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Director of Operations/Practice Manager of Operations Resume Example

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DIRECTOR OF OPERATIONS/PRACTICE MANAGER OF OPERATIONS
Summary

Highly-focused and ambitious Human Resources Manager/Practice Management bringing 9+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.

Skills
  • Policy and procedure development
  • HIPAA and OSHA regulations
  • Workflow management
  • Payroll administration
  • Managing medical practices
  • New hire training
  • Staff supervision
  • Records maintenance
  • Facility oversight
  • Census goals
  • Employee retention strategies
  • Patient relations
  • Schedule management
Experience
Lisa Larkin MD & AssociatesCincinnati, OHDirector of Operations/Practice Manager of Operations01/2019 to Current
  • Developed and implemented policies and procedures for the facility.
  • Cultivated close working relationships with the entire staff, including Providers, and Director of Finance.
  • Complied with OSHA and HIPAA regulations.
  • Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.
  • Achieved desired work environment and performance by proactively advising and guiding [9] employees on best practices and overseeing HR training.
  • Set up compensation and benefits structures according to market conditions and budget demands.
  • Advised top management on appropriate employee corrective actions.
  • Boosted employee productivity and organizational effectiveness by reviewing processes to promote optimal HR service delivery.
  • Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
  • Initiated employee evaluation process and recommended policy changes to ensure staff were progressing toward desired readiness goals.
  • Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
  • Eliminated downtime and boosted productivity through effecting supervision and guidance of personnel.
  • Oversaw [9] employees and managed human resources and labor relations activities.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Identified staff vacancies and recruited, interviewed and selected best applicants for numerous positions.
  • Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
  • Developed and implemented recruiting strategies.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Devised training programs for new and existing employees.
  • Streamlined onboarding process by developing and implementing employee orientation program.
Arden Courts of AndersonCincinnati, OHAdministrative Services Coordinator10/2017 to 01/2019
  • Analyzed and identified improvements to implement in department systems and controls.
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care.
  • Performed billing, collection and reporting functions for facility.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Onboarded team of 70 administrative and staff members, delivering consistent coaching in job tasks.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
  • Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Managed 70 employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Maintained compliance with company policies, objectives and communication goals.
  • Managed accounts payable for facility.
  • Organized records for yearly audits.
  • Completed daily accounts receivable ledger reconciliations.
  • Generated financial statements and reports detailing accounts receivable status.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
  • Received and input receivables payments in compliance with internal financial procedures.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Education Services Group LLCCincinnati, OHTraining Coordinator08/2013 to 10/2017
  • Collected information about course success and participant satisfaction.
  • Organized handbook and course documentation for participants.
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Helped with administering budgets, preparing facilities and organizing equipment.
  • Enrolled employees in off-site training opportunities by registering staff in training courses.
  • Communicated key information from trainers to participants and visa versa.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Arranged travel and accommodations for trainers and participants.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
Consolidated Health Services Inc.Milford, OHMulti-Payer Claim Specialist06/2012 to 07/2013
  • Inputted data into the system, ensuring that provider coding information and reported services were correct.
  • Based the payment or denials of medical claims upon well-established criteria for claims processing.
  • Reviewed claims for accuracy before submitting for billing.
  • Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
  • Efficiently and effectively processed a large volume of medical claims on a daily basis.
Education and Training
Bachelor of Arts:Psychology, Sociology, Human Services, English05/2017Northern Kentucky University, Newport, KY
Activities and Honors
  • Graduated Cum Laude
  • Dean's List
  • Member of National Society of Collegiate Scholars
  • Member of National Leadership and Success
  • Invited to join Phi Kappa Phi Honors Fraternity
Graduated Cum Laude

I am proud of the fact that I graduated Cum Laude, all while being a full time employee, full time student and full time single parent. I would hope that this indicates the amount of drive and dedication that I possess. I always set the highest goals for myself and work to achieve them.

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Resume Overview

Companies Worked For:

  • Lisa Larkin MD & Associates
  • Arden Courts of Anderson
  • Education Services Group LLC
  • Consolidated Health Services Inc.

School Attended

  • Northern Kentucky University

Job Titles Held:

  • Director of Operations/Practice Manager of Operations
  • Administrative Services Coordinator
  • Training Coordinator
  • Multi-Payer Claim Specialist

Degrees

  • Bachelor of Arts : Psychology, Sociology, Human Services, English 05/2017

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