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director of operations sr sales executive resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated professional with a track record of achievement in operations and business management, human resources and client relations. Personal strengths include an attention to detail, great sense of urgency, outside the box thinker, excellent motivational skills and a track record of contributing to bottom line profitability and growth.

Core Strengths
  • Leadership
  • Planner and Organizer
  • Effective Communicator
  • Task Management
  • Relationship Builder
  • Team Builder
  • Change Agent
  • Development of Others
  • Productivity
  • Strategic Thinker
  • Sales & Profit Driven
  • Leadership Training
  • Team Leadership
  • Financial Statement Review
Education and Training
San Jose State University San Jose, California Expected in 2003 Master of Science : Biological Sciences - GPA : Ecology, Conservation & Organismal Biology
San Jose State University San Jose, California Expected in 1999 Bachelor of Science : Biological Sciences - GPA :
Experience
Fedex Cross Border - Director of Operations & Sr. Sales Executive
Chattanooga, TN, 11/XXX1 - Current
  • Effectively manage, develop, and lead a team of Facility Solutions Managers (FSMs) and Night Managers (NMs) that support company clients.
  • Achieve annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing supplemental labor and meeting/exceeding overall financial management of the operations of services offered.
  • Identify, hire, and train all operational employees, including but not limited to FSM’s and Night Managers.
  • Achieve annual revenue growth goals.
  • Develop and maintain positive client relationships and achieve client retention above 90%.
  • Develop and maintain impactful, professional relationships with vendors and Independent Contractors.
  • Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients’ scope of work.
  • Promote and drive cross-selling opportunities with the sales team and drive facility services.
  • Participate in all new client starts for duration of new start.
  • Ensure building inspections are completed, followed-up with and all client data is maintained in CRM.
  • Responsible for people development – ensure all 90-day reviews, Level 5 meetings and annual reviews are completed with operational employees.
  • Work in the field with FSMs each week and participate as backfill to the FSM as needed.
  • Relationship management.
  • Travel within market, up to 50%
Noble House Hotels And Resorts - Store Manager
Sunny Isles Beach, FL, 09/2019 - 11/XXX1
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw POS operations and cash management to reduce errors.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
Fedex Cross Border - Spa Manager
Chesterfield, VA, 03/2019 - 09/2019
  • Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
  • Hired, led and provided performance management for all spa employees.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
Petco - Store Manager
Beaverton, OR, 03/2016 - 03/2019
  • Exceeded store sales and profit plans through the training, coaching and managing of the sales staff.
  • Coordinated timely floor setup for all promotional and seasonal activity.
  • Oversaw proper execution of all existing systems and procedures, and ownership of new system implementations and processes.
  • Adhered to annual expense budgets for store to achieve profit goals.
  • Monitored store payroll and non-payroll expenses to achieve annual expense % goals.
  • Took timely action on expense budget variances.
  • Led workload planning process.
  • Conducted timely reviews and communicated development needs to team. Set goals and identified areas of improvement.
  • Recruited, interviewed, selected and retained quality associates while ensuring all positions are filled in a timely manner.
  • Maintained high store morale through efficient, timely communications of policies and other information. Followed through on all concerns or problems that developed within the store.
Granite City Electric Supply - Assistant Store Manager
Albany, NY, 01/2014 - 03/2016
  • Partnered with the Store Manager to ensure the uniform execution of the Division direction within the store.
  • Met or exceeded store sales and profit plans through managing and hiring, training, coaching, discipline and managing of the sales staff and sustainability of Service Excellence.
  • Provided training and communication to meet or exceed RCC goals to management team and store associates.
  • Responsible for consistent merchandise presentation in store within Belk visual and merchandising standards.
  • Coordinated and oversaw timely floor setup, including signage, for promotional events and seasonal business activity.
  • Ensured adequate staffing by STMs in all departments to meet customer service expectations.
Belk - Regional Operations Manager
City, STATE, 01/2011 - 01/2014
  • Oversaw 12 stores within 2 Regions including 12 Store Managers, 14 Operation Managers, 12 Dock Leads, and over 150 Dock Associates.
  • Fayetteville and Wilmington Regions - Provided a source of leadership, training, communication, sustainability and oversight for the execution of the Service Excellence program, including ROCC the Dock, Customer Service Lead, Workforce Management and Omni Channel initiatives, within all of my stores.
  • Provided training and consistency within each store for the existing Service Excellence and Item Locator and Store Fulfillment programs, as well as, training for future company initiatives.
  • Visited approximately 12 locations weekly to ensure each location was fully functional and operating effectively.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Assessed, optimized and elevated operations to target current and expected demands.

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Resume Overview

School Attended

  • San Jose State University
  • San Jose State University

Job Titles Held:

  • Director of Operations & Sr. Sales Executive
  • Store Manager
  • Spa Manager
  • Store Manager
  • Assistant Store Manager
  • Regional Operations Manager

Degrees

  • Master of Science
  • Bachelor of Science

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