director of operations regional director resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Executive Profile
Accomplished Director of Physician Practices who oversees departmental operations management of multiple practices and reports all departmental activities to Executive Leadership. Directs business planning and participates in all strategic planning for advanced services. Evaluates and maintains standards of quality and Safety. Responsible for management of staff including recruiting, training and discipline. Ensures quality training of providers, staff and clinics to ensure safety. Develops, implements and oversees departmental budgets. Achieves departmental and organization goals while ensuring optimal patient care and satisfaction.
Skill Highlights
Engaged Leader
Facility Management
Financial planning
Budgeting and Financial reporting
Expense Control
Labor Cost Controls
Strategic Planning
Project Planning
Project Management
Organizational Restructure and Change
Work flow Planning
Organizational Skills
Problems Solving Skills
Ability to Prioritize
Ability to work alone or in teams
Human Resource management practices
Service Quality Improvement
Staff Development
Staff Motivation
Staff Training
Quality Performance Measures
Patient and Customer relations
Microsoft Office Suite
Visions
Mod Med (EMMA)
E-Clinical
Patient NOW
EPIC
Nextech
Quality Assurance
Budgetary Reviews
Motivational Leadership
Operational Efficiency and Safety
Process Improvement
Operational Leadership
Accounts Payable and Accounts Receivable
Program Optimization
Business Policies and Procedures
Improve Performance
Quick Books
Payroll
Typing
Accounting Software
Professional Experience
07/2020 to 07/2023
Director of Operations, Regional Director Dallas Surgical Group – City, STATE,
Responsible for 15 Providers, 8 managers and 54 staff
Implemented all functions related to integrating practices in to the organization
Develop Budgets, financial planning and financially reporting for each practices
Direct and Lead provider meetings, financial meetings and management meetings
Implemented organizations HR practices, policy's and procedures and quality standards in each practice
Successfully educated all managers, providers and staff on regulatory requirements related to JC, CMS, HIPAA and other applicable regulations
Joint Commission Compliant at all sites
Planned and spearheaded operational functions
Opened this clinic successfully by deadline
Generating new business for the organization
Responsible for all operational planning of Primary Care
Development of Work Flow between PC and all other departments
Recruiting of physicians
Staff hiring and training
Move current practices in the most organized and efficient manor
Achieved Financial Viability and Growth Initiative
Cost savings
Maintained high infection control standards.
Oversaw day-to-day production activities in accordance with business objectives.
Achieved team goals through formalized training plans, coaching, and performance management.
Defined, implemented, and revised operational policies and guidelines.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
06/2004 to 08/2015
Practice Administrator/Nurse Caruso & Sons Practice Operations – City, STATE,
Assumed responsibility of daily operations of practices and staff supervision
Assisted with staff interview, reviews and disciplinary actions
Preparation and implementation of operational budget
Completed various projects for the Practice Director
Regular Job Duties during this time included
Staff Direction and supervision
Diagnosis and procedure coding
Insurance Verification and Authorizations
Work to promoted Employee Engagement
JC and Regulatory Compliance
Attended all staff, Medical Director and Provider meetings
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Ordered all office supplies and kept check on inventory levels.
Boosted staff morale by offering constructive feedback and specific direction.
Oversaw accounting, budgeting, and financial reporting.
Created and implemented organizational policies and procedures.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Developed and implemented strategies to improve patient access, satisfaction and care quality.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Provided supervision and management to team of support personnel.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Successfully negotiated client contract renewals to create increased revenue.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Expected in 05/2004 to to
Bachelor of Science: Business And Health Care Administration Saint Josephs College - Patchogue, NY, GPA:
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