director of operations primary care division resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly accomplished, self-directed executive with 25 years of professional experience in clinical operations in the ambulatory outpatient and acute settings. Energetic and resourceful professional proficient in system and people management. Strategic and innovative leader experienced in turning low-performing departments/organizations into top revenue producers, implementing new service lines, adopting lean methodologies to reduce workflow waste, and building high producing teams.

  • Multidisciplinary team collaboration
  • Relationship building, mentoring & retention
  • Project management, deployment & oversight
  • Mergers & acquisitions
  • Process improvement & lean management
  • Strategic planning & operational deployment
  • Strong interpersonal, communication, & conflict resolution skills
  • Change management
Work History
Director of Operations - Primary Care Division, 05/2014 to 12/2022
Capstone LogisticsHickory, NC,

  • Oversight of multiple primary care departments in 15 locations in Washington and Oregon
  • Led operational deployment of new value-based service lines (Transitional Care Clinic, Palliative Care, Mental Health services, Population Health department)
  • Improved / expanded divisional net revenue from $60 million annually to $86 million in 8-years correlating to > 60% increase in divisional net income
  • Development of new value-based model of care to reduce expenses, increase pull-through revenue, and support clinicians working at top of license
  • Creation, deployment, and implementation of operational tactics to improve primary care provider recruitment & retention
  • Implementation of "Annual Comprehensive Visit" to optimize visit time, HCC capture rate per visit and advanced care planning to improve Medicare RAF scores
  • Implementation and oversight of community response to COVID pandemic, Measles, MonkeyPox, and annual Flu vaccine process
  • Opened multiple new Primary Care locations in Vancouver, WA market
  • Direct responsibility for due diligence, LOI, ROI analysis, and operational/cultural assimilation into clinical operations in Portland, OR market
  • Primary oversight of organizational strategic 3-year Medicaid Reduction Plan to reduce payer mix from 44% to 10%. Tactical plans implemented to reduce Medicaid HMO assigned patients from 33,500 to 12,000 patients
  • Demonstrates success in navigating stages of change, anticipating resistance and overcoming roadblocks
Regional Director of Operations, 05/2006 to 05/2014
EnovaNew York, NY,

  • Responsible for overall operations of 27 inpatient hospital programs and one pediatric outpatient center in Pacific NW Region
  • Member of Pacific Northwest Renal Services, LLC Join Venture Management Board
  • Oversight of 7 outpatient hemodialysis centers, 1 peritoneal dialysis home program
  • Opened multiple, new "denovo" dialysis facilities in state of Washington through Certificate of Need approval process
  • Added multiple, new "acute" dialysis contracts in Alaska, Washington, and Oregon
Facility Manager, 01/2002 to 05/2006
Renal Care Group, Inc.City, STATE,

  • Responsible for day-to-day operations and management of 4 different outpatient hemodialysis facilities in Vancouver, WA and Portland, OR
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Led facility management staff in producing business plan that focused on facility operations.
  • Conducted inspections of facility grounds, clinical & technical systems, and overall environment for compliance with state & federal guidelines
  • Maximized profitability through revenue development, cash control and expense reviews.
No Degree: Business Management, Expected in 2014
Brigham Young University - Idaho - Rexburg, ID
No Degree: Organizational Leadership, Expected in 1999
Gonzaga University - Spokane, WA
Associate of Science: Nursing, Expected in 06/1997
Walla Walla Community College - Walla Walla, WA

    American Journal of Managed Care Conference, Portland, OR - Nov 2022 Guest Speaker "Hypertension Quality Initiative in a Value Based Environment"

    Leadership Circle Profile & Executive Coaching, May-July 2022

    Winter Hospitality Overflow "W.H.O.", Executive Governing Body, 2017 - Present

    Stake President, The Church of Jesus Christ of Latter-day Saints, 2017-Present

    Washington State University Nursing Advisory Board Committee Member, 2015 - Present

    Bishop, The Church of Jesus Christ of Latter-day Saints, 2010-2016


Registered Nurse, State of Washington License #RN00128150

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Resume Overview

School Attended

  • Brigham Young University - Idaho
  • Gonzaga University
  • Walla Walla Community College

Job Titles Held:

  • Director of Operations - Primary Care Division
  • Regional Director of Operations
  • Facility Manager


  • No Degree
  • No Degree
  • Associate of Science

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