ethics is one of the largest collegiate ethics institutes in the country and is dedicated to encouraging and fostering the study of ethics - in all its facets.

  • Generated documents including office correspondence and reports. Processed accounting, purchasing and budget documentation including accounts payable and accounts receivable support.
  • Inventoried and ordered supplies to maintain consistent access to required items.
  • Maintained appointment and event calendars for executives and department heads.
  • Responded to inquiries via email, telephone and social media platforms.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Assisted with basic accounting functions including reconciling company credit card, petty cash and expense reports.
  • Scheduled appointments and events, including coordinating venue space and catering services.
  • Oversaw company database and verified accurate updates and proper file management.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Collaborated with Director and Operations manager in weekly meetings, took meticulous notes and distributed minutes to all attendees.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Provided product shipment logistical support and quality control by coordinating with vendors resulting in increased revenue.
  • Set up and maintained physical and electronic filing systems.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Operations Manager, 02/2013 to 01/2018
Sila Capital, LLCCity, STATE,

Sila Capital is an Indianapolis, Indiana based, privately held real estate investment and asset management firm specializing in investing, managing and participating in joint venture opportunities. The company's average deal size is $1-10 million per transaction.

Sila has earned a reliable reputation as asset managers through successfully acquiring, financing, developing, leasing, owning and managing real estate assets and putting capital to work on behalf of a diverse client base.

  • Researched topics of interest and culled gathered information to produce concise reports.
  • Maintained office supplies by checking stocks and placing orders.
  • Scheduled Board of Directors meetings and coordinated development of meeting materials and agendas.
  • Drafted invoices, reports and proposals using QuickBooks.
  • Initiated and updated yearly dealer agreements and dealer applications.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Liaised between President and clients regarding client accounts and new business.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Managed accounting closings, accounts payable and financial reporting for multiple clients.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Reconciled all bank and credit card accounts monthly.
  • Issued payments to vendors and suppliers on weekly basis.
  • Communicated with President about discrepancies and devised plans to reconcile financial issues.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Mitigated annual financial risks, auditing liability and workers' compensation claims to implement corrective action.
  • Save timed and manhours by spearheading special projects for effective emergency resolution.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Developed and implemented strategic plan for property management.
  • Inspected property every week, took pictures and wrote reports regarding findings for submission.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Updated tenant and unit information to keep current in housing database.
  • Handled resident complaints and expedited all maintenance requests.
  • Collected and maintained careful records of rental payments.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Recommended clarifications and changes in program policies to director of property management.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
  • Monitored and documented all income, including delinquencies.
  • Contacted and followed up with tenants on renewal notices.
  • Monitored common areas for cleanliness and safety.
  • Recognized for fostering good working relationships with owners, residents and board members.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Developed strong, professional relationships with tenants by initiating collaboration and delivering exemplary service and engagement.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Managed three commercial properties totaling over 270,000 square feet.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
Education and Training
Bachelor of Science: Civil Engineering, Expected in 05/1994 to Moscow State Construction University - ,
  • Microsoft Office Specialist (MOS)
  • Professional in Human resources (PHR)
  • Building Inspector
  • OSHA 30
  • First Aid/CPR
  • Procore Admin
  • Certified Business Analysis Professional (CBAP)

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Resume Overview

School Attended

  • Moscow State Construction University

Job Titles Held:

  • Director of Operations With HR Responsibilities
  • Administrative Assistant to the Director
  • Operations Manager


  • Bachelor of Science

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